Once you have been awarded, you will work with your client to complete the project wrap-up. This should be completed within 14 days. Sometimes, it might take a little longer - please be patient.
After the client approves your final files (or the name in a naming project), your payment will become available for payout whenever you are ready.
We process payments on business days only (every Monday, Wednesday, and Friday). Please remember that our team is in Chicago and we work on Chicago time (typically, GMT-6 or GMT-5, depending on the season). We typically send payments late in the day, Chicago time, and payments can take up to 10 business days to reach your account after you schedule the payment.
Please be aware that if this is your first win, or if you are a newly registered creative, your payment will be held for 30 days. After the 30 days have passed, you can schedule your payments as usual.
Although we don't generally inform you in advance of the specific date for which your payment is scheduled, we may do that from time to time. If we tell you that your payment request is scheduled for a certain date, please do not write to us that day to ask about your payment. Doing so makes it difficult for us to process everyone's payments and creates unnecessary work for our team. If you need to contact us because there was an issue with the payment request, please do it the day after your payment is due.
Other Useful Payment Info
In your Account page, there is a tab labeled "Payments". This is where you can request award payments, and view past award payments and pending award payments. Your Paypal or Payoneer account information lives here as well.
You can schedule your payments from the Payments tab as they become available. If you've won an award, but the payment is not yet available to be scheduled, you'll see it listed under "Pending Awards" with the date when it will become available.
You can be paid via Paypal or Payoneer. There is never a charge to creatives for payments made to your PayPal account. If you do not have a PayPal account, we recommend that you register an account right now.
For creatives who reside in a country where PayPal payments are not available, you can choose to be paid via Payoneer. There may be charges applied to your payments via Payoneer. Check with your Payoneer account to learn more.
PLEASE NOTE: crowdspring is based in the United States, so payments will not be sent on these major US Holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving weekend, and Christmas Day. The payments will be sent out on the next scheduled payment day.