This is the most complete guide on creating a strong brand identity in 2020. It includes detailed advice on getting a memorable custom logo design and a catchy business name. Plus, you’ll find actionable tips and insights that will help you build a strong brand identity for your business or organization.
Whether you’re starting a new business or rebranding an existing business, you will get lots of actionable insights from this guide.
The Definitive Brand Identity Guide
- What is Brand Identity?
- Creating Your Brand Strategy
- Brand Identity Research: Customers, Competition, and Your Brand
- Brand Identity Design: the Building Blocks of Your Brand Identity
- Designing Your Brand Identity
- Create a Brand Style Guide
- How To Translate Your Brand Identity Into Actual Marketing
- Common Branding Mistakes
In this guide, you’ll learn exactly how to build a unique and memorable brand identity, including:
- What are the elements of brand identity?
- Examples of brand identity.
- Why is brand identity important?
- What makes a strong brand identity?
- Examples of strong brand identity (Nike and Apple).
- What is the difference between brand and brand identity?
- What is the difference between brand image and brand identity?
- What is the difference between brand and branding?
- How do you create a brand identity?
- How do you define brand identity?
- How do I find my brand identity?
- How do you design and develop a great brand identity?
- The Dos and Dont’s of building a brand identity.
- What is a brand vs. a logo?
- What is brand equity and why is it important?
- What are the benefits of a strong brand?
- and MUCH more.
Let’s get started.
What is Brand identity?
Brand identity is different from brand, brand image, and branding. Yet, many people mistakenly use those terms interchangeably.
What is brand identity?
Brand identity is the visible elements of a brand, including color, design, and a brand's logo. It's the manner in which a corporation, company, or business presents itself to the public and distinguishes the business in the mind of consumers. Put simply: it's what you, customers, and prospective customers can see.
Brand identity consists of various elements, including:
- logo or wordmark
- different logo variations
- key brand colors and color palette
- typographic treatments
- a consistent style for images and content
- library of graphical elements
- style guide
Larger, successful companies pay careful attention to their visual identity or corporate image. In fact, many larger companies have corporate communications departments that focus on maintaining and building the identity of the business and making sure that corporate identity facilitates the corporate business objectives.
Small companies don’t have corporate communication departments or teams. But, they must still build a strong brand identity for their business.
In short, brand identity is how you want your customers and prospective customers to perceive your brand or your products and services.
It’s the special sauce that makes your business unique and different from every other business.
Brand identity is important for companies of all sizes, not only large companies.
A successful brand is one of the company’s most valuable assets. In fact, a large part of the value of companies like Apple, Coca-Cola, Nike, and others is reflected in the value of their brand.
Ramon Ray, a successful entrepreneur, speaker, best selling author, and one of the country’s top small business experts, meets with thousands of small business owners every year. According to Ray,
People immediately recognize a Starbucks logo or a BMW logo because those logos are consistently displayed and used by each Brand. Smaller businesses might think that they don’t need to be consistent with their identity, but they are mistaken. People recognize businesses based on their brand identity.
Only small businesses that have a small mindset don’t worry about design and branding. Small business owners who think big, who think about growth, who think for scale – those owners understand that branding is important and invest in their brands.
Brand identity takes disparate visual elements and unifies them into a complementary system. Whenever your brand identity elements are shown, they should be consistent in their appearance, use, scope, color, feel, etc.
A strong brand identity gives companies a competitive advantage.
For example, customers often favor a line of products because they’ve had a positive experience with other products by a company.
This is called the “halo effect.” The halo effect is correlated to brand strength, brand loyalty, and contributes to brand equity (more on that below).
When consumers favor your company’s products or services because you’ve built a strong brand, you also increase awareness and popularity around those products and services. This increases your mindshare (a marketing term that describes the amount of consumer awareness or popularity surrounding a product, service, or company).
Remember that whether you intentionally create a brand identity or ignore it, you will still be presenting an image to customers and prospects.
In fact, the opposite of the halo effect is the horn effect (named for the horns of the devil). When people have an unfavorable experience, they correlate that negative experience with everything associated with that brand.
So, if you want a strong brand identity and brand image, be proactive and deliberate in helping shape how customers and prospective customers perceive your brand and your products and services. If you leave your brand identity to chance, you lose the ability to shape the conversation about your brand.
What is a brand?
A brand is the sum total of the experience your customers and customer prospects have with your company or organization. Originally, the term 'brand' referred to the mark that cattle ranchers put ('branded') on their cattle. But the concept of 'brand' has evolved to include much more than a single visual element.
Some people use the word “brand” to talk about logos. For example, you’ll often find people asking about how to create a brand or how to build a brand.
But, a logo is not a brand. A logo is a visual symbol for a business, but it doesn’t represent the business’s entire brand identity. A logo is a step towards building a complete brand identity.
Put another way: a designer’s job isn’t to create a brand. Designers design brand identity.
Brand development is the process of building a brand. More specifically, building a strong brand.
A strong brand communicates what your company does and how it does it. A strong brand also establishes trust and credibility with your prospects and customers.
Your company’s brand is a promise you make to customers and prospects about your products, your services, and your company.
Your brand lives in everyday interactions your company has with its prospects and customers, including the images you share, the messages you post on your website, the content of your marketing materials, your presentations and booths at conferences, and your posts on social networks.
Importantly, your brand is not what you say it is.
Your brand is how your customers and prospects perceive your company.
You may want your customers and prospects to see your brand as innovative, fresh, and socially conscious.
But what’s most important isn’t what you want – but how they actually see your brand. That’s your brand image.
As Jeff Bezos famously said,
Your brand is what other people say about you when you’re not in the room.
Brand identity and branding are not the same
What is branding?
Branding is a process designed to develop, among other things, a unique business name and custom logo design for a company, product, or service.
But branding isn’t only about tangible concepts like a company’s name and logo. It’s also about the company’s reputation, the way a company’s products and services are advertised, and about a company’s values.
The goal of the branding process is to build awareness and loyalty.
Branding is not only for companies and organizations.
Personal brands (how an individual builds their personal reputation) have become popular. And, influencers have gained power and a strong following as a result.
Even countries have embraced branding. Some have spent millions of dollars developing branding to attract tourists and businesses.
There are some important branding terms you should understand.
- brand assets – visual assets (fonts, colors, resources, etc. that form the outward-facing brand).
- brand associations – anything that people associate with a brand.
- brand awareness – the ability of customers to identify a brand in a crowded market.
- brand personality – the brand’s personality traits (e.g. innovative, socially conscious, trustworthy, friendly).
- brand positioning – how a brand is perceived against its competitors.
- brand promise – a brand’s unique selling proposition (for Volvo it’s “safety”).
- brand values – what guides your company’s decisions and behaviors?
- brand voice – how does your brand “speak?
A brand identity example – Nike
The Nike “Swoosh” is one of the most recognized logos in the world.
The famous Nike “Swoosh” was designed by Carolyn Davidson in 1971.
Only a student at the time, Davidson earned $35 for the design. But, Nike founder Phil Knight never forgot her contribution. Davidson continued to work with Nike and was awarded shares of the company when it went public in 1983.
Davidson’s famous design was inspired by the brand’s namesake “Nike” (Greek goddess of victory). Nike was known for her wings, which allowed her to safely fly over battlefields. Davidson visually combined a check-mark with a wing to create a unique abstract shape that communicates speed and agility.
To this day, the Nike “Swoosh” is considered as an ideal example of an abstract logo that manages to perfectly communicate the brand’s identity. Logo designers the world over seek to create the next signature abstract logo design.
But while the “Swoosh is important”, it doesn’t reflect Nike’s complete brand identity.
Nike has redefined itself from a simple shoe company to an athletic and fitness lifestyle brand.
Nike accomplished this by hiring celebrity endorsers like Michael Jordan. Nike also downplayed the competition and created an exclusive feel about their products. Today, most consumers think about Nike’s products as high-end products. And those who can afford Nike products show them off as status symbols.
Nike is one of the best represented, culturally understood, and symbolic companies on Earth. Those accomplishments reflect the many things Nike has done since starting the company.
A brand identity example – Apple
When you hear the name Apple, you probably picture its well-known logo.
Apple is one of the world’s most successful and most valuable brands. Its brand identity starts with its business name and logo but extends far beyond the name and logo.
The logo is iconic but very simple. While it’s changed over the years, it’s instantly recognizable around the world.
You probably also think about the iPod, the iPhone, the Apple Watch, and the many other products Apple has sold over the years.
And some of you will think about Apple’s “Think Different” campaign. That was an award-winning campaign that positioned Apple as a premium, unusual company.
Apple’s branding strategy has always focused on emotion.
For example, Apple has historically created an aura of secrecy surrounding its inner workings. They don’t preview future product releases and keep new products under tight wraps. As a result, Apple generates a lot of buzz and conversations in the market about future products.
By maintaining an aura of secrecy, Apple created an unrivaled hype when they actually release products.
What people say about Apple’s products fuels the hype. But Apple doesn’t leave that to chance.
By focusing on premium exclusivity and pricing when releasing products, and paying careful attention to the aesthetics and usability of its products, Apple has grown to be associated with luxury in the eyes of its customers and prospective customers.
As a result, Apple can charge premium prices and confer a symbol of status on its customers.
All these factors extend far beyond the name Apple and the company’s logo. Apple’s success is driven by its complete brand identity, not one isolated element of their identity.
What is brand equity?
Brand equity is the brand’s value (determined by consumer perceptions of a brand). A healthy part of the market value of the most renowned companies in the world (Apple, Amazon, etc.) is tied to their brand equity.
Creating Your Brand Strategy
As we discussed above, your company brand is defined by how people perceive your company, not by what you say the brand is.
Every decision your company makes and every action that it takes affects the brand.
Poor design, ineffective marketing, inconsistent messaging, and bad partnerships can tarnish a brand.
Instead of leaving the public perception of your brand to chance, it’s always a good practice to build and shape your brand.
Doing so doesn’t guarantee that the public will perceive your brand exactly as you intend. But it will help shape public perception.
Your brand identity is the face of your business. It builds credibility and trust with your customers and prospective customers. And, it provides the foundation for your advertising and marketing. It reinforces your company’s mission and values, and it helps you find new customers and delight existing customers.
A brand strategy can help you do all of these things.
What is a brand strategy?
A brand strategy is how your company will build, shape, and share your brand with the public.
Why do you need a brand strategy?
Every company has a brand.
The only question is whether you’ll leave your brand to chance or take deliberate steps to help shape the public’s perception of your brand.
No successful company has ever left its brand and branding to chance.
Instead, smart companies are intentional and public about their mission and values, among other things.
There’s a good reason for this. 87% of consumers will buy a product solely because of brand values.
A brand strategy is your plan for how you’ll help shape the public perception of your brand.
Here, the “public” includes your customers, prospects, your employees, vendors, and others who connect in any way with your brand.
If you’re happy with your business and the money it’s making, you can stop reading. But if you want to speed up growth and improve your revenues and profits, you need to up your game. Ramon Ray says that:
If you’re happy with your business, happy with your income, no problem – you don’t need to do anything. But if you’re worried about the competition, you need to think about improving your branding and your brand identity. If you want to step it up, raise your prices, if you want to increase your profits, if you want to get people excited about you and your business … up your game and invest in good design. A good brand strategy can help you take your business to the next level.
How do you build an effective brand strategy?
There are three phases to develop an effective brand strategy for most companies: discovery, identity, and execution.
Phase 1: Discovery
If you’re launching a new business and don’t yet have a brand identity, discovery is easy.
Your company is not known to anyone and there’s nothing to discover. You can move to Phase 2.
But if you have an established business, be sure that you don’t skip this step. Market research is important.
Before you can define your modified or new brand identity, you must understand your existing identity and objectively look at all factors that influence how your company presents itself publicly.
This includes evaluating your customers, your industry, your vision, mission, and values, and your brand.
We cover this in detail in Brand Identity Research. We’ll also briefly look at the elements below.
