How does the crowdSPRING guarantee work?

We want you to be thrilled with your project and, are confident you will be! In Naming projects, we guarantee you will receive at least 100 names to choose from. EXPRESS logo projects are always Buyer Assured and are nonrefundable. In all other categories of service, if you don’t find an entry you like, we'll refund the entire cost of your project. Simply send us a message within 30 days of your project closing and we'll get right on it! Promise. (Note: 1-to-1 projects do not come with a guarantee - these special projects are the equivalent of hiring a Creative directly.)

We offer this guarantee because we know you'll find an entry (typically multiple entries) that you'll be thrilled with, but in the end, it comes down to two simple rules: first of all, the creatives generally give you exactly what you ask for (after all, they're trying to win your award); if you take the time to write a good, clear creative brief, it will be obvious exactly what you're looking for - and they'll give it to you. And second, you'll get out of the process exactly what you put in. If you take the time to give comments and feedback on your entries, we've found that you'll have 5 TIMES as many creatives work on your project! No kidding.

Last updated: 19-Nov-15 11 p.m. GMT

Tags: guarantee, refund

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