{"id":40654,"date":"2022-06-02T14:11:06","date_gmt":"2022-06-02T19:11:06","guid":{"rendered":"https:\/\/www.crowdspring.com\/blog\/?p=40654"},"modified":"2026-01-20T14:25:53","modified_gmt":"2026-01-20T20:25:53","slug":"brand-pillars","status":"publish","type":"post","link":"https:\/\/www.crowdspring.com\/blog\/brand-pillars\/","title":{"rendered":"Brand Pillars: What They Are, Why They Matter, and How To Create Them"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-40655\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2022\/06\/02131101\/pexels-fauxels-3184285.jpg\" alt=\"business team meeting at a conference table\" width=\"700\" height=\"467\" srcset=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2022\/06\/02131101\/pexels-fauxels-3184285.jpg 700w, https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2022\/06\/02131101\/pexels-fauxels-3184285-300x200.jpg 300w, https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2022\/06\/02131101\/pexels-fauxels-3184285-400x267.jpg 400w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<p>You must understand your <strong>brand pillars<\/strong> to develop a strong brand messaging strategy.<\/p>\n<div class=\"featured-snippet\"><h2 class=\"title\">What are brand pillars?<\/h2><div class=\"snippet-content\"><\/p>\n<p>Brand pillars are the foundation on which your brand is built. They combine personality and values that define and differentiate your brand from competitors. The main brand pillars are purpose, positioning, personality, perception, and promotion.<\/p>\n<p><\/div><img decoding=\"async\" class=\"image\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2020\/03\/27125439\/cs-200px.png\" \/><\/div>\n<p>Over the past fifteen years, our team has helped thousands of entrepreneurs and small businesses build and grow their brands. We&#8217;ve keynoted numerous conferences and webinars on building brand pillars and frequently write and talk about branding strategies on our blog and at conferences. This guide shares the actionable insights, tips, best practices, and expertise we\u2019ve developed after helping over one hundred thousand brands.<\/p>\n<p>In this definitive guide to brand pillars, we\u2019ll share everything you need to know about them and how they can help you\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/small-business-and-startups-trust-and-loyalty\/\" target=\"_blank\" rel=\"noopener\">build trust with your target audience<\/a>\u00a0and craft a solid and effective\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/brand-strategy\/\" target=\"_blank\" rel=\"noopener\">brand strategy<\/a>.<\/p>\n<div class=\"featured-snippet\"><h2 class=\"title\">Definitive Guide to Brand Pillars<\/h2><div class=\"snippet-content\"><\/p>\n<ol>\n<li><a href=\"#purpose\"><strong>Brand purpose<\/strong><\/a><\/li>\n<li><a href=\"#positioning\"><strong>Brand positioning<\/strong><\/a><\/li>\n<li><a href=\"#personality\"><strong>Brand personality<\/strong><\/a><\/li>\n<li><a href=\"#perception\"><strong>Brand perception<\/strong><\/a><\/li>\n<li><a href=\"#promotion\"><strong>Brand promotion<\/strong><\/a><\/li>\n<li><a href=\"#how\"><strong>How to create brand pillars for your brand<\/strong><\/a><\/li>\n<\/ol>\n<p><\/div><img decoding=\"async\" class=\"image\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2020\/03\/27125439\/cs-200px.png\" \/><\/div>\n<p>Brand pillars are essential because people love a good story. <a href=\"https:\/\/www.brainfacts.org\/neuroscience-in-society\/the-arts-and-the-brain\/2021\/why-the-brain-loves-stories-030421\" target=\"_blank\" rel=\"noopener\">Storytelling<\/a>\u00a0is imprinted in our <a href=\"https:\/\/www.crowdspring.com\/blog\/behavioral-segmentation\/\" target=\"_blank\" rel=\"noopener\">behaviors as individuals<\/a> and how we interact in society.