1. Start by evaluating your existing core identity
Your core identity is often defined by your company’s vision (why your company exists), mission (what your company does), and values (the beliefs that guide your company’s actions).
You may already have your vision, mission, and values documented, but don’t worry if you don’t.
Some companies chose to document these and put them on an office wall or their website. Others are less formal but nonetheless take the time to understand their vision, mission, and values.
The important exercise for existing companies is to evaluate whether their original vision, mission, and values are still relevant. Here are some helpful questions you can ask:
- Are there elements that have emerged in the company’s culture that aren’t reflected in that vision, mission, and values?
- Are some of the existing elements poorly defined or no longer valid?
- What’s most important to your company?
- Do your existing brand identity and marketing properly communicate your core identity?
We cover evaluating your core identity in detail in Brand Identity Research.
2. Conduct market research and perform a competitor analysis
Once you understand your core identity, the next step involves market research and competitor analysis. Here are some useful questions to ask when you conduct market research:
- How big is your market?
- How has your market changed since the time you started your company?
- How has it changed?
If you’re looking for help to better understand your market, watch this video on defining the size of a market.
It’s not enough to understand your market. You also must evaluate your competitors to understand where your company is positioned in your industry.
There are three parts to a good competitive analysis: (1) defining the metrics and identifying the competitors you’re comparing, (2) gathering the data, and (3) the analysis. We explain these in detail in 10 Tips for Evaluating Your Competitors.
We cover competitor analysis in detail in Brand Identity Research.
3. Develop personas for your target customers
Personas help you figure out:
- Who your customers are,
- What their goals and frustrations are,
- Where they spend their time,
- When they’re the most active or available,
- Why they make certain decisions, and
- How they interact with your products or buy your services.
We cover personas in detail in Brand Identity Research.
4. Evaluate how people perceive your brand
Brand health can be measured in numerous ways, including brand reputation, brand awareness, brand equity, brand positioning, and brand delivery.
This isn’t an issue you can afford to ignore. You need to know if your brand is thriving or ailing – before it’s too late.
Remember that you should evaluate both internal (your employees) and external (everyone else) perceptions of your brand.
The insights from these evaluations will help you to understand the current perceptions of your brand and the things you may need to change to improve those perceptions.
We cover this in detail in Brand Identity Research.
Phase 2: Identity
1. Define your core identity
Once you understand how your brand is currently perceived and its position in your market, you can begin to define your company’s new identity.
To remind you, your core identity is often defined by your company’s vision (why your company exists), mission (what your company does), and values (the beliefs that guide your company’s actions).
If you’re starting a new company, you start with a blank sheet of paper and have the opportunity to define each of these.
If you have an existing company, you evaluated your core identity in the discovery phase. You now have a chance to evolve that identity to better match your current/future vision, mission, and values.
We cover this in detail in Brand Identity Research.
2. Articulate your brand positioning
Your brand positioning explains how your company is different from your competitors.
Often, your positioning can be summarized in one or two sentences to explain what you do better than everyone else.
We cover this in detail in Brand Identity Research.
3. Articulate your unique selling proposition
As we wrote about a company’s unique selling proposition:
Ultimately, a USP is what your business stands for.
For example, you could say that Apple’s USP is found in “user experience”: everything they do is meant to have the user at its core.
Google’s USP might be in the way they connect people with information, whereas Amazon’s might be providing whatever product you need quickly, efficiently, and at as low a cost as possible.
Figuring out what your USP is can take time, but it’s a crucial piece of your brand. Knowing what it is can help you sell better to your existing customers, and more importantly possible customers.
We cover this in detail in Brand Identity Research.
4. Develop your brand identity assets
When you understand your brand and the components that define brand identity (colors, typography, shapes, etc.) it’s time for you to work with your designer to develop the creative elements that will give life to your brand identity. These include your logo, website, product packaging, brochures, and more.
We cover this in detail in Designing Your Brand Identity.
5. Develop your brand voice and how you communicate
To build a strong brand, you must consistently and uniformly talk about your brand, both internally and externally.
Pick a consistent brand voice and make sure that your communications are clear, focused, and support your positioning.
Make sure that your brand is clearly and consistently reflected in your marketing.
Your content marketing stories, your offline and digital marketing, and even your product packaging design should all consistently showcase your brand identity.
We cover this in detail in Designing Your Brand Identity.
Phase 3: Execution
Once you’ve completed discovery and developed your core identity, you must find the right way to communicate about your brand through marketing. We cover execution in detail in Create a Brand Style Guide, and How to Translate Your Brand Identity Into Actual Marketing.
Brand Identity Research
Before you dive into designing the elements of your brand identity and building your brand, you must understand how your brand is currently perceived, your customers, and your competitors.
If you’re building a new brand, you can skip this first part below (understanding your brand).
But if you have an existing brand, this is a critical first step in building a more effective brand identity for your business or organization.
Understanding your brand
If your brand isn’t healthy, neither is your business.
That’s because the health of your brand impacts both consumer awareness of your business and your bottom line.
A strong brand is not a luxury to be enjoyed only by companies like Nike or Coca-Cola. It is a key factor in the success and prosperity of all businesses and nonprofits, regardless of their revenues. Your brand health is guaranteed to have a significant impact on the consumer awareness of your brand AND your bottom line. It directly affects your ability to sell, to fundraise, to hire the best employees, and to grow. A healthy brand is the hallmark of a company or nonprofit that is prepared to prosper.
You have to develop a higher-level understanding of your business and the context in which it operates.
That’s where a SWOT analysis can help.
By examining your business’s strengths, weaknesses, opportunities, and threats you may find a path to new growth.
What is a SWOT analysis?
A SWOT analysis is a strategic planning framework used to take a big-picture look at the internal and external factors impacting your brand and business.
“SWOT” stands for Strengths, Weaknesses, Opportunities, and Threats.
The first half of SWOT (strengths and weaknesses) addresses the internal factors within your business or brand that are working for and against you.
Opportunities and threats (the second half of SWOT) are, of course, the positive and negative external factors your brand must navigate through.
This kind of holistic, high-level thinking is valuable and necessary to ensure that you don’t get lost chasing after details that don’t deliver the return on investment your business needs to survive. This makes SWOT analysis a vitally useful tool.
To learn more, read this actionable guide on how to conduct a SWOT analysis.
To help you get started, here are some helpful questions:
Questions that can help you conduct a SWOT analysis
- Does your business have a unique backstory or mission?
- In what areas does your business regularly excel? (customer support, marketing, sales, fulfillment,etc.)
- What strengths or unique skills do your employees possess?
- Is your business well-funded or does it own other useful resources it can rely on?
- Does your business have a proprietary product or service that can’t be obtained elsewhere?
- In what respects is your brand well-perceived?
- In what ways is your brand aligned with your current mission and business direction?
- What aspects of your brand are authentic?
- Which elements of your brand resonate with your target audience?
- What parts of your brand are communicated well?
- In what areas does your business regularly perform poorly?
- Does your workforce suffer any consistent weaknesses? (poor morale, lack of training, etc.)
- Does your business lack resources such as time, staff, or funds?
- Are your business goals unfocused?
- Do you lack strategies for moving forward?
- Are there elements of your brand that are inauthentic?
- Is your business failing to follow through on any brand promises?
- What parts of your brand are poorly communicated?
- Are any brand messages failing to resonate with your audience?
- What aspects of your brand are perceived poorly?
- Can you fill a niche that is currently empty or under-represented?
- Could you partner with another business to gain exposure, financial support, or consumer goodwill?
- Can your product or service outperform a competitor’s?
- Will changes in state or federal legislation help your business in any way?
- Are improving economic trends likely to impact your business?
- Can your brand authentically align itself with any popular causes?
- Do any current trends benefit your business or brand?
- Are there any new technological advances that could improve your product?
- Can you modify an existing product or service for a new demographic?
- Is there an existing unsung aspect of your brand that you could highlight?
- What are your competitors offering that you can’t compete with?
- Are downward economic trends likely to impact your business?
- Will changes in state or federal legislation hinder your business in any way?
- Are any of your vendors or suppliers unreliable, increasing their prices, or going out of business?
- Are there any cultural shifts that may harm your business or brand?
- Will changes in weather negatively impact your business? (loss of crops or materials, or shipping delays)
- Are there any current events that may cast any elements of your brand in a negative light?
- Is your brand aligned with any negative entities, organizations, or ideologies?
- Are any competitors attempting to discredit your brand?
That’s a lot of information to process. To save you some time if you’re in a hurry, look at the bigger picture and ask these 3 important questions to better understand your brand.
1. Does your brand support your business strategy?
Every healthy business should have a forward-looking strategy.
For your brand to be healthy, it must align with and support that strategy.
If your strategy is to sell expensive services at discounted rates, your brand should reflect a focus on price. It would not be in your best interest to cultivate a brand that appears affluent or expensive.
If your business strategy is grounded in creativity and custom work, a brand emphasizing traditional corporate culture would not work well.
A misaligned brand will create cognitive dissonance for your customers and undermine your efforts to succeed.
A brand that undermines your business strategy is not a healthy brand.
2. Is your brand consistent?
An inconsistent brand is a confusing and unreliable brand. These are traits that drive customers away, not attract them.
If your brand constantly changes, it’s hard for customers or clients to wrap their minds around what it’s about. And, it’s even harder to gain trust, confidence, and customer loyalty.
Here are some additional questions to help you evaluate your brand for consistency…
Is your brand visually consistent?
Visual consistency helps build recognition of your brand.
The colors, visual styles, and fonts on your website should look like your business cards, which should look like your social media accounts, which should look like your business logo, which should look like your… you get the idea.
Is your brand message consistent?
Your brand needs a cohesive message. And, that message should come from your business’s core values and strategies.
If your brand tries to be too many things at once, the message becomes scattered and the brand grows diluted.
It’s hard to be known for something when you fail to present a consistent message about what your business should be known for.
Or worse, if your brand messaging contradicts itself, you will lose consumer trust and their business.
People don’t like to be lied to. And, consumers are naturally suspicious of businesses as a general rule. After all, businesses want their money.
Contradicting messages serve as proof that your business is not to be trusted.
Inconsistent messaging is a sign of an unhealthy brand.
Does your brand behave consistently?
Your brand promises must be consistent with the reality of your customers’ brand experience.
If you feature speedy delivery as a central brand message but fail to make good on that promise, people will notice. And, your brand will suffer.
As we explained:
A fabulous logo, expertly deployed and a consistent style guide mean nothing if your business does not follow through on its brand promises in the real world. Remember that your brand should always be true to the reality of your business. Walking the walk is just as important, if not more so, than talking the talk.
Mexican fast-food giant Chipotle has made serving non-GMO foods a key element of their brand promise. But, they’ve repeatedly been spotted serving GMO foods.
Execute a quick Google search for “chipotle admits to using GMOs” and you’ll find a list of critical articles and lawsuits levied against the fast-food mega-chain. They’ve hit on a compelling branding position, but they’re failing to deliver it reliably.
Failure to deliver on a brand promise is a sign of an unhealthy brand.
3. Does your brand resonate with your intended audience?
No matter how well your brand identity supports your business strategies, or how consistent it is, if it fails to connect with your audience, then your brand identity is not doing its job.
But, measuring your brand’s public reception is a bit trickier than examining it for consistency or internal strategy alignment. You’re going to need some brand health metrics to track.
Marketing intelligence experts at Datorama recommend tracking your branded impressions, internet search volume, and the performance of branded keywords.
You may also want to consider measuring social media engagement and keeping an eye on your online reviews. Your customer service team may also be able to offer some useful insight.
Understanding your customers
The first step to building a strong brand identity is to understand your customers and what they want and need. We recommend you ask the following questions about your customers:
- Who are they? – Are your customers men, women, or both? Are they Boomers or Millennials? Where are they from?
- What do they do? – Knowing what your customers do for a living and what they’re interested in is a great way to more precisely target your marketing.
