{"id":36541,"date":"2020-08-10T17:37:29","date_gmt":"2020-08-10T22:37:29","guid":{"rendered":"https:\/\/www.crowdspring.com\/blog\/?p=36541"},"modified":"2024-02-26T17:05:46","modified_gmt":"2024-02-26T23:05:46","slug":"first-impression","status":"publish","type":"post","link":"https:\/\/www.crowdspring.com\/blog\/first-impression\/","title":{"rendered":"Make a Great First Impression in Business With These Four Techniques"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-36553\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2020\/08\/11132238\/pexels-tim-mossholder-3643926.jpg\" alt=\"\" width=\"700\" height=\"381\" \/><\/p>\n<p>\n<div class='header-cta' style='display:none'>\n  <span>Will your business idea succeed?<\/span>\n  <a href='https:\/\/www.crowdspring.com\/evaluate-your-startup-idea-quiz\/' class='btn btn-primary' target='_blank'>Take our quiz - completely confidential and free!<\/a>\n<\/div>\n<\/p>\n<p>It only takes a split second to create the first impression.<\/p>\n<p>Research conducted by Princeton psychologists Janine Willis and Alexander Todorov discovered that <a href=\"https:\/\/www.psychologicalscience.org\/observer\/how-many-seconds-to-a-first-impression\" target=\"_blank\" rel=\"noopener noreferrer\">it only takes a <em>tenth of a second<\/em><\/a> to create the first impression.<\/p>\n<p>And, you can bet that people are judging businesses just as quickly.<\/p>\n<p>Creating a professional, reputable, and <strong>trustworthy<\/strong> first impression is vital to your small business&#8217;s success.<\/p>\n<p>This is important because people generally distrust most businesses. Edelman\u2019s 2020 global trust survey reveals that <a href=\"https:\/\/www.edelman.com\/research\/trust-2020-spring-update\" target=\"_blank\" rel=\"noopener noreferrer\">62% of people believe that businesses put profit before people<\/a>.<\/p>\n<p>According to Edelman, people trust the <em>government<\/em> more than they trust businesses.<\/p>\n<p>That\u2019s a strong statement.<\/p>\n<p>With everything going on in the U.S. this year, take a moment to let that soak in.<\/p>\n<p>When it comes to trust, your business is starting with a handicap. This is especially true for new businesses without a proven track record.<\/p>\n<p>So, what can a new business do to make a stellar first impression and lay the groundwork for trusted relationships?<\/p>\n<div class=\"featured-snippet\"><h2 class=\"title\">Make a great first impression with these 4 techniques:<\/h2><div class=\"snippet-content\"><\/p>\n<ol>\n<li><a href=\"#brand\"><strong>Develop an authentic brand<\/strong><\/a><\/li>\n<li><a href=\"#research\"><strong>Create a professional website<\/strong><\/a><\/li>\n<li><a href=\"#blog\"><strong>Build authority with a blog<\/strong><\/a><\/li>\n<li><a href=\"#email\"><strong>Nurture relationships with email marketing<\/strong><\/a><\/li>\n<\/ol>\n<p><\/div><img decoding=\"async\" class=\"image\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2020\/03\/27125439\/cs-200px.png\" \/><\/div>\n<h3 id=\"brand\">Develop an authentic brand for your business<\/h3>\n<p>The first step to impressing potential customers (and reassuring them of your trustworthiness) is to develop an authentic brand based on <a href=\"https:\/\/www.crowdspring.com\/blog\/brand-identity\/\" target=\"_blank\" rel=\"noopener noreferrer\">strong brand identity<\/a>.<\/p>\n<p>This is important for two reasons:<\/p>\n<ol>\n<li>Presenting a public face that aligns with how your business operates is <em>honest<\/em>. It shows integrity. And these are traits that earn trust.<\/li>\n<li>Your brand is the central guiding force for all of your subsequent business decisions. Everything that potential customers interact with evolves from your brand, from your <a href=\"https:\/\/www.crowdspring.com\/blog\/mission-statement\/\" target=\"_blank\" rel=\"noopener\">mission statement<\/a> to your customer service policies to your logo, website, and business card design.<\/li>\n<\/ol>\n<p>So, if you&#8217;re <a href=\"https:\/\/www.crowdspring.com\/blog\/starting-a-business\/\" target=\"_blank\" rel=\"noopener noreferrer\">starting a new business<\/a> (or have already started one), take the time to sit down and figure out your brand identity.<\/p>\n<p>This step is always important, but it&#8217;s essential if you&#8217;re <a href=\"https:\/\/www.crowdspring.com\/how-to-write-a-business-plan\/\" target=\"_blank\" rel=\"noopener noreferrer\">writing your business plan<\/a>. Your brand identity will influence your marketing and sales plan and your business&#8217;s success or failure.