<\/p>\n<p><a href=\"https:\/\/www.crowdspring.com\/blog\/content-marketing-storytelling\/\" target=\"_blank\" rel=\"noopener\">Storytelling is a powerful tool<\/a>\u00a0to <a href=\"https:\/\/www.crowdspring.com\/blog\/marketing-plan\/\" target=\"_blank\" rel=\"noopener\">connect and engage in marketing<\/a>.<\/p>\n<p>But whether you are <a href=\"https:\/\/www.crowdspring.com\/blog\/starting-a-business\/\/\" target=\"_blank\" rel=\"noopener\">building a start-up<\/a>\u00a0or growing an established business,\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/brand-story\/\" target=\"_blank\" rel=\"noopener\"><strong>how you tell your brand story matters<\/strong><\/a>.\u00a0A strong\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/brand-strategy\/\" target=\"_blank\" rel=\"noopener\">brand messaging strategy<\/a>\u00a0helps build your reputation, attract prospective audiences, and help your existing customers feel connected to you.<\/p>\n<p>You can create a strong brand messaging strategy through five brand pillars.<\/p>\n<h2>The five brand pillars<\/h2>\n<p>There are five core brand pillars:\u00a0 purpose, position, personality, perception, and promotion. Let\u2019s look at each brand pillar in detail.<span id=\"purpose\"><\/span><\/p>\n<h3>1. Purpose<\/h3>\n<p>The purpose pillar takes your strategy right back to your brand&#8217;s core. Think of the <a href=\"https:\/\/www.crowdspring.com\/blog\/mission-statement\/\" target=\"_blank\" rel=\"noopener\">mission and the vision that brought the company into being<\/a>.<\/p>\n<p>Why does your brand exist? Why do you get up every day to put in the work? Include what motivates you and how you use that motivation in the service of your customers.<\/p>\n<p>Your company\u2019s purpose is vital because it helps define company culture, attract employees who align with your mission and find the right target audience that connects with your values.<\/p>\n<p>Purpose can be shared in several ways.<\/p>\n<p>You can begin with the founders&#8217; story &#8211; was your company an underdog, a young start-up, or did you start your business in a mid-career pivot?<\/p>\n<p>Share the circumstances around the launch of your brand. Or, if you\u2019re already an existing brand, you can share how your original mission has evolved and developed over time.<\/p>\n<p>You can use your website\u2019s \u201cimpact\u201d or \u201cmission\u201d page to outline your company\u2019s purpose. And you can likewise highlight your history and values in social media posts.<\/p>\n<p>Remember, transparency and\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/brand-authenticity\/\" target=\"_blank\" rel=\"noopener\">brand authenticity<\/a> are essential in defining your purpose. Whatever you declare must ring true to your founder or business owner&#8217;s values.<\/p>\n<p><strong>Questions to ask:<\/strong><\/p>\n<ul>\n<li>Why does your business exist?<\/li>\n<li>What do you want to accomplish?<\/li>\n<li>\u200b\u200bWhat drives your brand?<\/li>\n<li>What problem\/s does it solve?<\/li>\n<li>What value are you offering to your customers, employees, and community?<\/li>\n<li>What do you want your legacy to be?<\/li>\n<li>What are you most proud of as an organization?<\/li>\n<\/ul>\n<p><span id=\"positioning\"><\/span><br \/>\n<div class=\"subscription-hero-snippet image-on-left\" style=\"background: #161C4A\"><div class=\"title centered\">Want a free brand review?<\/div><div class=\"main-content\"><div class=\"image-wrapper\"><img decoding=\"async\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2022\/07\/09131004\/brand-identity-grader-blog-cta-hero.png\" alt=\"brand identity grader hero\"\/><\/div><div class=\"form-wrapper\"><div class=\"subtitle\">Answer 5 short questions and we will send a custom report with actionable insights and specific actions you can take to build a stronger brand.