- Why are they buying? – Do you know the reason why they’re in your market? If you do, it’s easier to pair their needs with what you can give them.
- When are they buying? – Find out when your target market typically makes this type of purchase. That way, you can increase your chances of getting their attention they want to give it to you.
- What’s the purchasing medium? – Are they buying from a website? Do they prefer a brick and mortar establishment?
- What’s their budget? – Make sure you’re targeting customers whose budgets appropriately align with your product or service.
- What makes them feel good? – Knowing what gives a customer that precious good-feeling glow is key to making sure they become repeat customers.
- What do they expect? – Understanding expectations is critical in order to meet those expectations. Whether your customers expect fast delivery or 24/7 customer support, knowing what they want from you is half the battle.
- How do they feel about your company? – Hearing praise about your company is nice. Hearing where the pain points are is even better. You have to know where your business could use a little improvement to, well, improve!
- How do they feel about your competition? – You know what they say. Keep your friends close – keep your competition closer.
Here are 6 important, specific questions you can ask your customers. We’ll discuss each below.
- How likely would you be to recommend our service/company to others?
- How would you rate your last experience with us?
- If you could change just one thing about our products/services, what would it be?
- What other option did you consider before you chose us?
- What makes us stand out from the competition?
- Anything else you’d like us to know?
How likely would you be to recommend our service/company to others?
This is also known as the Net Promoter Score (NPS) question.
If you want a deep insight into customer opinion of your business and brand, this is the question you need to ask.
The best way to gauge how satisfied a person is with your business is by learning whether they’d be comfortable telling their mom/brother/best friend/barista to use it.
- Ask: “Taking only your most recent purchase experience into consideration, would you feel good about recommending us to a friend?”
- Ask: “Now think about your entire experience with us. Would you recommend us to your friends?”
How would you rate your latest experience with us?
A negative customer service experience has a huge reach and travels to more than twice as many people as does praise for a positive service encounter.
Head this off at the pass: once a customer buys something, send them a short email asking them about their experience.
This will save you scrambling in the aftermath of any potential PR disasters, and will help you:
- Discover how your customer feels about their experience with your business and/or product,
- Provide a solution or make amends to an unhappy or dissatisfied customer, and
- Give your customers an outlet where they are free to tell you everything on their mind – so they don’t have to turn to social media instead.
We do this after every interaction between crowdspring’s customers and our customer support team. We want to know whether we helped each customer and any feedback they might have for us. We also do this at the conclusion of every project on crowdspring.
And we’re very proud of our performance in this area – and have even won awards for our customer support. We have a customer satisfaction rating between 97 and 99%.
If you could change just one thing about our products/services, what would it be?
Every product and service has room to improve, features to explore, and refinements to add.
You probably have your own roadmap for where you want your product to go, and that’s great.
But it’s a good idea to involve your customers in this process, too. They are an invaluable source of ideas, feedback, and feature requests, and often see ways of using your product that you hadn’t imagined.
That doesn’t mean you should put in place every feature requested by customers and prospects.
It means you should ask, listen, and assess.
Some of the best features and products originate from customer feedback. The challenge is to be receptive to customer requests for improvements while engaging with them in a meaningful way.
For example, crowdspring offers core design and naming services in many areas. This includes logo design, web design, print design, product design, packaging design, and business names.
When we started out 10 years ago, we asked only a limited number of questions to help a customer draft a creative brief if they were looking for design help. For example, in logo design projects, we originally asked some general questions.
But the answers didn’t provide much direction to designers and we received lots of feedback about our questionnaire.
This feedback was very valuable. We changed our questionnaire to be more specific and informative and this improved the experience for everyone.
It was a win-win-win.
There are a number of services aimed at helping businesses solicit feedback and ideas from their customers. Companies like UserVoice, Feature Upvote, ProdPad, and Wantoo are just a sampling of the available services.
Whatever service or method you use, make sure you’re not only listening but responding, too.
No one likes feeling like they’re yelling into the void, and your customers are no different. Make your feedback process a conversation so that your customers know that their input is valued.
Customers will often take the time to give you input on ways to improve if you ask, but if the exchange feels one-sided to them, they may give up.
What other options did you consider before you chose us?
After completing market research and investigation, you may think you know who your competitors are.
But there’s always the possibility you’ve either missed one or passed on one because their offering didn’t seem comparable to yours.
Asking your customers what companies and services they evaluated is a great way to make those unknowns known.
What makes us stand out from the competition?
Asking this question gives your customers an opportunity to tell you what they think makes you special.
The answer tells you about your unique selling proposition (USP).
Uncovering your USP can be difficult.
Your USP may not be something physical or tangible like a product, but instead, be more thematic or emotional.
Entrepreneur outlined this in their look at USP:
Pinpointing your USP requires some hard soul-searching and creativity. One way to start is to analyze how other companies use their USPs to their advantage. This requires careful analysis of other companies’ ads and marketing messages. If you analyze what they say they sell, not just their product or service characteristics, you can learn a great deal about how companies distinguish themselves from competitors.
For example, Charles Revson, founder of Revlon, always used to say he sold hope, not makeup. Some airlines sell friendly service, while others sell on-time service. Neiman Marcus sells luxury, while Wal-Mart sells bargains.
Ultimately, a USP is what your business stands for.
For example, you could say that Apple’s USP is found in “user experience”: everything they do is meant to have the user at its core.
Google’s USP might be in the way they connect people with information. Amazon’s might be providing whatever product you need, efficiently, and at as low a cost as possible.
Figuring out what your USP is can take time, but it’s a crucial piece of your brand. Knowing what it is can help you sell better to your existing and prospective customers.
And be careful not to adopt the USP of a competitor. Don’t try to imitate others – build a unique identity based on feedback from your customers. Ramon Ray explains:
Don’t try to be someone else. it’s tempting to look at another person or business and imitate them. This isn’t a good strategy. Instead, listen to your customers. What do they say they like about your business? What would they change? But don’t just listen to what your customer says … be sure your team communicates and meets your customers’ expectations through your brand identity and overall design so that your clients and prospects know you’re listening to them.
Anything else you’d like us to know?
It’s always good to leave the floor open to unexpected responses or feedback. You can’t ask every single question, nor can you know in advance what might be top of mind for your customers.
Asking this question gives your customers the chance to mention anything they feel is important. It also gives you insight into what’s important to them.
And, it gives your customer the last word and makes it clear that you’re not just interested in your own questions.
Ways to gather customer responses
There are many different ways to gather answers to these questions.
Which one you choose depends on your goals, who your customers are, and how you can reach them, but here are some ideas to consider.
- Customer feedback surveys. Surveys are tried and tested, but they can be challenging to run in ways that won’t annoy your customers. Companies like SurveyMonkey or TypeForm make running surveys easy. Make sure you keep surveys as short and easy to respond to as possible. Every question on a survey will reduce the number of people who respond to the survey.
- Email and customer feedback forms. Having a form on your site or feedback box at your store gives your customers a recognizable way to get their feedback. These tend to work best as either wide open (“How can we improve?”) or more targeted with one or two brief questions.
- Direct contact. Forms and surveys may be easy to use, but they are poor at gathering the greater context or circumstances that your customers find themselves in. One of the best ways to get useful feedback is to reach out directly to customers and talk to them. Bonus points if it’s in person, but if that’s impossible for you, even a phone call or a video chat can be a great way to form that connection.
- Usability tests. Not sure if something is working the way you hoped? Is your shopping cart on your site hindering or helping customers complete their orders? There are services you can use to test these things and more. UserTesting.com is one of the better-known services that help companies run usability tests, and there are also many companies that specialize in testing how usable software or a site is
- Social media. Asking people that follow your business on sites like Facebook or Twitter is a great way to quickly gather candid feedback. Many social media sites offer integrated polling as well.
- Customer service. If you have customer relations or service team, your company might already have a team perfectly positioned to ask questions like this. Asking for permission at the end of a service call or chat if the customer would be willing to answer a few questions can be an effective way to get the input you’re looking for.
No matter what method you use, make sure that you’re engaging with your customers in a conversation. As we mentioned earlier, let your customers know that you’re talking with them, not just at them.
Once you’ve surveyed your customers, create user personas.
What is a user persona?
User personas, also called marketing personas or buyer personas, are made-up identities that provide a detailed description of your target customer. A well thought out, completely formed user persona should include plenty of personal information. It should include details like demographic information, career history, even hobbies.
Personas help you figure out:
- Who your customers are,
- What their goals and frustrations are,
- Where they spend their time,
- When they’re the most active or available,
- Why they make certain decisions, and
- How they interact with your products or buy your services.
Persona-based marketing can help make sure you target the messaging perfectly for each unique group of customer prospects.
Start with 3 to 5 user personas.
How to define user personas
Start with customer interviews.
Customer interviews will help you identify your customers’ wants, needs, and motivations.
Be sure you interview a broad group of customers and prospects.
- Existing Customers – Be sure to make contact with people that have had both positive and negative experiences with your product. Speaking with people who have only glowing reviews is great, but does not paint the entire picture. You’ll want to understand your customers’ experience from all sides if you want to create a useful set of user personas.
- Prospects – It’s important to talk to people who have no experience with your product. You’re going to want someone without any “baggage” to give a fresh take on things, and a future prospect can provide exactly that kind of unbiased perspective. Your current prospects and leads are a super resource for creating an unbiased user persona – you already have contact information, so making use of that information is easy, cost-effective, and all-around a smart idea.
- Referrals – Ask anyone you know who may have useful points of contact for you – your co-workers, friendly customers, your social media network – they may be able to connect you with perfect interview candidates.
Start with at least 3 to 5 interviews for each persona you’re creating(customers, prospects, people who don’t know your company).
For example, crowdspring offers design (logo design, website design, print design, product design, packaging design), and naming services. We work with different types of customers, including entrepreneurs, small business owners, big brands, agencies, non-profits, and even governments.
Those customer groups differ from each other.
While there are similarities between entrepreneurs and small business owners, for example, agency clients are very different and need a different marketing approach. So we tailor our marketing accordingly.
Next, take a closer look at your website data.
Analytics data allows you to see where your visitors came from. It also clues you in on the valuable keywords they used to find you, as well as how much time they spent on your website browsing around.
This data shines a big old light on the inner workings, desires, and interests that brought those customers to you. It’s important to understand the critical points of interest that can attract and retain new and existing customers alike.
Finally, don’t make the mistake of overlooking the people who know your customers best: your employees!
The employees on your team who deal with customers are a critical resource for any business owner looking to get to know their consumers better.
Ask your employees the same questions you posed to your interviewees, and add their responses to your buyer personas.
What information do you need to create personas?
After you’ve spoken with customers and crunched the numbers, you must turn the data into actual personas.
The people personas represent may be made-up, but you still need to assign each one enough information to flesh them out.
The documentation you create for your personas should be detailed. Anyone in your organization should be able to read it and get a good idea of who these people are.
Every persona should have at least the following information:
- First name – You can provide the last name, but usually a first name is sufficient.
- Age – Age can affect many things, so choose wisely and qualify your decision with actual data.
- Photo – How a persona looks can influence decisions (e.g. if they’re physically attractive or not). Some useful resources: Random User, UIFaces, or User Personas.
- Job – Does this person work? Go to school? Or are they a stay-at-home parent?
- Location – Where does this person live?
- Goals – What are this person’s goals? What do they need or want? How do their goals relate to your company or products?
- Frustrations – What kind of problems does this person have? How do those problems affect their goals and needs?
- Biography – Write a short bio that describes this person’s background and how your products or services can help this person. Don’t forget to base this on actual data – don’t create an idealized background.
Some specific data points that can help you figure where this person fits in your strategy include:
- Keywords – Words that summarize key traits about this person. E.g. “friendly”; “curious”; “technophile”; “late adopter.”
- Character – Using a character helps contrast this person with your other personas. For example, if you were dividing your personas based on a technical ability you could have characters like “The Nerd”, “The Skeptic”, “The Newbie”, etc.