<\/p>\n<p><div class=' hide-for-medium hide-for-large'><div style='padding: 10px 32px;text-align: center;background-position: center;background-color: #DA6D5A;background-repeat: no-repeat;background-size: contain;'><h2 style='font-size: 35px;line-height: 1.2; margin-top: 12px;color: white;'>Free Business Startup Kit<\/h2><p style='font-size: 18px;margin: 20px 0 30px;line-height: 1.5;color: white;'>Receive six actionable guides, including a how to start a business checklist, detailed comparisons of LLCs, corporations, sole proprietorships, and partnerships to determine the best fit for your business, plus insights on crafting a compelling pitch deck to attract investors.<\/p><img style='margin-bottom: 32px;' src='https:\/\/crowdspring3-assets.s3.amazonaws.com\/marketing\/inline-business-kit.png' \/><div style='display: flex; justify-content: center;'><ul style='list-style: none;text-align: left;font-size: 15px;color: white;flex: 1;'><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> How to Start a Business Checklist<\/li><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i>Starting a Corporation Guide<\/li><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Is an LLC Right for You?<\/li><\/ul><ul style='list-style: none;text-align: left;font-size: 15px;color: white;flex: 1;'><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Starting a Sole Proprietorship<\/li><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Starting Business Partnerships<\/li><\/li><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Creating a Powerful Pitch Deck<\/li><\/ul><\/div><div style='margin-top: 14px;margin-bottom: 24px;text-align: center;'><a href='\/business-startup-kit\/' target='_blank' style='background: #23b3f1; color: white; padding: 16px 32px; border-radius: 2px; font-weight: 700;font-size:11px;'>Get your free startup kit<i class='fa fa-angle-right' style='font-size: 20px; vertical-align: middle; background: white; border-radius: 50%; padding: 4px 12px 4px 14px; color: black; margin: 0 -18px 0 16px;'><\/i><\/a><\/div><\/div><\/div><div class='show-for-medium hide-for-large'><div style='padding: 10px 32px;text-align: center;background-position: center;background-color: #DA6D5A;background-repeat: no-repeat;background-size: contain;'><h2 style='font-size: 45px;line-height: 1.2; margin-top: 12px;color: white;'>Free Business Startup Kit<\/h2><p style='font-size: 24px;margin: 20px 0 40px;line-height: 1.5;color: white;'>Receive six actionable guides, including a how to start a business checklist, detailed comparisons of LLCs, corporations, sole proprietorships, and partnerships to determine the best fit for your business, plus insights on crafting a compelling pitch deck to attract investors.<\/p><img style='margin-bottom: 32px;' src='https:\/\/crowdspring3-assets.s3.amazonaws.com\/marketing\/inline-business-kit.png' \/><div style='display: flex; justify-content: center;'><ul style='list-style: none;text-align: left;font-size: 18px;color: white;flex: 1;'><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> How to Start a Business Checklist<\/li><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Starting a Corporation Guide<\/li><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Is an LLC Right for You?<\/li><\/ul><ul style='list-style: none;text-align: left;font-size: 18px;color: white;flex: 1;'><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Starting a Sole Proprietorship<\/li><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Starting Business Partnerships<\/li><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Creating a Powerful Pitch Deck<\/li><\/ul><\/div><div style='margin-top: 14px;margin-bottom: 24px;text-align: center;'><a href='\/business-startup-kit\/' target='_blank' style='background: #23b3f1; color: white; padding: 16px 32px; border-radius: 2px; font-weight: 700;font-size:19.2px;'>Get your free startup kit<i class='fa fa-angle-right' style='font-size: 27px; vertical-align: middle; background: white; border-radius: 50%; padding: 4px 12px 4px 14px; color: black; margin: 0 -18px 0 16px;'><\/i><\/a><\/div><\/div><\/div><div class='show-for-large'><div style='padding: 10px 32px;text-align: center;background-position: center;background-color: #DA6D5A;background-repeat: no-repeat;background-size: contain;'><h2 style='font-size: 50px;line-height: 1.2; margin-top: 12px;color: white;'>Free Business Startup Kit<\/h2><p style='font-size: 24px;margin: 20px 0 40px;line-height: 1.5;color: white;'>Receive six actionable guides, including a how to start a business checklist, detailed comparisons of LLCs, corporations, sole proprietorships, and partnerships to determine the best fit for your business, plus insights on crafting a compelling pitch deck to attract investors.