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1. Small Business

Small Business Customer Service Tips: The Art of the Short Reply

If you want to improve customer service, consider shorter responses. Here are the top 4 ways to shorten customer service responses.

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1. Small Business

How to Avoid Failure: Two Common Small Business Mistakes

Here are two of the biggest mistakes most small businesses make, and what you can learn from those mistakes.

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1. Small Business

Five Strategies To Help You Succeed In Business Meetings

I’m not too fond of meetings.

They typically take far more time than necessary, involve more people than necessary, and often lead to more meetings.

Unfortunately, it’s impossible to run a successful company witho..

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1. Small Business

Why Your Small Business Should Fire Bad Customers

Here are four things you should consider when your small business identifies and fires bad customers.

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1. Small Business

Customer Service: The Difference Between Empathy and Sympathy

Great customer service requires empathy, not just sympathy for the customer. Here’s how empathy differs from sympathy.

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1. Small Business

Small Business and Startups: The Elements of Good Advice

Not all advice is good advice. Here’s now entrepreneurs should evaluate the advice they receive from others.

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1. Small Business

Small Business Tips: 5 More Great Online Tools (Have I Mentioned These Before?)

A few weeks ago, I offered up five online tools that I have tested or am currently using (which I have never written about before). I like to explore these new apps, tools, and services every so often with an eye toward..

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1. Small Business

The Entrepreneur’s Guide To Surviving The Startup Zombie Apocalypse

I’m a fan of The Walking Dead, a U.S. cable television series about surviving a zombie-infested world.

What can entrepreneurs learn from a television show that features mindless, reanimated corpses with an insatiable..

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1. Small Business

How To Avoid Bad Advice That Can Kill Your Small Business Or Startup

In a recent post, Ev Williams (co-founder of Twitter, Blogger and Medium), suggested that all startup advice is  wrong (presumably, including his own post on this subject). Ev pointed out that what works for one entrepr..

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1. Small Business

How Your Small Business Or Startup Can Hire A Good Lawyer Without Losing Your Shirt

 

Will your business idea succeed? Take our quiz - completely confidential and free!

Most business owners dread having to talk with and hire lawyers. Some fear they’ll end up paying exorbitant legal fees or that they’ll receive bad advice that will destroy their business (if you’ve wa..

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1. Small Business

Lean Business: The Very Model of a Modern Spreadsheet

“Model” is a verb. It traditionally means to fashion or shapes a three-dimensional out of a material such as clay or wax. In business, the verb usually refers to tools created to make projections of sales or profits. Still,..

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1. Small Business

How Customer Service Impacts The Success Of Your Business

What your customers and potential customers say publicly about your company’s products and services matters greatly.

In a few minutes, we’ll give you three good tips on improving your customers’ experience when they deal..