- Myers-Briggs Type – The Myers-Briggs personality indicator is a well-known way to represent something as complex as a person’s personality.
- Favorite brands – What brands does this person like or interact with frequently?
- Quote – Use actual quotes from people you’ve interviewed to give a quick insight into this person, their needs, fears, and goals.
- Preferred channels – How does this person get their information and what’s the best way to reach them with marketing messaging? Via social media? Or through traditional print advertising in newspapers or magazines?
If you need a starting point, there are a number of good persona templates and creation resources available online, many of which are free.
HubSpot has the appropriately named “Make My Persona”, which uses a customized TypeForm questionnaire to help you fill in the blanks for a basic persona. They also have a persona template that may be useful.
How to leverage user personas
Once you’ve done all of the hard work of creating personas based on real data and real customer behavior and needs, it’s time to put them to work.
A critical part of using personas effectively is empathy. You need to put yourself in the mind (or shoes) of your personas so you can weigh decisions and strategies against their needs.
A simple but effective way to do this is to ask yourself, “would [persona name] do [action]?”
For example, if one of your personas is named Carol, you’re trying to determine if a certain marketing strategy makes sense with the group of customers Carol represents.
Asking “Would Carol find this message compelling?” is a good way to vet and confirm your ideas.
Think of your personas like characters in a story.
Consider the problem or message you’re trying to confirm as a narrative that your personas are a part of. Use them to help you define goals, challenges, pain points, and behavior.
Personas are a powerful tool to help rally the various parts of your company around a cohesive whole. Using the same personas across different business units can keep your company focused on the same goals.
You can’t always have real customers at the ready to answer questions or confirm hypotheses. But, you can use well-researched personas to accomplish this.
Things to avoid when creating and using personas
Personas are useful, but they are not a substitute for talking to your customers.
Your customers are more than a set of facts, and the things that motivate them and cause them grief can’t always be gleaned from distilling a section of customers down to a single “person.”
Basecamp designer Ryan Singer summarized the problem with personas:
You’ve got a couple and they’re middle-class Americans. They’re in their early 30’s, and they have all these attributes: the car they drive, ethnic background, the city they live in, etc. And then you ask “Is this person going to go for pizza? Are they going to go to an upscale Italian restaurant, and have an expensive entree and a romantic evening with wine?” The attributes don’t determine that at all, because on Monday night, the couple orders pizza. And, on Friday they go to the restaurant.
Personas are one part of the full picture. Once you have them, use them to create customer journeys so you can place them into a real-world context.
Understanding your competition
There are three components to a good competitive analysis:
- defining the metrics and identifying the competitors you’re comparing,
- gathering the data and,
- the analysis.
How do you begin? What are the relevant factors that you should be comparing? And what conclusions can/should you draw from the data?
Start by defining what metrics are important
Before you start looking at data, you must understand what metrics are important.
Are you interested in comparing revenues? Unique visitors? Total visits? Traffic rank?
Pick a set of metrics that are important to you and measure the data based on those metrics.
If you pick the wrong metrics, you can still make a competitive analysis – but it will not be particularly meaningful to you.
Don’t worry if you’re not sure whether you’ve defined all of the relevant metrics. As you start looking at the data, you’ll see other good comparisons.
Look at recent trends
Recent trends are important because they paint a picture of what’s happening now.
This is particularly important if your company is brand new – since you won’t have any historical data for comparison.
Evaluate historical trends
Historical trends help you to understand not only the speed of growth but also to see if the same events impacted your competitors and your company equally.
For example, if two competitors are in the same industry you might see complementary growth spurts and down spurts.
If there are down spurts, you’ll most likely want to understand the causes of the dips. Were the dips caused by external events unique to the entity you’re evaluating, or something else that should have impacted everyone? Were the events one-time events (such as a hurricane) or annual events (such as the holidays in December).
Track monthly and annual growth
You’ll also want to look at the monthly and annual growth. Rapid monthly growth is meaningful but can be deceptive if the annual rates paint a different picture. This might be tough to track if your competitors are private companies.
Challenge your assumptions
It would be easy to stop here. But if you’re looking for a meaningful comparison, you must challenge your assumptions.
You can, for example, assess visits – as opposed to unique visitors – if you picked unique visitors as your metric.
Look for confirming/dis-confirming data
To properly understand how your company stacks up against competitors, you have to assess different types of data.
Your revenue model could provide a frame of reference.
For example, if your revenue model is based on advertising, you’ll generally care more about visits than unique visitors. If your revenue model is based on advertising in an email newsletter, you’ll want to compare the number of subscribers.
Why is confirming/dis-confirming data relevant?
It’s important because it can present a different perspective about growth and relative size. After all, there are many different metrics, and multiple metrics can be meaningful to your comparison.
Don’t assume that one metric can tell the whole story.
Don’t settle for basic information.
Look at all available information to confirm or disprove your conclusions.
Try using any or all of the following:
- SpyFu: This is a great way to discover keywords and Adwords your competition might be using.
- Google Trends: Want to stay on top of the latest trends? Need to know where customers go after they leave your site? Try Google Trends.
- Google Alerts: Set up alerts so you know what customers are saying about your competition. Set one up for yourself and get easy access to the water cooler gossip on your business.
Incomplete information can be useful
Even incomplete information is better than no information – so take what you can find.
Cross-reference your sources
Using multiple sources – especially if those different sources show similar trends, tends to increase your confidence in the data.
Important Branding Elements
Before you can create your design assets, you need to understand the building blocks (brand elements) that create your brand identity.
In Designing Your Brand Identity, we’ll cover the design of your brand identity assets. Before we do that, let’s discuss the branding elements you should consider.
Building a brand involves a combination of research, understanding, and important branding elements.
These brand identity building blocks include typography, color palette, forms and shapes, and composition.
How do you choose appropriate branding elements?
Here are six things you should consider when choosing the brand elements for your business or organization:
- Memorability – The brand elements you choose should be memorable and attract attention in order to help customers remember and recognize them.
- Meaningfulness – It’s important that the elements you choose meaningfully communicate your brand. Brand elements should give consumers information about your brand, service, or product that furthers their positioning and image.
- Likability – Do customers find the brand element appealing? Is it likable, pleasing, and fun? You want elements that leave a positive impression.
- Transferability – Does the element work across all market segments and mediums? Does it translate well across geographic boundaries and languages? Avoid elements that are constrained to a specific medium (like mobile, or print) or don’t translate well across your customers’ languages and cultures.
- Adaptability – Adaptability is all about flexibility and longevity. Choose elements that can stand the test of time and the fickle nature of trends and tastes. Always be willing to change things up when necessary.
- Protectability – No matter what you choose, if you can’t protect it legally and competitively you’re in trouble before you’ve started. Do your due diligence early and avoid legal and trademark issues further down the road.
Let’s look at each of the brand identity building blocks in detail.
Business owners and marketers ask many questions about typography, including:
- What is the best font for my company logo?
- What is the best font for business documents?
- What is the best font for my small business website?
- What type of font is most professional?
- What font should I use for business cards?
- What is the best font to use for business letters?
- Which font is most pleasing to the eye?
The good news is that you don’t need to leave typography (the art and technique of arranging type to make writing legible, readable, and appealing) to chance.
Nor should you.
Typography impacts how people perceive your brand and your messaging.
A recent study conducted by MIT psychologist Kevin Larson showed subjects two different print layouts: one that was designed with poor typography, and another that was designed with good typography.
Larson found that the document with better font choice took less time to read, and led to increased cognitive focus and a “stronger sense of clarity.”
Different fonts have different personalities
Fonts have a psychological impact on people.
When using fonts for your business, choose a font with the right “personality.” As we wrote,
Typography is an effective way to convey more than just the words involved in written communication. It showcases personality by visually representing the tenor and tone of what it is you’re talking about. You may find that your purpose is best met by using a font with a vibrant personality throughout your website or using an amalgamation of sans and serif typefaces.
Different styles of fonts are used for different purposes depending on the tone and aesthetic you’re trying to create.
They were designed to make it easier for people to read words and that makes most Serif and Sans Serif fonts a good fit for many different kinds of businesses.
There are also fonts that are meant to be a little quirkier and make a bolder statement – those are more suitable for niche businesses with a very targeted audience.
So how do you know which font style will work best for your business?
Are you better off with something conventional, like Arial or Helvetica?
Maybe you’ll find a stronger fit with an offbeat choice like Kirsten or Papyrus?
Whatever your font choice, it should align with your customers’ expectations when they encounter your brand.
The Software Usability Research Laboratory (SURL) at Wichita State University ran a study that examined the traits people associate with varying fonts.
Traditional fonts including Arial or Times New Roman were categorized as “stable” and “mature”, but were also considered “unimaginative” and “conformist.”
In contrast, “youthful” and “casual” fonts like Comic Sans were also considered “happy” and “casual.”
Make sure you consider these feelings and perceptions when you select a font for your business to better attract your target consumer. And be sure to properly license any font you use.
For more on font licensing, read The Law on Fonts and Typefaces: Frequently Asked Questions.
Make sure the visual tone makes sense
Fonts can be evocative, and provoke a wide range of responses from the people viewing them.
The emotion generated from font choice is directly tied into the shape of the letters and our psychological response to those shapes.
Choosing a font that has associations with something counter to what your brand represents will create a confusing experience for consumers.
You want to pick a font that emphasizes and supports customers’ underlying feelings about your business – and avoid one that will throw everything off.
Fonts for a business logo, for example, should work to be traditional and clean. You need to be sure anything with your font on it – letters, emails, business cards – reinforces the message that you’re a trustworthy, credible business.
A more casual coffee shop, on the other hand, should avoid overly rigid, hyper-clean fonts. A cafe’s atmosphere is typically relaxed and comfortable, and your font choice should reflect that.
The four major categories of fonts
There are four major categories of fonts:
- Serif – Letters that have short lines coming off the edges. Serif fonts are considered formal and traditional and are well suited for print design.
- Sans-serif – These letters are created without serifs. They are viewed as casual and playful. They work well in digital designs.
- Handwritten – Anything that mimics handwriting is considered a handwritten font. Cursive fonts, for example, are often used in formal invitations.
- Decorative – These are informal fonts that are entirely original. These fonts are interpreted as quirky, creative, and fun.
It’s important when choosing from one of these categories that your chosen style works with the identity you are trying to create for your brand.
If you’re not sure the fonts you are drawn to work for your business, have your designer create several different styled fonts. Then run a focus group with your favorite choices! (crowdspring gives clients the ability to quickly launch free public or private focus groups in every design project).
That way, you can get some outside opinions from friends, colleagues, your mom – anyone whose opinion you value – to let you know how they feel about each one.
It’s a great way to make sure any design you choose hits the sweet spot for your customers!
Examples of businesses that use Serif fonts
Serif typefaces are associated with tradition and stability. They are high end, classic, and easy to read.
Some classic Serif fonts include:
Stuart de Rozario of Font Smith writes, “Serif typefaces are great for premium brands as they convey elegance, prestige, heritage, and authority.”
We described Serif fonts similarly:
Serifs give a visual anchor to characters, contributing to their solid and traditional feel. They also improve readability of lengthier amounts of text, delivering a professional and trustworthy impression.
If you’re designing something that incorporates a large volume of text, a serif font is usually a smart choice.
You’ll help prevent your readers from wearing themselves out visually before they can finish absorbing your content.
The formal feel of Serif fonts makes them excellent choices for established, prestigious businesses, or any business that wants to convey authority or tradition.
Examples of businesses that use Sans-serif fonts
Fonts without serifs are aptly named sans-serif fonts. They have a modern, clean aesthetic and bring stability to a design.
Some commonly used Sans-serif font choices include:
This style of type deconstructed traditional letterforms and modernized them into an accessible and appealing aesthetic.
Sans-serif fonts make for a clean, intuitive reading experience, particularly in digital form.
When choosing a font for body text, using a Sans-serif font gives you the best readability and flexibility.
Most typography experts readily recommend sans-serif fonts for online content.