<\/p><img style='margin-bottom: 32px;' src='https:\/\/crowdspring3-assets.s3.amazonaws.com\/marketing\/inline-business-kit.png' \/><div style='display: flex; justify-content: center;'><ul style='list-style: none;text-align: left;font-size: 16px;color: white;flex: 1;'><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> How to Start a Business Checklist<\/li><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Starting a Corporation Guide<\/li><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Is an LLC Right for You?<\/li><\/ul><ul style='list-style: none;text-align: left;font-size: 16px;color: white;flex: 1;'><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Starting a Sole Proprietorship<\/li><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i> Starting Business Partnerships<\/li><li style='margin-bottom: 16px;'><i class='fa fa-check-circle'><\/i>  Creating a Powerful Pitch Deck<\/li><\/ul><\/div><div style='margin-top: 14px;margin-bottom: 24px;text-align: center;'><a href='\/business-startup-kit\/' target='_blank' style='background: #23b3f1; color: white; padding: 16px 32px; border-radius: 2px; font-weight: 700;font-size:19.2px;'>Get your free startup kit<i class='fa fa-angle-right' style='font-size: 27px; vertical-align: middle; background: white; border-radius: 50%; padding: 4px 12px 4px 14px; color: black; margin: 0 -18px 0 16px;'><\/i><\/a><\/div><\/div><\/div><\/p>\n<h4>Your company has a brand identity, whether you realize it or not<\/h4>\n<p>The good news is that you&#8217;ve got a brand identity &#8211; or at least the start of one &#8211; from the moment you begin planning your business. It&#8217;s just a matter of uncovering what it is. Here&#8217;s what we mean&#8230;<\/p>\n<p>You have a reason for starting this<em>\u00a0specific business<\/em>.<\/p>\n<p>You have a personal set of morals and values that govern how you live your life.<\/p>\n<p>And, you have a personality that will likely inform the personality of your business.<\/p>\n<p>These elements already exist.<\/p>\n<p>Your job is to identify the elements and decide which should be incorporated into the brand identity you share with the world.<\/p>\n<p>The beauty of approaching branding in this way is that it ensures it will be easy for your business to remain on-brand because it&#8217;s already what you authentically do.<\/p>\n<p>And remaining true to your brand is important because prospective customers are paying attention.<\/p>\n<p>They&#8217;re looking for consistency. And, if you change your message, they&#8217;ll question if your business is being genuine. They won&#8217;t trust you if they believe your business is not authentic.<\/p>\n<h3 id=\"website\">Create a professional business website<\/h3>\n<p>Once you&#8217;ve ironed out the details of your brand, it&#8217;s time to translate that brand into an online presence by building a business website.<\/p>\n<p>Your business website is your online ambassador &#8211; available 24\/7 to answer questions and help customers start their relationship with your business.<\/p>\n<p>So, it&#8217;s vital that you not only <em>have<\/em> a website but that your website makes a great impression.<\/p>\n<div class=\"related-post-snippet\"><div class=\"intro\">TELL ME MORE!<\/div><h3 class=\"title\">Not sure how to set up your business website?<\/h3><div class=\"related-post-content\"><\/p>\n<p>Don't delay creating a business website because you're unsure how to start. You can set up your business website in just 6 steps.<\/p>\n<p><\/div><a class=\"cta\" target=\"_blank\" href=\"\/blog\/small-business-website\/\">Read More<i class=\"fa fa-long-arrow-right\"><\/i><\/a><img decoding=\"async\" class=\"logo\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2020\/03\/27125439\/logo-pink-blue.png\"\/><\/div>\n<p>Here are a few tips that will ensure your business website design makes the right impact:<\/p>\n<ul>\n<li><strong>Prioritize fast load speeds.<\/strong> Minimize heavy graphics or video that will slow your page load times.<\/li>\n<li><strong>Use a color palette that complements your logo colors.<\/strong> This color palette should also be used in <em>all<\/em> of your marketing materials, signage, business cards, letterhead, etc.