What is crowdspring?

Question 1

Answer

crowdspring is a global platform where 220,000+ experienced designers and namers help businesses, entrepreneurs, agencies, and nonprofits with everything from custom logo design, to web design, to graphic design, product packaging, and even unique business names. We have 33 custom design and naming categories and flexible pricing (typically 10X to 50x lower than alternatives) that is perfect for businesses of any size.

Question 2

How much does it cost?

Answer

Most custom design and naming projects start at $299. You pick your own package and all packages include the award to the winner, crowdspring’s fee, a custom legal contract giving you full rights to the work you’re buying, free focus groups, our award-winning customer support, tools and platform.

You can select packages and features based on what you need and your budget. You will always know up front exactly what you’ll pay, with no hidden costs and no surprises.

Question 3

Will you own the winning work?

Answer

Absolutely! Every project on crowdspring is protected by a custom legal contract giving you full rights to the work you’re buying. If you have multiple awards, you’ll have separate contracts for each. You can use the winning design (or name) any way you like. You can change it or alter it in any way – it’s yours.

The non-winning work remains the property of the person who created that work. This means you may not use those other entries (or any portions of them) in any way. But we give you an easy way to add awards and make offers in your projects when you find more than one design (or name) you love.

Question 4

How does CS qualify designers?

Answer

Crowdspring has one of the most trusted and respected creative communities in the world. It’s one reason why many of the world’s best brands and agencies, plus tens of thousands of entrepreneurs and small businesses from 100+ countries trust crowdspring for custom design and business names.

To ensure that clients receive professional quality designs and names, we have to be sure that work on crowdspring conforms to our quality standards. Crowdspring verifies identity and curates work quality for every creative who wants to work on crowdspring - in every project sub-category. We do this to guarantee the trustworthiness and talent of our community.

In addition to our initial reviews when we first approve a creative to work on crowdspring, our team regularly reviews work submitted to projects and creative portfolios to ensure that the work continues to meet our quality standards. And, we have an innovative and industry leading reputation system for every designer and namer that measures the quality of their work using a proprietary algorithm.

Question 5

Can you ask designers to make changes?

Answer

Absolutely! In fact, this is a key factor for success. Once the designs start rolling in, let the designers know what you think about their designs. We give you powerful feedback tools and you can score and give individual feedback. You can also update your brief if you want to address all participants in your project. They are happy to make changes and iterate on their designs.

When you score each entry (1 to 5 stars), your score and comments are private. Only you and the individual designer will see the star rating and comments on their design. Updates to your brief are public for all participants in the project.

Question 6

Do you offer a 100% guarantee?

Answer

Yes! Our crowdsourced design projects are protected by our 100% money-back guarantee. If you’re not satisfied with the results of your Silver, Gold, or Platinum package design project, simply reach out to our support team and let us know within 30 days of the end of your project. We’ll return all of your money - the project award, our fees - the whole shebang.

Naming and tagline projects on crowdspring are protected by our 100 Name/Tagline Guarantee. There’s no risk - you can request a full refund if you receive fewer than 100 entries and don’t have one you love. Just contact our support team within 30 days of the end of your project. If you haven’t received 100 names and ask us to honor the guarantee, we’ll return all of your money - our fees, the project award, every penny!

You can also opt out - and here’s why many clients do so. Clients opt to waive their right to a refund by Assuring their project. By choosing to assure a client promises that they are committed to their project and will award a creative no matter what. Assuring is absolutely free. It motivates more creatives to participate and results in more and often, better quality designs and names. And, it’s always the client9s choice. You can Assure your project when you post it, or at any time after you post it.

Question 7

How long will you have to pick the winner?

Answer

You have seven days to select your favorite after the project closes. Sometimes, you might need an extra few days. Just let us know when that happens.

Before making the final decision, you may want to run a free focus group. All design packages include unlimited focus groups.

A focus group (also called a "poll") allows you to invite friends, customers, colleagues and anyone else to vote and comment on their favorite designs (you can assign weighted votes or let each vote count equally). Anyone is eligible to vote as long as they have the special voting URL we’ll provide to you (they will not need to register an account). Your focus group can be public or private - you choose! You fully control whom you invite to each focus group and what designs are included in each focus group.

Question 8

What happens after you pick the winner?

Answer

When you pick the winner, you’ll have a private area to complete the project with the designer you chose. If you have more than one award, you’ll have a separate wrap-up with each designer. Each of you will sign the legal contract for the project (giving you full rights to the winning design.

You can continue to iterate and request changes in wrap-up to make sure the design is just right. Once you approve the proof files, the designer will create and send final files for your approval. Once you approve the final files, you own full rights to the work.

Question 9

What files will you get?

Answer

For each project category, we’ll recommend required file types and will ask the winning designer to provide you with appropriate final files that can be edited. You can always request specific formats you require.

Building Customer Relationships That Win Business