Sans-serif fonts evoke an informality that works well for blogs, personal websites, and casual business cultures.
Businesses that have used Sans-serif fonts for their logos to great effect include Skype, Medium, Target, and Google.
Examples of businesses that use Handwritten fonts
Using the term “handwritten” is mostly a descriptive term rather than a technical one, but it’s clear what this font style includes.
If it’s a font that looks like someone took the time to hand-draw it, whether it’s neatly printed cursive or a funky block text, you’re looking at a handwritten font.
If you’re looking for examples of unique and appealing handwritten fonts, check out:
Handwritten fonts are great when you’re seeking out a personal connection with your audience, as it graces a brand with an intimacy not found in more traditional fonts.
Script fonts are great for attracting an elegance-seeking audience – think wedding invitations – whereas a scrawled out print will more likely draw in a quirkier crowd.
When you’re considering using a handwritten font style, you need to be certain you’re thinking about the kind of customer you’re striving to appeal to.
Charities, childcare centers, clothing designers, and any industry seeking to add a personalized touch for their customers would do well to consider a handwritten font in their branding and marketing efforts.
Examples of businesses that use Decorative fonts
Decorative fonts are highly stylized, usually custom creations.
They’re evocative and unique, and immediately amp up your brand’s personality with extra flair.
If you’re interested in looking at some flamboyant and fun decorative fonts, some examples worth checking out are:
Decorative fonts work very well for logo designs in particular because it’s easy to modify them to fit your brand’s vibe. You can fine-tune them to convey a fun personality, or to emphasize a more laid-back kind of mood.
When you incorporate decorative fonts into your visual theme, be careful that the tone of the font is in keeping with the tone of your business.
These out-of-the-box creations carry heavy emotional weight, so make sure you’re very clear about how our decorative font choice will be interpreted by your customers.
Color is often used to persuade or influence us.
According to a study examining the effect of color on sales, 92.6% of people surveyed by the CCI: Institute for Color Research said that color was the most important factor when purchasing products.
Another study showed that people make a subconscious judgment about a person, environment, or thing within 90 seconds. That judgment was influenced, in 62%-90% of examples, by color alone.
How you use color in your business can have a big effect on your brand.
Let’s take a closer look.
The qualities of color
While our perception of colors and what they mean is subjective, there are some basic qualities that we can apply generally. Here are some of those qualities:
- Red. Often considered exciting, attention-grabbing, warm, and connected to love, anger, life, and comfort.
- Yellow. Seen as adventurous, evoking happiness, enthusiasm, youth, and travel.
- Green. Of course, this color is connected to money, but it’s also known for its connection to balance, health, sustainability, and knowledge.
- Blue. The color of honesty, high quality, competence, trust, reliability, and integrity.
- Pink. This color evokes love, compassion, romance, gentleness, and sophistication.
- Purple. Creativity, royalty, mystery, respect, and playfulness are often connected to purple (and violet).
- Brown. Brown is the color of the outdoors and can be seen as friendly, organic, natural, friendly, and rugged.
- Black. This color is all about sophistication, intelligence, seriousness, and expense.
- White. The antithesis of black is known for its order, innocence, purity, cleanliness, neutrality, and space.
- Grey. When you need to communicate timelessness, neutrality, refinement, of the moment, or practicality, you might want to use grey.
It’s also important to bear in mind that how you mix your colors in a single design also has psychological implications for your audience. For instance:
- A multitude of bright colors appears youthful, childlike, or full of energy.
- Black and white is a classically elegant combination that implies maturity and sophistication.
- Monochromatic schemes allow you to embrace more vibrant colors while maintaining a softer, more unified feel.
- Combining neutrals with an accent color allows you to take advantage of the emotional influence of a strong, bright color without the childlike implications.
Choose your colors wisely to elicit appropriate brand-appropriate emotions. Your color choices should always embody the personality of the brand.
Culture and context can also influence how color is interpreted. Therefore, do your due diligence and research your audience so you can make the best choices based on their specific backgrounds.
Picking the right colors for your brand
Research shows that anticipating your consumer’s reaction to a color and its relationship to your brand is more important than the actual color itself.
Customers want to see that a color “fits” your brand.
For example, the color pink probably doesn’t fit with a brand like Ford or Harley Davidson, and black would be perceived as wrong for Fisher-Price or an organic health food store.
Other research confirms that there’s a connection between a company’s brand colors and consumers’ perception of a company’s personality.
The key takeaway here is that it’s less important what color you choose, and more important that you choose colors that highlight or accentuate the personality you want your brand and product to reflect.
To learn more, we recommend you read:
- How 21 Brands Use Color to Influence Customers
- Color Trends (What Marketer and Small Businesses Need to Know)
- How Color Influences What People Buy
Forms and Shapes
All logos – whether they include an icon and text, only an icon, or even just text – have a shape.
And, it’s important to consider what that shape communicates about your brand.
Shapes fall into 3 major categories – geometric, abstract/symbolic, and organic. And, they all come prepackaged with their own psychological associations.
Geometric shapes of all kinds look man-made. Mathematically precise squares, perfect circles, and isosceles triangles don’t tend to appear in nature. So, using these shapes communicates a sense of order and power.
Squares and rectangles convey stability, reliability, strength, order, and predictability. Think of the bricks that are used to build sturdy, stable buildings. If you want your logo to communicate strength and reliability, considering incorporating squares or rectangles.
This is precisely what IBM did in creating its iconic logo. Their full company name, The International Business Machines Corporation, was shortened to IBM to create a more powerful, minimalist visual brand.
Circles are never-ending. So, they may be the right choice for your logo if you want to make your consumers think of harmony, unity, eternity, or timelessness. Curves are considered to be feminine; and, as such, circles communicate softness, gentility, and femininity.
Triangles are a directional shape. As a result, they change meaning depending on how they are positioned. When right side up, triangles convey power, stability, and upward momentum. Inverted triangles suggest instability or downward momentum. And, triangles pointing to the side convey movement and direction based on where the triangle’s point is facing.
Abstract or Symbolic Shapes
Symbols are simplified shapes that represent something specific in a culture. And, because symbols have clear, common meanings, they are relied upon heavily as a visual language.
People have seen these images again and again, so it’s really important to be clever and original in how you use them. It’s easy for logos featuring symbols to appear trite and unoriginal.
Here are a few common examples of symbols:
Stars can convey patriotism, religion, or even show business and Hollywood depending on how they are used.
Hearts can be used to communicate love, relationships, and marriage; while broken hearts represent break-ups, divorce, and sadness.
Arrows suggest a direction, movement, and travel. These are commonly used in businesses that ship and deliver goods (FedEx and Amazon, anyone?)
Be very careful when using these, and other, common symbols in your logo. They may be an easy-to-understand visual shorthand, but they are also so commonly used that you run the risk of looking indistinct from your competition.
If your logo is too “on-the-nose” and unoriginal you may come across as unprofessional; which will undermine your potential customers’ faith and trust in your business.
FedEx and Amazon are examples of logos that use symbols well.
The arrow in the FedEx logo is subtle and created from negative space – it’s an unexpected surprise.
Amazon’s logo features an arrow that serves triple duty signifying a package being delivered, their range of products (from “A” to “Z”), and the recipient’s resulting smile.
Irregular, organic shapes are wide open to your creativity.
Organic shapes include the shapes of actual organic items occurring in nature (rocks, leaves, tree bark, amoeba, water ripples, etc.). This category also encompasses any irregular non-symbolic shape, even if it’s not inspired by nature.
Professor Sunday Moulton, Ph.D. explains:
Organic shapes are defined by not being regulated by patterns or exact dimensions in their angles, curves, or lengths of lines. In fact, they are just like shapes we find in nature with all the randomness and freedom you might see in a rock formation, a tree branch, or a leaf chewed by an insect.
When utilizing organic shapes, keep these guidelines in mind:
- Natural shapes like leaves, grasses, representations of water, and trees tend to have a soothing effect on the viewer. This is why they tend to appear in logos for spas and holistic medical businesses.
- Shapes with jagged angles may create feelings of anxiety for your viewers, while shapes with soft curves will make them feel more relaxed.
- Shapes that don’t resemble anything recognizable are open to the viewer’s interpretation. This means that you will need to work harder to communicate a specific message through other design elements and branding choices.
The psychology of lines in logo design
Lines appear everywhere.
Lines divide space. They create definition and form. They communicate direction. Lines tell us where to stand and where to drive.
But, beyond their practical function, they can also communicate a great deal aesthetically.
Let’s look at how lines can have a psychological impact on logo design.
Thin vs thick lines
Thin lines are delicate and may appear fragile. They communicate elegance and femininity. They can also imply frailty, weakness, or flexibility.
Alternately, thick lines suggest strength and rigidity. They appear more traditionally masculine than thin lines. Thick, bold lines are used to draw focus and create emphasis where they appear.
Straight vs curved lines
Straight lines imply order, structure, and predictability. They may also be perceived as rigid or harsh. Straight lines are the best option for underlining text to draw the viewer’s attention, while at the same time allowing the text to be the star.
Curved lines, on the other hand, offer more energy and dynamism. Curved lines are visibly flexible and can communicate agility and reactivity. If you’re looking to convey grace and fluidity, curved lines are a great choice.
The stronger the curve, the higher the energy the line will communicate. Softer curves are more calming to look at.
Horizontal vs vertical vs diagonal lines
The position of your line in space impacts the psychological effect that the line creates.
Horizontal lines run parallel to the horizon. As a result, they contain the least visual energy of all line positions.
Unlike vertical or diagonal lines, they look as though gravity has already acted upon them and there is nowhere for them to fall. This means that horizontal is the most restful and stable line position. They feel comfortable and safe.
Horizontal lines help to emphasize width, can be used to indicate the earth or ground, or to indicate lateral movement.
Vertical lines run perpendicular to the horizon. They appear to rise straight up from the earth, filling them with the potential visual energy to tip or fall.
Vertical lines draw the eye upward. And, as such, are often used in religious iconography to draw focus upward to the heavens.
Thicker vertical lines are perceived to have more stability (and be more calming) than thin vertical lines which look more fragile and unstable.
Verticality also can be used to convey dignity or upstanding trustworthiness.
Diagonal lines can be positioned anywhere between horizontal and vertical. This makes them very expressive and the least stable of all the line positions.
The higher the top of the line, the more distance the line can fall. This translates to more potential visual energy. You will elicit more tension in your viewer the higher the angle you create from the horizon.
Diagonal lines suggest movement and action. They are more casual and playful than vertical or horizontal lines because they resist being pigeonholed in either resting position.
Smooth vs jagged vs irregular lines
Smooth lines are clean, calming, and restful. Depending on their context, they can convey confidence, fluidity, or ease.
Jagged and zig-zagging lines are filled with tension. These dynamic lines change direction quickly, communicate erratic movement, and irregularity. They can suggest excitement or anxiety, confusion, or danger.
Irregular lines that are neither completely smooth nor jagged look hand-drawn and natural. They appear casual and can create emphasis and focus by placing an additional weight in the places where you want to draw focus.
Irregular lines can convey playfulness, confidence, timidity, or hesitation based on how they are drawn.
Lines are incredibly expressive tools with great potential for embodying emotion. You can combine most of the factors described above to create lines with great individuality.
When designing a logo, make sure to choose the style of line that best supports the brand the logo will represent.
Typography, colors, forms, shapes, and lines are the building blocks for a great logo design.
But, don’t forget that how you compose those elements also impacts how the logo is perceived and the message it sends.
Here are some important considerations to think through when composing a logo design:
- Size denotes importance. The larger an object is the more focus it draws and the more important it seems.
- Western audiences read from left to right. So, things appearing on the left side of the logo will be viewed first and perceived as the most important.
- Loosely spaced items surrounded by negative space look more restful than items that are closely spaced. If you choose to emphasize negative space, be careful not to leave too much or the logo may lack coherence.
- Scattered, or irregular placement suggests playfulness, chaos, or rebellion; while orderly, symmetrical arrangements communicate formality, stability, and conformity.