<\/div><div>\n<script>\nfunction submitForm_drip_form(oFormElement) {\n  var xhr = new XMLHttpRequest();\n  xhr.onload = function() { \n    if (xhr.status == 200 || xhr.status == 202) {\n      var formEl = document.getElementById(\"drip_form\");\n      var doneEl = document.getElementById(\"done_drip_form\");\n      formEl.style = \"display: none\";\n      doneEl.style = \"display: block\";\n    } else {\n      alert(xhr.responseText);\n    }\n  }\n  var formData = new FormData(oFormElement);\n  grecaptcha.execute(\"6LcyQTUpAAAAAC5ZPtCYQzRWKR732_LmqInv9YSK\", { action: \"external_bumblebee_lead\" }).then((token) => {\n    formData.set(\"recaptcha_token\", token);\n    xhr.open(oFormElement.method, oFormElement.action, true);\n    xhr.setRequestHeader(\"x-frontendurl\", window.location.href);\n    xhr.send(formData);\n  });\n\n  return false;\n  }\n<\/script>\n<div id=\"done_drip_form\" class=\"done\">\n      <div class=\"success-title\">\n        <i class=\"fa fa-check-circle\"><\/i><br\/> We just emailed the info to you.\n      <\/div><\/div><form id=\"drip_form\" action=\"https:\/\/www.crowdspring.com\/api\/v1\/bb\/external_leads\/\" method=\"post\" onsubmit=\"return submitForm_drip_form(this);\">\n      <div class=\"form-group\">\n        <input type=\"email\" name=\"email\" class=\"form-control\" id=\"mce-EMAIL\" required=\"true\"\/>\n        <label html_for=\"mce-EMAIL\" class=\"form-label\">Email Address<\/label>\n      <\/div> \n      <div style=\"position: absolute; left: -5000px\" aria-hidden=\"true\">\n\t<input type=\"text\" value=\"brand-identity-grader-landing-page\" tabindex=\"-1\" name=\"tags\" readonly=\"true\"\/>\n        <input type=\"text\" value=\"true\" tabindex=\"-1\" name=\"add_country_tier_suffix\" readonly=\"true\"\/>\n      <\/div><input type=\"submit\" value=\"I want a stronger brand!\" class=\"btn btn-primary\" \/><p class=\"notice\"> <\/form><\/div><\/div><\/div><\/div><\/p>\n<h3>2. Positioning<\/h3>\n<p><a href=\"https:\/\/www.crowdspring.com\/blog\/brand-positioning\/\" target=\"_blank\" rel=\"noopener\">Positioning<\/a> is how you\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/differentiate-your-brand\/\" target=\"_blank\" rel=\"noopener\">differentiate from competitors<\/a> and where your brand stands.<\/p>\n<p>When brainstorming positioning,\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/target-audience\/\" target=\"_blank\" rel=\"noopener\">identify your target audience<\/a>\u00a0and how your ideal audience differs from your current audience and competitors.<\/p>\n<p>If you operate <a href=\"https:\/\/www.crowdspring.com\/blog\/brand-architecture\/\" target=\"_blank\" rel=\"noopener\">multiple sub-brands<\/a>, consider how each is positioned in the marketplace.<\/p>\n<p>Your brand resides in a very distinct place in the minds of <a href=\"https:\/\/www.crowdspring.com\/blog\/brand-experience\/\" target=\"_blank\" rel=\"noopener\">those who experience it<\/a>, including your customers, investors, and employees.<\/p>\n<p>Positioning helps you describe your <a href=\"https:\/\/www.crowdspring.com\/blog\/unique-value-proposition\/\" target=\"_blank\" rel=\"noopener\">unique value proposition<\/a> in a way that gets people to always choose you.<\/p>\n<p>Is your brand a leading expert in your industry? Is your product the best in your field?<\/p>\n<p>For example, <a href=\"https:\/\/www.crowdspring.com\/blog\/nike-logo\/\" target=\"_blank\" rel=\"noopener\">Nike<\/a> is an industry leader in the sportswear industry. The brand is seen as a fitness, sports, and athletics authority. This positioning didn\u2019t happen by chance. Nike crafted stories to create this perspective in the minds of consumers.<\/p>\n<p>Amazon is a leader in online shopping and fast delivery. They dominate the online consumer marketplace by positioning themselves as providing the\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/customer-experience\/\" target=\"_blank\" rel=\"noopener\">best customer experience<\/a>\u00a0with their customized shopping experience, low pricing, and Amazon Prime shipping.