If a client is asking for work outside of the allowed scope of a project, please contact us right away.
It is possible that the client is unaware of the scope requirements. Our team is happy to step in and let them know.
Clients who need additional work beyond the scope guidelines have several options:
1) Increase the award amount
2) Add a second (or third) award or...
3) Negotiate with their awarded creative for additional work.
The bottom line is, that the creatives must be compensated for their additional work. It’s only fair.
Of course, every project is unique and some categories are more complex than others, so if you have any questions about the appropriate amount of work requested in a client’s project, just ask our friendly customer service team.