- Layering items together creates visual relationships, so be mindful of how you combine shapes and lines.
Symbols are one of the earliest forms of written communication.
From cave walls to hieroglyphics to the printed word as we know it today, symbols are a powerful way to communicate concepts at a glance.
The ability of symbols to convey information, culture, and identity has made them an invaluable part of our shared visual language. This is true not only in popular culture but also when it comes to business.
We live in a world where people and companies are recognized more for what they represent than who they are. This makes symbols a powerful and effective way of communicating.
Symbols can help customers understand your brand. As we wrote,
You can communicate a lot – and do it efficiently and effectively – if you understand your brand and make informed, thoughtful choices regarding fonts, shapes, lines, colors, and composition.
Logos, color, graphics, and text are used throughout our daily life as symbols to communicate deeply held meaning, often at a subconscious level.
Think about this effect when you see a red octagon, or an X on a map. These symbols speak to us on an almost primitive level.
As people interact with a symbol, it becomes filled with meaning.
When you see a person wearing a white coat and stethoscope you probably think that person is a doctor. The white coat and stethoscope are symbols for the medical profession.
It’s this recognition and how quickly they can communicate an idea or concept that makes them so powerful.
How Symbols Influence Branding
Companies use logos as symbols for their brand identity. As we wrote,
Whether every detail of a logo is intentional or not, every detail will influence people who see that logo.
Nothing should be arbitrary.
It’s in your best interest to make sure that every logo design choice is intentional and communicates the message you want to convey.
Thoughtless design choices lead to misleading or confusing logos. Or, even worse, logos that don’t say anything at all.
Symbols are a visual shorthand that businesses can use to imbue their brand identity with a deeper meaning.
Symbols create connections between your company and the ideas you want people to associate with your company. As David Asker wrote in Managing Brand Equity:
When products and services are difficult to differentiate, a symbol can be the central element of brand equity, the key to differentiating characteristics of the brand. The symbol can by itself create awareness, associations, and a liking or feelings which in turn can affect loyalty and perceived quality.”
Careful use of a symbol in your brand identity can have a subtle or powerful effect (or both!).
It all comes down to what you want your brand to stand for and what you want to say.
Symbols are everywhere – you can find them on street signs, food products, sports teams, even on the laundering instructions tag inside your favorite shirt.
Not sure which one to use for your business? We’ve gathered a list of the more common ones (and their possible meanings) here.
Besides love and romance, roses also can represent appreciation, friendship, passion, and much more. Here, the color of the rose is just as important as the flower itself. Roses have experienced a resurgence in popularity; the symbol has emerged at the forefront of many modern designs.
Fire conjures up thoughts of anger, passion, and destruction. It can also signify rebirth (as in the myth of the Phoenix). Fire can also convey a blaze – of energy, speed, and bright, burning passion. Look no further than the iconic Firefox, the Mozilla logo that communicates a brand dedicated to speed and durability.
The “King of the Jungle” carries with it authority, strength, royalty, and steadfastness. The power and force that a lion communicates make it a go-to choice for any business looking to demonstrate a respectable, strong standing in their marketplace.
The wolf is often used to show independence, freedom, the wild, strength, and guardianship. Logos that use a wolf in their design demonstrate a ferocity, agility, and clever edge that work especially well for sports-related logos.
The triangle is connected to ideas like stability, power, harmony, women’s health, and illumination. A dynamic shape, the triangle conveys focus, balance, and innovation. When shown oriented base-down, stability and strength become clear. However, when shown at an angle, relays an energized, spontaneous feeling instead.
Circles can evoke the concepts of wholeness, completion, infinity, cycles, and also represent the self. The cyclical, inclusive feeling a circle lends a business is an effective symbol for many businesses – Google Chrome notably uses it to great effect.
Dragons are especially revered in Asian culture and are often used to represent strength, wisdom, good luck, and potency. Dragons are commonly used in businesses looking to convey a nearly mystical power, unearthly wisdom and a fierceness that is intuitively understood by every viewer.
Trees are a common symbol for life and the outdoors. They can also signify fertility, good health, and calm. It’s a popular design symbol for a reason and can be found in many businesses seeking to emphasize their nature-oriented products and services.
Arrows can mean direction, speed, progress. They can also point out that something is important. They reinforce the idea of movement and are great for conveying expedient service – like FedEx’s iconic negative space logo (notice the white arrow between the E and x).
The sun is a potent symbol of life, power, glory, and energy. The heat and intensity the image of a sun communicate to a viewer creates a lasting impression of warmth, endurance, and limitless power. Businesses with a focus on stamina, eternity, and prosperity are quick to incorporate the sun in their logo designs.
The moon represents the rhythm of time, peacefulness, femininity eternity, and enlightenment. The moon can be used by a company seeking to demonstrate an ongoing relationship with their customers. P&G notably uses a crescent moon to reflect their steadfast devotion to their customers through all of the phases of their days, weeks, and lives.
Flags can have many different meanings depending on the context and what color they are. White flags can mean surrender or peace, red can mean warning, attention, or caution, and blue often symbolizes freedom. Using a flag in a design can, therefore, represent a number of meanings – be careful that your color choice doesn’t send a potentially conflicting message about your brand.
Owls are synonymous with wisdom, insight, the night, grace, mystery, and learning. Education and literacy institutions are quick to adopt the owl into their organizations. The wise owl is famously used in Wise Foods’ logo – a bold decision to inspire confidence in consumer snacking habits.
Water can represent life, cleaning, creation, and purity. The cleanliness and health water conveys is powerful, and can be used in a variety of forms: water droplets, waves, and rain showers are commonly used in businesses seeking to demonstrate environmental, calming, or cleansing brand values. Method incorporates the water drop shape directly into its packaging for greater impact.
Clouds are commonly used by climate/weather businesses, but recently, have also become a major symbol of online storage. Any business that uses cloud imagery should consider their specific marketplace. Using a less literal representation is effective with technologically oriented businesses. A more on the nose approach would be appropriate for a business that deals in weather, climate, or other traditional associations.
Hearts are a straightforward way to demonstrate love, romance, and enthusiasm – the retail industry, in particular, uses hearts in product packaging, package graphics, and product design to great effect (especially on Valentine’s Day). Other businesses focused on health, vitality, and emotional welfare also use the symbol to great effect. Hearts are a versatile symbol and are an increasingly popular choice for a wide range of businesses.
Tips on using symbols in logos and brand identities
There are some important considerations if you want to incorporate symbols into your brand identity.
As symbols often come loaded with meaning, their use and how they can be interpreted should be weighed against your branding goals.
Here are some things to keep in mind.
Tell a story
Not all symbols are equal! It’s crucial that you do your research to ensure whatever symbols you choose are clear and concise, and add to the narrative that is your brand.
Don’t choose solely based on visual or aesthetic beauty. Tell a story.
Symbols can mean different things in different cultures and countries.
For example, the bald eagle may be a symbol of the United States of America to most, but to Native Americans, it is a symbol of nature and a messenger from the Creator.
Colors are another good example of a symbol that can have many meanings. As we wrote in our look at what colors say about your small business:
Culture and context can also influence how a color is interpreted. Therefore, do your due diligence and research your audience so you can make the best choices based on their specific backgrounds.
Doing some due diligence before you choose a symbol is especially important if you run an international business.
Choosing multiple symbols for your brand can have its pitfalls. You don’t want to choose symbols that have conflicting or unexpected ideas.
Symbols can be combined in very powerful ways, but research is again your best protection against unfortunate combinations.
Ultimately you want your brand to have a unified message, and whatever symbols you choose should help and not hinder this.
Successful logos have a meaning behind them.
These powerful logos make a lasting impact because they communicate your brand’s message in a compelling, effective way.
A thoughtfully used symbol gives your logo the powerful impact your brand needs to stand out in the marketplace.
Make sure that you choose a symbol or two that form a strong connection to your brand’s values, mission, and personality. If you aren’t careful and considered in choosing a symbol for your logo, you risk sending confusing, mixed, or even negative messages to your customers.
Be intentional with the symbol you choose and that it clearly supports the brand persona you’re presenting.
If you’re looking for ways to connect your brand message on a deeper level with your consumers, symbols may be just what you’ve been looking for.
Designing Your Brand Identity
It's time to work with a designer to develop the creative elements that will give life to your brand identity.
Creative elements are the look, feel, and voice of your brand. You’ll communicate them consistently across all marketing channels and it’s extremely important to get them right.
The key creative elements of your brand include:
A strong business name creates a valuable first impression for your customers and prospects. It’s a shorthand for conveying what is meaningful about your brand, and what makes your brand stand apart from your competition.
Your business name should clearly convey the public identity you want your business to present.
Not sure where to start?
Give some serious thought to what your brand’s primary goals, values, and purposes are.
Since you’ve just defined your brand’s personality, try to come up with names that support the most important elements.
When you name a business, you must be certain your name represents your complete, authentic brand.
Coming up with a great name for your business can be challenging and time-consuming. Coming up with a memorable business tagline can be even more challenging.
What is a tagline?
A tagline is supposed to communicate to your customers and potential customers what sets you apart from your competition and also your brand’s focus.
Your tagline should be unique, simple, concise, and timeless.
A well-designed company logo is a critical component of any well-executed brand experience.
What is a logo?
a logo is a small, symbolic piece of artwork that represents a business. The logo acts as both the calling card and 'avatar' for your brand and is one of the most important elements of a brand's identity.
But what makes for a well-designed logo?
As we explained previously:
At its most basic, a logo is a small, symbolic piece of artwork that represents a business. But, we’ve dug a bit deeper than that. When you set aside all the design trends and fancy fonts, at its core, a logo must:
1- Embody your brand.
2- Be instantly recognizable.
3- Be versatile.
4- Be timeless.
Everything else is optional.
In fact, I’ll go one step further. Every design choice in your logo should exist only to serve and strengthen the four items listed above. And, if you meet these four requirements, many other commonly cited logo must-haves, like simplicity and memorability, naturally follow.
Your business website is often the first place prospective customers visit to learn about your company.
And while many different things influence people’s buying decisions, there’s a single common factor that drives nearly every purchasing decision: can the customer trust your business?
75% of consumers judge the credibility and trustworthiness of your business solely from your website’s design.
Strong, modern web design is vital to your brand’s reputation, your bottom line, and your future.
Business cards are tangible reminders of your business (and the fact that you have to be there to hand them out) and can’t be beaten for memorability.
Business cards are also a cheap and effective way to ensure people have accurate contact information.
More importantly, they serve as a physical reminder that you met someone. That can become a trigger for reflection and often leads to more business or a renewed connection.
Or they can create a bad impression.
Ramon Ray, an experienced small business evangelist, explains:
I talk to tens of thousands of small business owners every year in the U.S. and around the world. If I get a business card that has food on it and looks like it just came out of a copy machine, I’m disappointed. But when you get one that just pops and rocks, it means something and I remember it.
Product packaging and package graphics
If you make physical products, make sure your product packaging reflects your brand.
With thousands of products on store shelves, good product packaging design (the packaging for your product), and package graphics design (the graphics/content on the product packaging) is critical to your company’s success.
Your product packaging should speak, loud and clear, for your product when you can’t be there to do it yourself.
Smart businesses leverage custom illustrations as part of their brand identity.
Illustrations are typically playful graphics that can help your business appear friendly and communicate a message more organically.
Illustrations can persuade, inform, and influence your customers and prospects. They can enhance your brand messaging and can help your business express emotion.
Be sure, however, that the illustrations you use complement each other. Don’t use clashing styles and don’t over-illustrate.
Consider how you’ll use illustration with the other visual elements of your brand identity.
First impressions are important. And, in our digital age, we often make our first impressions via email.
For example, a welcome email is the first exchange between your business and a new customer or prospect.
It sets the tone for future communications, encourages people to take a closer look at your company’s products or services, and provides helpful information.
