Why is my payment being held?

You may notice that in the top section of your mySPRING Payment tab under the label "Payments on hold" a project or projects are being held and are not available for payment. Payments can be marked as 'Held' for two reasons; first, if it is your first win or if you are a newly registered creative, we may hold your project payment for 30-60 days after completion of the project wrapup. If you win additional projects during this period (we call it "Payment Quarantine") those payments will also be held until the same date that the first payment becomes available.

The second reason a payment may be held is if we are investigating a user or project for fraud or another violations of our User Agreement or Standards of Conduct. In these cases we will contact you to let you know that the project is under investigation and your payment is being held.

PLEASE NOTE: crowdSPRING is based in the United States, so payments will not be sent on these major US Holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving weekend, and Christmas Day. The payments will be sent out on the next scheduled payment day.


Related FAQs:
A Guide to Payments for Creatives
How and when do you get paid for a project you've won?
I won a project and got the payment confirmation email, but have not been paid yet. What gives?
How long will it take to be paid after you're selected as the winning Creative?
What information will I need to provide to receive payment via a bank wire?

Last updated: 1-Nov-16 8:34 p.m. GMT

Tags: holiday, payment held, quarantine

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