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Business Info

What does your company do?

My organization is the IT Customer service department within a large global manufacturing company. We provide 24 x 7 Information Technology service and support to thousands of internal customers around the world.

Do you require that a .COM or other URL be available for the new name?

No I do not

Target Audience

What is your industry?

Information Technology (within a manufacturing company)

Describe your customers

Employees of a large manufacturing company (Office professionals, plant supervisors, on the road sales representatives); Anyone who uses a computer or a phone within the corporation.

What 3 things do you want your company name to communicate to your customers?

Absolute Customer Commitment
Operational Excellence (24x7)
Global Business Partnership

List the names of your top three competitors

PCHelps
Geek Squad

Style and Concept

What character, tenor, or spirit do you wish to convey?

Committed / Business-like but engaging and easy to remember

Are there any words or phrases you especially like or hate?

Help desk = helpless desk

Do you have other info you want to share?

This is not exactly a company naming project. It's a web portal / project / team naming project. We are implementing new software for tracking customers requests for IT help. We need to direct customers to the "........" system to enter a ticket. We are naming the system / place they go to log information. For example, today our ticket tool is called Heat. So we put in a ticket in 'Heat'. We need to rename that with something global and in synergies with our guiding principles. See attached file.

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