<\/p>\n<p>When crafting your positioning,\u00a0 you must understand where your brand currently stands and how your brand must grow or evolve to reach your desired positioning.<\/p>\n<p><strong>Questions to ask:<\/strong><\/p>\n<ul>\n<li>Who is our target audience?<\/li>\n<li>What do your ideal consumers want?<\/li>\n<li>What are the strengths and limitations of your brand?<\/li>\n<li>What niche is your brand competing in?<\/li>\n<li>What is the marketplace like?<\/li>\n<li>Where are you in that marketplace compared to your competitors?<\/li>\n<li>How are competitors positioning their brands?<\/li>\n<li>How are we different from the competition?<\/li>\n<li>What is your long-term goal?<\/li>\n<\/ul>\n<h3>3. Personality<\/h3>\n<p>The personality or\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/category\/brand-identity\/\" target=\"_blank\" rel=\"noopener\">identity<\/a>\u00a0pillar refers to your brand&#8217;s human characteristics, behaviors, emotions, and intellectual features.<\/p>\n<p>You must define what qualities make your brand unique and identifiable to your customers.<\/p>\n<p>That can cover everything in your visual identity &#8211; <a href=\"https:\/\/www.crowdspring.com\/naming-a-business-or-product\/\" target=\"_blank\" rel=\"noopener\">business name<\/a>, <a href=\"https:\/\/www.crowdspring.com\/logo-design\/\" target=\"_blank\" rel=\"noopener\">company logo<\/a>, aesthetics, fonts, <a href=\"https:\/\/www.crowdspring.com\/blog\/color-theory\/\" target=\"_blank\" rel=\"noopener\">color palette<\/a>, and more- to the more nuanced brand persona, including your tone, voice, or archetype.<\/p>\n<p>It is essential to understand that the personality pillar is your\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/first-impression\/\" target=\"_blank\" rel=\"noopener\">brand\u2019s first impression<\/a>.<\/p>\n<p>Will your brand\u2019s personality help create an immediate connection and familiarity with customers and prospects? Is your brand\u2019s personality memorable and relatable?<\/p>\n<p>Can people recognize your brand colors, tone of voice, and anything else your brand publishes before they see your brand name?<\/p>\n<p>Establishing a brand personality earlier is vital because it can be your foundation for a strong and recognizable brand persona.<\/p>\n<p>A strong\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/brand-identity-questions\/\" target=\"_blank\" rel=\"noopener\">brand persona<\/a> will be understood by consumers who haven\u2019t bought your product or haven\u2019t heard of your company.<\/p>\n<p>Moreover, a recognizable brand also leads to brand loyalty and being top-of-mind when people need your product or service. Think McDonald\u2019s golden arches &#8211;\u00a0<a href=\"https:\/\/www.researchgate.net\/publication\/48927340_Children's_Brand_Symbolism_Understanding_Links_to_Theory_of_Mind_and_Executive_Functioning\" target=\"_blank\" rel=\"noopener\">they\u2019re so recognizable\u00a0<\/a>that even toddlers can identify the global fast-food giant.<\/p>\n<p>Most importantly, brand personality is essential because people are\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/emotional-branding\/\" target=\"_blank\" rel=\"noopener\">emotional buyers<\/a>, and they like building connections with brands.<\/p>\n<p>And because people build emotional connections with people, not products, brand personality helps to humanize your brand.<\/p>\n<p>Personality makes your product more than just an item on a shelf.<\/p>\n<p><strong>Questions to ask:<\/strong><\/p>\n<ul>\n<li>What is your point of view?<\/li>\n<li>What is your brand archetype?<\/li>\n<li>What is the mood of the brand?<\/li>\n<li>What tone of voice do you use to communicate?<\/li>\n<li>What are the keywords you use when communicating?<\/li>\n<li>What visual elements (colors, fonts) do you use to represent your brand?