What if you don't like any of the entries to your project?

We want you to be thrilled with your project and, are confident you will be! In Naming projects, we guarantee you will receive at least 100 names to choose from. If you choose to assure your project, this means you waive your right to request a refund. EXPRESS logo projects are always Buyer Assured and are nonrefundable. In all other projects, if you don’t find an entry you like, we'll refund the entire cost of your project. Simply send us a written message within 30 days of your project closing and we'll get right on it! Promise.

We offer this guarantee because we know you'll find an entry (typically multiple entries) that you'll be thrilled with, but in the end, it comes down to two simple rules: first of all, the creatives generally give you exactly what you ask for (after all, they're trying to win your award); if you take the time to write a good, clear creative brief, it will be obvious exactly what you're looking for - and they'll give it to you. And second, you'll get out of the process exactly what you put in. If you take the time to give comments and feedback on your entries, we've found that you'll have 5 TIMES as many creatives work on your project! No kidding. Most entries come in the last days of the project, so be sure to hang in there until the end.

Last updated: 5-Jan-17 10:48 p.m. GMT


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