A style guide is a set of rules to follow any time a member of your organization wants to publish, present, or promote content for your brand or use branding on marketing materials. We cover style guides in detail here.
Brand identity may change and evolve as time and trends pass, but a brand’s personality mostly stays the same. Brand personalities typically include 3-5 key characteristics (like rebellious, empowering, and adventurous, for example).
There are plenty of different possibilities to consider when deciding on a voice for your brand.
Here are some other questions to get you started down discovery road:
- What are your business’s main purpose and function?
- How do people benefit from your business?
- What is the current public perception of your business?
- What is the most important part of customers’ experience with your business?
- What kind of qualities do you want people to associate with your business?
Your answers to these questions will build the core of your brand. All of your future branding decisions should expand on these ideas.
Creating a Brand Style Guide
You can create more consistency and stronger brand identity by implementing a style guide for your business.
What is a style guide?
A style guide is a set of rules to follow any time a member of your organization wants to publish, present, or promote content for your brand.
A style guide answers questions like:
- What font does your logo use?
- What colors are approved?
- When you need an image for a project, what tone and feel should it have?
- Should writers use “email” or does your organization prefer the hyphenated “e-mail?”
These seem like small details, but if they’re not captured in a style guide your brand can quickly drift into an inconsistent experience for your customers and employees.
Consistent, strategic branding allows your business to grow strong brand equity.
Having brand equity means that customers interpret your brand as having a higher value.
As we wrote previously:
One common mistake made by many small businesses and startups is to assume that once they have a great logo, they’ve created their brand and now just need to do a little bit of marketing. A brand is more than its logo. But marketing efforts can fall flat if you lose credibility with your marketing collateral. You must keep an eye on branding (easier for the world’s biggest brands – they can spend billions building their brands) because it’s too easy to make a branding mistake that can cripple your small business. For example, if your branding is inconsistent or consistently poor in email and content marketing campaigns, people will notice.
Who benefits from a style guide?
It’s likely that at one point or another, you’ll have more than one person creating content for your brand.
You’ll hire new people, your teams will grow and change, and everyone will need to know the ‘rules for your brand’. Vieo Design’s Melanie Chandler said it best:
Branding style guides are helpful whether you are a small company with only one designer, or are well over 100 employees. They ensure that every visual element produced by or about your company is consistent, so a new hire doesn’t decide to take their own creative spin on your brand.
Contractors and vendors
External contractors need to quickly be able to pick up on the correct tone and language for your brand, too, and a style guide allows them to do that. It also saves them the time (which as everyone knows is money) trying to track down this information from other sources.
Managers and editors benefit from a solid style guide, too.
The less time they have to spend making edits to their employees’ work, the better.
Removing uncertainty from a brand discussion (“The logo’s background color is cerulean blue!” “No, it’s deep sky blue!”) saves time and reduces frustration. Having a definitive guideline to refer to allows everyone to feel confident that they’re staying on-brand.
Customers and prospects
Making sure that you define the visual experience throughout all of your communications will lead to better customer interaction with your brand.
Having a style guide ensures that you avoid inconsistent messaging, which is confusing and isolating to your audience.
How to create a style guide
Here are the six basic items that should be on your style guide:
1. Brand overview
What is your brand?
What does it stand for?
What are your goals and vision for your company?
These are all important things to define early, as they will serve as the guidepost for the overall flavor you want your brand to incorporate.
Your logo is the most essential element in your guide.
A logo represents the aesthetic of your company’s brand, is the first thing people notice, and the piece that they remember later. A logo should be consistent everywhere it’s used.
General rules for the logo include specifications about the size, placement, how much negative space is around it, and the places your company considers appropriate usage.
3. Color Palette
As we discussed in Brand Identity Design: the Building Blocks of Your Brand Identity, color is a powerful part of your brand.
To make sure your brand’s colors aren’t subjected to an over-zealous designer’s pastel or glow effect, your style guide should have a detailed color palette.
The style guide should clearly show what colors are permitted, where certain colors should (and shouldn’t) be used, and what colors should be avoided.
This should include specific color values (RGB, CMYK, and even Pantone) to remove uncertainty when creating collateral for the web, print, and other media.
Your typeface and font are important, as are the rules that you assign to them.
Headers, quotes, copy and any fine print all need the right color choice, sizing, and style, with font choice of critical importance.
Stop that new intern from replacing your carefully chosen typeface with the dreaded Comic Sans MS by detailing all of your brand’s typography in your guide.
Your style guide should include image guidelines: what’s allowed, what’s not, and when a specific image should be used.
You can even include instructions on where images should be sourced from, and if you have a particular aesthetic, what form it takes.
Some companies prefer images with people in them, others standardize on sweeping landscapes and vistas.
Whatever you’ve decided for your business should be spelled out in your guide.
Style guides aren’t just for visual elements.
The lexicon your company chooses can help define your brand’s personality and can have a profound effect on how your customers interact with you.
While you don’t need a weighty tome, capturing the general sound of your company’s “voice” can make the difference between an anything-goes approach and something more measured and unique.
Ultimately, style guides are not about crafting hard and fast rules for every little piece of your brand. they’re meant to be guidelines that create consistency and help your company project a unified presence.
There are a number of tools available to help you create your own style guide, including Frontify and ZippyPixel’s printable brand guidelines template. There is also a seemingly endless inspiration available to help you learn from the work of others.
How To Translate Your Brand Identity Into Actual Marketing
After you develop your brand identity, you'll use it when you market your company's products or services.
Remember that you won’t know if you’re doing things right unless you track key performance metrics and monitor your brand. Use Google Analytics and various survey and social media tools to get a sense of how people talk about your brand and interact with your brand. Doing so will help you tweak your brand identity and to correct mistakes.
To help you translate your brand identity into marketing, we want to share examples of companies that do a great job telling brand stories through their marketing.
Divine Chocolate: Featuring brand promise
Your brand promise is the commitment your business makes to its customers.
Lee Fredericksen, Managing Partner at Hinge Marketing explains:
A brand promise is an extension of a company’s positioning. If you think of positioning as the fertile ground that allows a brand to germinate, grow and thrive, the brand promise is a brand’s fruit—it’s the tangible benefit that makes a product or service desirable.
Divine Chocolate promises its customers delicious chocolate. But, that’s not all.
You may remember Divine Chocolate and its managing director Sophi Tranchell from 11 Entrepreneurs Who Are Changing the World.
Divine is a UK-based chocolatier.
Divine has made it their mission to “make the world a place where chocolate is cherished by everyone, including the family farmers who grow the cocoa.”
Divine’s chocolate is farmed by the Kuapa Kokoo cooperative in Ghana. The 85,000 farmers in the cooperative are co-owners in the company.
The farmers receive a share of the profits and have a voice in the business. Divine is following through on their promise in a very real way.
Their brand promise – luxurious fair trade chocolate that you can feel good about enjoying – is an extension of this mission.
And, they’ve done an excellent job of prominently showcasing their brand promise within their larger brand story on their chocolate packaging.
The packaging for Divine’s chocolate bars prominently features their opulent gold script logo. This reminds customers of the high-quality and decadent chocolate experience awaiting inside.
The logo is printed in raised metallic ink, providing a tactile experience for the consumer as well as a visual one.
And, surrounding that logo is a pattern of adrinka symbols. These symbols derive from Ghanaian culture – and are still embraced by the farmers of the Kuapa Kokoo cooperative.
Each symbol represents a virtue that is valued by the brand.
And, that’s just the outside of the wrapper. The inside of Divine’s wrappers includes copy and graphics explaining their story.
Liz Miller, Divine’s Senior Marketing Manager, explains,
Consumers love discovering that the Fairtrade cocoa in our chocolate is grown by family farmers in Ghana and that they receive 44% of Divine profits… This empowers people to become a part of our story by treating themselves and others to Divine Chocolate.
Divine has masterfully communicated their brand story to their customers in an eye-pleasing and effective package.
What You Can Learn from Divine Chocolate
- Feature your logo prominently to increase brand recognition.
- Make thoughtful choices about the graphics that will best communicate your brand story. Dig deep and be selective – use the images that pack the most meaning possible while also jiving with the overall design concept and brand story.
Charlotte’s Web: Brand Perception
Charlotte’s Web, a manufacturer, and retailer of high-quality CBD hemp oil must walk a fine line.
Cannabis has a mixed reputation in the U.S.
But the Stanley brothers, founders of Charlotte’s Web, have worked hard to ensure that their product is “The World’s Most Trusted Hemp Extract.”
Their product is perceived as safe, legal, and of high quality. This is quite a feat considering the overwhelming stigma attached to the plant from which their product is made.
So, how do these legal sellers of medicinal hemp oils create such a positive brand perception?
They lean hard on their brand story of a dedicated family-run business and their heart-warming origins helping the real-life Charlotte become healthy enough to live like a normal kid.
And, their packaging design and package graphics help, too.
Charlotte’s Web products are packaged to inspire confidence.
They use bold, but trustworthy neutral colors that create the perception of sophistication – a far cry from the red, green, and yellow Rastafarian colors usually associated with cannabis.
There are no mushrooms, hookah-smoking caterpillars or Grateful Dead bears here.
The minimalist design is elegant, professional, and understated with clean sans serif typography and simple line art.
But look closer – they’ve also modeled their design after traditional medicinal packaging.
They mention the number of milligrams of active ingredients contained in the product.
And, words like “balm,” “extract,” and “dietary supplement” create further associations with health and medicine.
In addition to that, the inclusion of Charlotte’s Web logo and brand name links back to the fuller brand story of how their product was able to help young Charlotte – after whom the company was named.
And, finally, their branding is consistent throughout all of their products.
From their hemp oil extracts to their capsules and their balms, all packaging shares consistent visual branding.
This gives the whole line an air of professionalism and reliability.
What You Can Learn from Charlotte’s Web
- If your brand story is counter to popular perception, visually align your packaging design and package graphics to show the story that you do want to tell. Be careful to avoid references that might accidentally conjure the undesirable story with which you don’t want to associate.
- Consistently brand your product packaging so that consumers can get to know and trust your visual brand. Repeat interactions with your visual brand will build familiarity and confidence.
PoopBags.com: Brand personality
PoopBags.com is trying to solve a problem, help the planet, and have fun doing it.
Dogs will always poop.
And bags for cleaning up dog waste are in constant demand for city-dwelling dog owners.
But, no one is really excited about the topic of dog poop bags – except for Paul “Mr. Poop Bags” Canella.
Paul felt bad using non-biodegradable bags to collect his dog May’s waste, knowing that they were not good for our planet. So, he set out to create an Earth-friendlier biodegradable version to solve this issue.
But, even though Canella is driven by a high-minded and worthwhile purpose, he’s never lost touch with his sense of humor:
Poop Bags! When you typed some keywords into your search engine of choice, you may have laughed when you saw the link for www.poopbags.com come up. Well, when I was walking my dog in the summer of 2003, I laughed too when I first thought about the idea…
PoopBags.com has a distinct personality that shines through in their product packaging.
PoopBags.com’s packaging design keeps things light and playful, showcasing their fun personality.
Their products come in boxes featuring a range of bright, exuberant colors juxtaposed with a neutral background.
The raw cardboard color shows through beneath the cheery, saturated pastels to remind consumers of their dedication to using and creating biodegradable materials.
Their logo embraces the light and humorous personality of their brand with a gently rounded font and a cute flower to remind consumers of their eco-mindedness and provide a cheeky nod to poop’s role as a fertilizer.
They complete their brand story with a seal claiming that they have been “Saving the Earth Since 2003”. This seal features their dedication to helping the planet with their product.
PoopBags.com’s packaging unapologetically owns their role as purveyors of potty accessories and has fun with it.
But, they also manage to deftly remind their audience of their enthusiasm for protecting our planet, all in one cohesive and attractive design.
What you can learn from PoopBags.com
- Choose colors, imagery, and fonts that reflect your brand’s personality. And don’t forget to use an appropriate voice for your packaging copy. You can communicate so much about your brand by showing instead of telling.