<\/li>\n<li>What behaviors define your brand? Are you serious, irreverent, or whimsical?<\/li>\n<\/ul>\n<h3>4. Perception<\/h3>\n<p>Jeff Bezos once famously\u00a0<a href=\"https:\/\/www.entrepreneur.com\/article\/379920\" target=\"_blank\" rel=\"noopener\">quipped<\/a>, \u201cYour brand is what other people say about you when you\u2019re not in the room.\u201d<\/p>\n<p>That\u2019s how brand perception works.<\/p>\n<p>Most companies start by defining the characteristics they want to associate themselves (internal). Perception can be shaped through strategic and thoughtful <a href=\"https:\/\/www.crowdspring.com\/blog\/branding\/\" target=\"_blank\" rel=\"noopener\">branding<\/a>\u00a0and imagery, tone, advertising, and reputation management.<\/p>\n<p>But perception ultimately boils down to your target audience\u2019s interpretation of your company (external).<\/p>\n<p>Knowing what audiences think of you through\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/client-feedback\/\" target=\"_blank\" rel=\"noopener\">feedback<\/a>, customer reviews, and social listening are essential insights in helping identify your weak spots, improve on them, and respond to customer needs.<\/p>\n<p>But remember that your employees are part of your audience. Aligning your internal and external communications supports your company\u2019s integrity and brand perception.<\/p>\n<p>How would a company communicate its values to customers and prospects when its employees fail to embody those values?<\/p>\n<p>For example, if your company promotes an enjoyable work environment, you will attract employees who are loyal and happy to be working for you.<\/p>\n<p>And because they are happy in what they do, they will also bring a positive experience and perception to the customers with whom they interact.<\/p>\n<p><strong>Questions to ask:<\/strong><\/p>\n<ul>\n<li>How do your customers perceive your brand? How do they describe you?<\/li>\n<li>What do they\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/brand-equity\/\" target=\"_blank\" rel=\"noopener\">perceive your value<\/a>\u00a0to be?<\/li>\n<li>Is this how you want to be perceived?<\/li>\n<li>Where do the customer misperceptions stem from?<\/li>\n<li>How do you change their misperceptions of your brand?<\/li>\n<li>What do your customers think of your competitors?<\/li>\n<\/ul>\n<h3>5. Promotion<\/h3>\n<p>The promotion pillar focuses on the customer\u2019s journey and examines all the ways and tactics you introduce, entice, engage, and motivate customers to connect with your brand.<\/p>\n<p>More importantly, promotion helps customers and prospects choose your brand over competitors.<\/p>\n<p>Your communication channels, the customer experiences you provide (online and offline), the touchpoints in the customer journey, and your brand\u2019s visibility are essential to consider in your brand promotion pillar.<\/p>\n<p>The promotion pillar is not only about the where, when, and why. It\u2019s also about how often your target audience sees your brand.<\/p>\n<p>After all, a strong brand promotion strategy should be able to place your brand in the right place, at the right time, and in the proper context for your customers and prospects.<\/p>\n<p>Don\u2019t confuse promotion with a sales promotion (which uses discounts and giveaways to sell more products). Brand promotion is more about the brand\u2019s long-term goal, not a quick sale.<\/p>\n<p><strong>Questions to ask:<\/strong><\/p>\n<ul>\n<li>What is your current\u00a0<a href=\"https:\/\/www.crowdspring.com\/blog\/brand-awareness-strategies\/\" target=\"_blank\" rel=\"noopener\">brand awareness<\/a>?<\/li>\n<li>How are you currently promoting your brand?<\/li>\n<li>What are your communication channels?<\/li>\n<li>Where do your customers find you?<\/li>\n<li>When do your customers need you?<\/li>\n<li>What experiences do you provide to your customers?