What happens when crowdSPRING honors its guarantee to a Buyer?

Unfortunately, sometimes a buyer in a project just doesn't get the result they are looking for and we have to honor our guarantee and issue a refund. It could be because of a low award, a lack of feedback from the Buyer or it could have simply been an unpopular project with Creatives.

Either way, rest assured that we do everything we can to minimize the number of projects that go unawarded. We know that you've invested your time and effort on these projects and it's frustrating to see them go away.

Finally, you have our word that we speak to Buyers personally and try to find a different solution but, at the end of the day, we have to refund it if that's their choice. Keep in mind that all the entries you've submitted to that project are yours

When we issue a refund, we refund the entire award and all fees that were charged to the Buyer.

Last updated: 17-Dec-15 10:09 p.m. GMT

Tags: award, crowdspring award, guarantee, kill fee

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