LET ME TELL YOU ABOUT US:
TOA Technologies is the leader in customer appointment management solutions, on-demand software that eliminates that annoying wait for technicians or delivery drivers to show up at your home, and makes that time of arrival (TOA) more transparent.
The Five Pillars of CAMTM
TOA has developed the only next-generation mobile workforce management solution to solicit customer input at every stage of the service experience -- from pre-appointment planning to post-appointment satisfaction. We use quality of service surveys to track customer preferences and then incorporate ongoing customer and field technician input to honor those preferences and build stronger relationships between service providers and the customer.
Our solution measures the time it takes to complete every field activity, mapping that data against real-time input from both field workers and customers, to precisely predict the timing of a customer appointment and narrow the wait window to 60 minutes. We're leading the pack in real-time analytics, a critical area of focus for the industry, according to Gartner Group.
TOA is the first company to offer a mobile workforce management solution designed with the future in mind. Unlike first-generation solutions utilizing proprietary devices and dedicated hardware and software, our CAM applications are browser-based, Software-as-a-Service systems. The SaaS platform eliminates up-front, high-cap expenditures, requires no dedicated IT support or ongoing maintenance, and provides the scalability and flexibility all growing businesses need.
Continuous communication is vital in our fast-paced, ever-changing lives. To keep the customer informed on the status of their appointment, CAM provides multiple, interactive and automated channels for customers to receive continuous real-time information, including updates, delays and last minute changes. Customers can painlessly confirm, reschedule or cancel appointments, as well as provide valuable feedback through fully integrated, flexible and configurable automated post-appointment surveys.
Always On Demand:
Operational focused businesses are conducted at high speeds. We believe a superior customer appointment experience means managing the mobile workforce with a real-time, on demand approach that instantly and effectively responds to customer needs. CAMTM gives operations and customer care managers, dispatchers, customer service representatives and customers the real-time, actionable knowledge they need to ensure complete satisfaction.
HERE IS WHAT WE NEED:
We need a new logo that reflects our customer-focused approach to workforce management. It needs to be dynamic, contemporary, and progressive, perhaps a little fun, that embodies our company's focus on customer experience.
OUR TARGET AUDIENCE IS:
We'd like customers to think we are a solid, innovative company with an approach to the market that is new. We want our logo to stand out from our competitors, without looking amateurish or weird.
WE LIKE THESE DESIGNS:
Apple's logo, the Guggenheim museum, the Nuance logo (www.nuance.com)
WE ABSOLUTELY MUST HAVE (or we don't want to see) THIS IN OUR DESIGN:
Colors - Green and blue. Must be able to work projected large on a screen as well as small on a piece of collateral.
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