<\/li>\n<li><strong>Choose fonts that are easy to read and brand-appropriate.<\/strong> Limit yourself to 2-3 fonts throughout your entire website.<\/li>\n<li><strong>Place the navigation menu across the top, so it&#8217;s easy to find.<\/strong><\/li>\n<li><strong>Clearly and succinctly explain what you do.<\/strong> Place this toward the top of the page so visitors don&#8217;t have to search.<\/li>\n<li><strong>Provide social proof<\/strong> (testimonials and case studies if you have them) to reassure new visitors.<\/li>\n<li><strong>Leave plenty of white space<\/strong> so visitors can easily find the most important information.<\/li>\n<\/ul>\n<p>Creating a user-friendly, on-brand website isn&#8217;t for amateurs. We always recommend working with professional <a href=\"https:\/\/www.crowdspring.com\/website-design\/\" target=\"_blank\" rel=\"noopener noreferrer\">website designers<\/a> to create a custom website following best practices. Web designers know how to create a user-friendly website highlighting your brand to its best advantage.<\/p>\n<p>But, we know that a custom website isn&#8217;t always in the budget. So, if you use a website template, at a minimum, customize it with original illustrations to ensure it looks like <em>your<\/em> website and not a generic template.<\/p>\n<h3 id=\"blog\">Build authority with a business blog<\/h3>\n<p>Content marketing is the currency of online business.<\/p>\n<p>People expect the companies they work with to show authority in their field. Quality online content is the most effective way to demonstrate that authority to people who are not yet your customers.<\/p>\n<p>Rebecca Riserbato of HubSpot <a href=\"https:\/\/blog.hubspot.com\/marketing\/benefits-high-quality-content-consistency-brand\" target=\"_blank\" rel=\"noopener noreferrer\">explains that content marketing is important<\/a>:<\/p>\n<blockquote><p>&#8230;.because it answers your audience\u2019s questions. With content marketing, you can build trust with your audience, improve conversions, connect with your customers, and generate leads. Additionally, in today&#8217;s age, customers expect high-quality, consistent content from their favorite brands.<\/p><\/blockquote>\n<p>Not to mention, many new customer prospects will discover your business through your content.<\/p>\n<p>For these reasons, having a blog where all of your valuable, lead-generating, authority-building content can live is essential.<\/p>\n<p>It&#8217;s equally important for your blog&#8217;s visual design to convey the same authority and professionalism as the content itself.<\/p>\n<p>We&#8217;re all familiar with the urban legend of a <a href=\"https:\/\/www.crowdspring.com\/blog\/small-business-ideas\/\" target=\"_blank\" rel=\"noopener\">brilliant business idea<\/a> scribbled on a crumpled bar napkin. But the reality is that if your blog looks like a mess, it will call your credibility into question.<\/p>\n<p>So, take the time to develop a professional blog theme that embodies your brand and provides a first-rate home for your brilliant content.<\/p>\n<p>For inspiration, take a look at the <a href=\"https:\/\/www.crowdspring.com\/blog\/best-small-business-marketing-blogs\/\" target=\"_blank\" rel=\"noopener noreferrer\">best small business marketing blogs<\/a> this year.<\/p>\n<h3 id=\"email\">Nurture relationships with email marketing<\/h3>\n<p>It takes repeated interactions to win over today&#8217;s web-savvy, research-centric shoppers.<\/p>\n<p>It takes <a href=\"https:\/\/www.thebalancesmb.com\/how-to-use-the-rule-of-7-to-radically-grow-your-business-4037683\" target=\"_blank\" rel=\"noopener noreferrer\">an average of 7 interactions before a lead becomes a customer<\/a>. This is known as the &#8220;Rule of 7.&#8221;<\/p>\n<p>When a new prospect finds your website through organic search or a friend&#8217;s recommendation, that counts as one interaction.<\/p>\n<p>Just one&#8230; out of seven.<\/p>\n<p>Your work is just starting. You&#8217;ve got to reach out and follow up.<\/p>\n<p>And email is the way to do it.<\/p>\n<p>But before you can reach out, you&#8217;ve got to get an email address.<\/p>\n<h4>Email capture form<\/h4>\n<p>Your business needs an email capture form &#8211; like this one:<\/p>\n<p><div class=\"subscription-hero-snippet image-on-left\" style=\"background: #DA6D5A\"><div class=\"title centered\">How much is a great logo worth to your business?