<\/li>\n<li>What makes your customer experience better than others?<\/li>\n<li>How are customers interacting with you online and offline?<\/li>\n<li>How do you handle bad experiences?<\/li>\n<\/ul>\n<h2>How to create brand pillars for your brand<\/h2>\n<p>Brand pillars are not built in a day. It takes careful thought, introspection, research, and strategic planning.<\/p>\n<p>However, you have enough to get started once you understand the basic thought process. Here are the best practices to help you craft your brand pillars.<\/p>\n<h3>Define and refine<\/h3>\n<p>One of the best places to start is inwards. Founders or business owners need to identify and articulate their company\u2019s values.<\/p>\n<p>When you can identify the motives that give your\u00a0<em>brand purpose<\/em>, you can then convey your core principles to your customers in a way that relates to them.<\/p>\n<p>You can gain more insight into the values you share with your target market through customer reviews, feedback surveys, and social listening to discover and learn about what your target market needs, wants, and cares about.<\/p>\n<p>This information will help you test and refine your brand purpose &#8211; if it resonates with the audience you are trying to reach.<\/p>\n<h3>Identify and understand<\/h3>\n<p>Next, track and observe how your target audience perceives your brand and how your target audience relates to your brand personality.<\/p>\n<p>You must gather and analyze data that presents your core audience&#8217;s demographic, interests, and purchasing patterns.<\/p>\n<p>Data is your best friend in this regard. Dive into your Google Analytics to discover this information.<\/p>\n<p>You can also use <a href=\"https:\/\/www.sprinklr.com\/blog\/social-media-monitoring-tools\/\" target=\"_blank\" rel=\"noopener\">social media monitoring tools<\/a> to observe how your brand is positioned against competitors.<\/p>\n<h3>Test and learn<\/h3>\n<p>Branding and marketing have become dynamic in the digital age. Even if you have crafted your brand pillars, your job isn\u2019t finished. Brand pillars must evolve as companies, industries, and customers change.<\/p>\n<p>Legendary brands such as Nike, Apple, or McDonald\u2019s don\u2019t dominate the market just through luck alone. They\u2019ve waded through multiple decades, social tides, and generational shifts because they\u2019ve mastered adapting to change.<\/p>\n<h2>Conclusion<\/h2>\n<p>Brand pillars are the heart and soul of any business. Coming up with a great product or service can only take you so far.<\/p>\n<p>Ultimately, your brand&#8217;s message, integrity, personality, and narrative will determine whether you can build a successful and sustainable business.<\/p>\n<p><a href=\"https:\/\/www.crowdspring.com\/how-it-works\/?utm_source=csblog&utm_medium=design&utm_campaign=cta\" target=\"_blank\"><img decoding=\"async\" class=\"alignnone size-full wp-image-35262\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2022\/05\/06164945\/small-business-blog-master-cta.png\" alt=\"\" width=\"700\" height=\"466\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How you tell your brand story matters. Learn how to create brand pillars to differentiate your company from competitors and showcase your brand better.<\/p>\n","protected":false},"author":25543,"featured_media":40655,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3157],"tags":[3160,2349,2635,3159,1399,678],"class_list":["post-40654","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-growing-a-business","tag-marketing-strategy","tag-small-business-marketing","tag-starting-a-business","tag-startup-marketing","tag-startups"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Brand Pillars: What They Are, Why They Matter, and How To Create Them - crowdspring Blog<\/title>\n<meta name=\"description\" content=\"How you tell your brand story matters. 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