- Share what your brand is all about. Do you have a cause or mission that you’re passionate about? What motivates you? Feature that in your packaging design.
A final note on using your brand identity in marketing. If you create multiple brands (which you might do if you have multiple different products or services), keep them all separate and distinct, even if they’re part of the same family of products or services. There are two reasons to do this.
First, having a confusing brand identity for multiple products will tarnish your overall brand identity and will simply confuse customers and prospective customers.
Second, remember that most states require you to register your business if the trade name under which you operate your business differs from the legal name of your business.
For example, if your registered company is an LLC and is named Three Brothers, LLC, you cannot operate that business lawfully in most states if you’re selling products under the trade names Three Tigers, Three Panthers, etc. That’s because the registered name, and your trade names, are different.
Fortunately, this is not a difficult problem to overcome. You can simply register your actual trade names with your state (and or local government) by filing a “doing business as” (DBA) certificate. DBAs are also commonly called “assumed name”, “fictitious business name”, or “trade name”. Here’s a terrific resource that explains what a DBA is, the DBA state requirements, and how to file a DBA for your business in all 50 states and U.S. territories.
Common Branding Mistakes
Over the past decade, we've observed many companies, even successful Fortune 100 companies, make critical branding mistakes.
Here are some most common branding mistakes - hopefully, you can avoid making them while you brand or rebrand your business.
Generic brand identity
How many business owners have thought: “I want my brand to be very bland so that my company is indistinguishable from anyone else!”
A great business logo can be the difference between blending in and standing out from the competition.
But while we often recognize the value of a great logo, we don’t always prioritize it.
New business owners often incorrectly believe that a good logo will cost thousands or tens of thousands of dollars.
As a result, they sometimes buy pre-made templates in an online logo store, try a do-it-yourself approach, or use so-called online logo makers (some of whom claim to use artificial intelligence, or AI, to create logos).
In fact, entrepreneurs aren’t the only ones who make the mistake of using generic logos- businesses of all sizes sometimes use logo shortcuts, only to find out that it’s even more expensive to rebrand later.
After all, memorable logos are 13% more likely to get consumers’ attention, and 71.6% more likely to get a positive response from consumers.
In a world of noise, that can make a big difference.
In certain industries, generic logos have become extremely problematic.
The epidemic of similar fonts, glyphs, and swishy people leaves a weak first impression on customers and is unmemorable.
We’ve talked about the legal and branding dangers of these generic logo symbols in The Logo Store Nightmare: Ready Made Logos Harm Your Business.
To give you some perspective on why you should avoid generic branding, let’s look at four industries and the types of generic logos we often see in those industries.
Real estate generic logos
Many logos in the real estate industry show a house or some buildings with the company name underneath it.
It’s like putting the picture of a shoe on the logo of a shoe company!
The colors are usually in serious tones: reds, grays, and dull blues.
The logos are literal but people already understand that a real estate company will deal with the buying and selling of houses. When people choose a real estate agency, they assume that!
What they don’t know is what makes a real estate company different, whether that is a personal touch or high-quality agents. Real estate companies that use generic elements in their logos completely miss the opportunity to stand out.
You’ve probably seen many variations of the logos above, with different companies’ names and some stylization.
If your logo has those elements, there are probably thousands of other businesses with similar logos. But you are also unlikely to recall any of those companies!
When you look at generic house after house, you don’t learn what the company is trying to communicate.
Finance generic logos
While at first glance each logo may look slightly different, most logos in the finance/consulting services industry look similar.
They focus heavily on the company name, often using a serif font in an attempt to show seriousness and trust.
While there is some variation in font size, the words are usually stacked and bolded to show emphasis.
The symbols don’t add much- they are mostly buildings and graphic lines.
Overall, many logos in this industry end up conveying exactly what people already think: boring, serious, money-focused companies.
While the seriousness and focus part of the message is usually intentional, a boring logo lends itself to customers not necessarily caring or knowing which company they prefer.
The companies all blend together and the first impression is weak.
Smarter financial companies focus their logos around characters or rounder, friendlier fonts (an overall trend in logo design).
Many financial companies are taking the opportunity to simplify their logos, including shorter versions of their names or relying more on a symbol to make their brands more memorable.
In an industry that screams complication and confusion, simple logos can go a long way.
This Brazilian credit card company proves that even financial companies can have simple, memorable logos:
Medical generic logos
Another industry that suffers from generic logos is the medical industry.
From insurance companies to hospitals to private practices and holistic treatment centers, medically-focused companies often end up reusing the same symbols, fonts, and colors.
Blues, reds, and greens are common colors in the medical industry.
They often mirror colors that are serious and focused on the human body.
But yet again, these colors and font choices seem extremely serious.
People already understand that a doctor’s office or insurance company will be focused and professional. When most people are trying to choose a medical provider, they look at the extra steps they take when they provide services, their customer service, kindness, and ability to be calm.
Much like the color and font schemes, the traditional symbols don’t help.
When every logo in the industry is a variation of one design, it makes it hard to remember which company is which and makes branding look like an afterthought.
Technology generic logos
Even the most innovative industry struggles when it comes to logo design.
Many technology companies struggle to break out of the circular, swooshy glyph and name combination- much like many companies in the finance/consulting industry.
Not only are many tech companies’ symbols almost identical, but the colors tend to trend towards greens and blues in an attempt to look progressive, serious, and scientific.
But even more shocking is the lack of variety in font choices. Almost every font is dramatically spaced out. Many of the company names are in all caps, and the fonts are traditional with little creativity.
The stack of the symbols and fonts is formulaic too, making the companies seem inaccessible and unimaginative.
Smart startups have become more creative when it comes to logo design. They opting for friendlier, more creative logos as they try to communicate the innovation behind their company- not just their ability to leverage technology well.
By using different fonts and playing with different images, innovative technology companies are able to present themselves as interesting and engaging with all types of consumers. We love Github’s logo as an example of playfulness and innovation:
2. Not delivering your brand consistently
If there’s one word that might encapsulate the habits of successful brands, it is consistency.
Behind any identity, from Coca-Cola’s huge presence to smaller but equally memorable brands like Dollar Shave Club, is a clear and consistent delivery.
The critical part is that this can’t just be online, or in print: it needs to be evenly applied across anywhere your company interacts with your customers.
It can be challenging to communicate your brand when you’re limited to a single large header image, but this is a perfect example of why good branding is more than just visual.
You have to adapt to the constraints of each network and find a way to represent your brand faithfully.
Companies like Coca-Cola understand that creating a compelling brand on social media means presenting themselves through visuals as well as voice.
3. Neglecting every branding opportunity
Most companies have the basics of good branding down: a distinct, audience-tested logo; a memorable tagline; a strong social media presence.
But there are still many places you can extend your brand.
When you give Powerpoint or Keynote presentations, how do the slides reflect your brand?
Many companies neglect to update their presentation templates or don’t create templates at all. You end up with is a hodgepodge of slide designs and presentation designs that can seem inconsistent at best, or unprofessional at worst.
Take the time to create company-wide presentation templates and make sure they are used consistently and kept up to date as your brand evolves.
Another small but meaningful place that companies often neglect is their employee’s email signatures. We’re not suggesting you use massive, rich-media email signatures with embedded images and fancy typography (because those are annoying).
Including a short, concise message (such as your tagline), however, is a great way to use a space that would normally be forgotten.
4. Cheating on your branding guidelines or style guide
It’s one thing to make sure the brand you create is uniquely yours, and cannot be misrepresented or misinterpreted by others.
It’s another thing to make sure your branding strategy is consistently applied internally as well.
Whether this happens intentionally (when an internal team takes matters into their own hands and deviates from the brand on purpose) or through carelessness or lax brand policing, the results are similar.
Many companies shoot themselves in the foot if employees do not follow established brand guidelines.
Build a brand or style guide to ensure that everyone responsible for putting your brand out to the public knows how to put your brand in the public sphere.
Keep guidelines as specific as possible, and keep them documented and accessible to all of your staff.
You worked hard to create your brand. Give your employees the tools they need so they don’t inadvertently go off-brand, and create internal checks so that you know your brand is applied correctly by all.
This is important in all your communications, even at events where you’ll publicly showcase your brand.
Ramon Ray, one of the country’s leading small business experts, explains:
How can you have brand consistency at an event? Start by hiring great people. If you need to create signs or marketing materials for the event, you certainly can go the DYI (do-it-yourself) route. But unless you’re a talented and experienced designer, you should focus on what you know best and hire the right people who can make your company and your brand look great.
5. Not evolving your brand
Just as consumer tastes and trends change over time, so should your brand.
Keep in mind, however, that your brand is not just expressed visually, as we established earlier.
Some companies (like Target, Nike, or BMW) have kept their logo consistent for decades but also keep their brands in step with the times.
For Target, this hasn’t meant solely a visual refresh (see below for how Target’s logo has changed over the years); it’s meant changes like updating the brands they carried, the layout of their stores, and the uniforms worn by staff.
Of course, we’re not talking about change for change’s sake.
A brand is a living document of not only what your company represents it also acts as a vital connection between your customers and your business. Listen to what your customers say on social media.
Don’t be afraid to involve them in the discussion. As your customers change, so should your brand.
6. If you rebrand, do it right
Rebranding can be a great way to refresh your brand by incorporating modern aesthetics into your existing company’s identity.
It’s important not to let your brand stagnate, and sometimes, a visual overhaul can help inspire consumer loyalty in existing and new markets.
However, if you introduce these changes poorly, you risk isolating your potential customer base and offending your existing one. When making changes to an established brand identity, you need to be certain any changes made have benefits that significantly outweigh the risks of potentially losing business.
If you decide to make changes, clearly educate people about the changes you’re making. According to Matthew Kinsman, CEO at BaseCreate,
Customers who are already loyal to the brand deserve to be informed about the upcoming changes. It is essential to assure current customers that the new brand is a positive transformation and will not affect the service and commitment that the business has demonstrated thus far.
When introducing your rebrand, make sure that your business’ blog, email blasts, and social media all act as helpful, informative communications for your customers.
Make sure you are conveying your rebranding efforts clearly so that your customers don’t end up confused or otherwise estranged from the brand they know.
Make sure your audience is informed to prevent your rebranding efforts from causing frustration.
Even major brands make mistakes when rebranding. In the following video, we look at four rebranding failures so that you can gracefully avoid these rebranding pitfalls.
A strong brand identity can mean the difference between your company succeeding beyond your wildest dreams, or failing miserably.
The good news is that whether you succeed or fail is in your hands.
Are you ready to get started?
Interested in other types of businesses or how-to guides? Here are our comprehensive guides:How to Start a Business: The Complete Step-by-Step Guide to Starting a Business in 2020 How to Start a Successful Consulting Business in 2020: The Complete 10 Step Guide How to Start a Real Estate Business in 2020: The Complete 11 Step Guide How to Start an eCommerce Business: A Step-by-Step Guide To Take Your Business Online (2020) The Complete 6-Step Guide to Starting a Cleaning Business in 2020 6 Businesses You Can Start For Less Than $1,000 Marketing Psychology: What You Must Know To Supercharge Your Marketing What is a DBA and Hot to File One For Your Business How to Start a Successful Clothing Brand or Clothing Line From Scratch in 2020: The Definitive Guide How to Start a Brewery Business in 2020: The Complete 9 Step Guide How to Start a Medial Marijuana Dispensary Business in 2020 How to Start an Etsy Shop: Your Comprehensive, No-Stress Guide to Starting an Etsy Shop in 2020 How to Start a Successful Photography Business in 2020: The Complete 10 Step Guide How to Start a Business in Texas: The Complete Step-by-Step Guide (Updated for 2020) What is Brand Identity and How To Create a Unique and Memorable One in 2020 The Definitive Guide to Creating a Compelling Visual Brand for Your Restaurant in 2020 Facebook Messenger Chatbot Marketing: The Definitive Guide (Updated for 2020)
We regularly update this complete brand identity guide. It was last updated on June 9, 2020.
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