<\/div><div class=\"main-content\"><div class=\"image-wrapper\"><img decoding=\"async\" src=\"https:\/\/assets.crowdspring.com\/marketing\/landing-page\/logo-quiz-hero-optimized.png\" alt=\"logo designer sitting in front of a computer\"\/><\/div><div class=\"form-wrapper\"><div class=\"subtitle\">Answer 5 quick questions & gain 15 valuable insights to drive customer loyalty and business growth.<\/div><a target=\"_blank\" class=\"btn btn-primary\" href=\"https:\/\/www.crowdspring.com\/logo-quiz\/\">Start the free quiz now!<\/a><\/div><\/div><\/div><\/p>\n<p>(PS &#8211;\u00a0 that&#8217;s a real form. Feel free to sign up).<\/p>\n<p>The form design should include:<\/p>\n<ul>\n<li>an attention-grabbing headline.<\/li>\n<li>some brief copy explaining what they&#8217;ll get in exchange for their email address.<\/li>\n<li>some sort of relevant, eye-catching graphic &#8211; an original photo or <a href=\"https:\/\/www.crowdspring.com\/illustration-and-graphic-design\/\" target=\"_blank\" rel=\"noopener noreferrer\">custom illustration<\/a>.<\/li>\n<li>and one or two fields where the prospect can enter their email address and maybe their name.<\/li>\n<\/ul>\n<p>If you&#8217;re not a graphic or web designer, we advise enlisting a professional&#8217;s help to design the form. <a href=\"https:\/\/www.crowdspring.com\/blog\/lead-magnets-conversions\/\" target=\"_blank\" rel=\"noopener\">Lead generation for your business<\/a> is not the time to save a few dollars.<\/p>\n<p>A poor design will undermine trust and credibility, leaving you without a new lead.<\/p>\n<p>On the other hand, a strong design will make a positive impression, giving prospects the confidence to share their email address with you.<\/p>\n<h4>Email template<\/h4>\n<p>Once you&#8217;ve acquired a visitor&#8217;s email address, you can follow up with them and start racking up those 7 interactions that lead to a sale.<\/p>\n<p>But remember that this isn&#8217;t a turn-key situation. While repeated interactions are necessary to convert a customer, they are not guaranteed.<\/p>\n<p>You have to continue making a great impression with every subsequent touch-point. This is where a smartly designed <a href=\"https:\/\/www.crowdspring.com\/email-design\/\" target=\"_blank\" rel=\"noopener noreferrer\">email template<\/a> can help.<\/p>\n<p>A good email template immediately communicates two things to any viewer:<\/p>\n<ol>\n<li>This email came from a business that has its act together.<\/li>\n<li>The specific brand it represents.<\/li>\n<\/ol>\n<p>Using your signature color palette and including your <a href=\"https:\/\/www.crowdspring.com\/logo-design\/\" target=\"_blank\" rel=\"noopener noreferrer\">company logo<\/a>, your email template will reinforce your brand identity with every single open.<\/p>\n<p>And this template can be used for all of your outgoing emails &#8211; so it&#8217;s a worthwhile investment.<\/p>\n<p>Share information your audience values with every message, and you&#8217;ll build relationships. And, over time, those people will become your customers.<\/p>\n<div class=\"related-post-snippet\"><div class=\"intro\">TELL ME MORE!<\/div><h3 class=\"title\">Want to brush up on your marketing copywriting skills?<\/h3><div class=\"related-post-content\"><\/p>\n<p>Not all marketing copy is created equal. Learn to write compelling marketing emails that sell.<\/p>\n<p><\/div><a class=\"cta\" target=\"_blank\" href=\"\/blog\/marketing-copy-tips\/\">Read More<i class=\"fa fa-long-arrow-right\"><\/i><\/a><img decoding=\"async\" class=\"logo\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2020\/03\/27125439\/logo-pink-blue.png\"\/><\/div>\n<h3>Ready, fire, aim?<\/h3>\n<p>In this era where rapid action and agility are celebrated, people sometimes overlook the importance of the first impression.<\/p>\n<p>Sometimes it is well worth it to take a little extra time to get it right. This is true of your brand identity, website, blog design, lead generation forms, and email template.<\/p>\n<p>Lay the groundwork upfront; these valuable tools will make great first impressions and help you grow your business faster.<\/p>\n<p><a href=\"https:\/\/www.crowdspring.com\/how-it-works\/?utm_source=csblog&utm_medium=smb&utm_campaign=cta\" target=\"_blank\"><img decoding=\"async\" class=\"alignnone size-full wp-image-35262\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2022\/05\/06164945\/small-business-blog-master-cta.png\" alt=\"\" width=\"700\" height=\"466\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Creating a professional, reputable, and trustworthy first impression is vital to the success of your small business. 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