{"id":23657,"date":"2017-04-11T09:00:12","date_gmt":"2017-04-11T14:00:12","guid":{"rendered":"https:\/\/blog.crowdspring.com\/?p=23657"},"modified":"2025-06-18T15:40:46","modified_gmt":"2025-06-18T20:40:46","slug":"how-to-use-design-thinking-to-innovate-your-business","status":"publish","type":"post","link":"https:\/\/www.crowdspring.com\/blog\/how-to-use-design-thinking-to-innovate-your-business\/","title":{"rendered":"How To Use Design Thinking to Innovate Your Business"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignnone size-full wp-image-23667\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/04\/27131938\/rsz_paint_hands.jpg\" alt=\"\" width=\"550\" height=\"367\" srcset=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/04\/27131938\/rsz_paint_hands.jpg 550w, https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/04\/27131938\/rsz_paint_hands-300x200.jpg 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Creative people are often viewed as mysterious, whimsical, and ineffable creatures. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">And yet, the innovation and solutions creativity generates have incredible value. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">What if I told you that there is a method to the madness? That you, too, can innovate and problem-solve with the best of them?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enter \u201cDesign Thinking,\u201d a strategic method used every day by designers and creatives. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Design Thinking is a methodology used by designers to solve complex problems for clients. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Or, as I learned to think of it when I was getting my degree in design: \u201cThe Process.\u201d \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What exactly is the process? While there\u2019s plenty of wiggle room within the basic structure, it boils down to just four basic steps: <strong>empathize, brainstorm, prototype, and test.<\/strong><br \/>\n<\/span><br \/>\n<span style=\"font-weight: 400;\">The design thinking process may have originated with designers, but the business world has started to take notice because of the agility, speed, and innovation that it promises. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s take a look at several companies that have embraced design thinking to great effect and how you can, too.<br \/>\n<\/span><\/p>\n<h2><b>1. Empathize<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">It all starts with empathy.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cStrategic design thinking has one single goal: to understand and solve a problem for its consumer,\u201d \u00a0says <\/span><a href=\"https:\/\/www.forbes.com\/sites\/yec\/2016\/06\/21\/the-power-of-strategic-design-thinking-four-principles-for-your-business\/#1d37fdaa751a\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Rakia Reynolds of Skai Blue Media<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">To understand and solve a problem, one must start by empathizing with the people who are experiencing that problem.<\/span><\/p>\n<p>Successful entrepreneurs succeeded, in part, because they fully understood the problem they were solving. Before <a href=\"https:\/\/www.crowdspring.com\/how-to-write-a-business-plan\/\" target=\"_blank\" rel=\"noopener\">writing a business plan<\/a> and long before <a href=\"https:\/\/www.crowdspring.com\/blog\/starting-a-business\/\" target=\"_blank\" rel=\"noopener\">starting a business<\/a>, they conducted market research, talked to potential customers, and carefully assessed the depth and breadth of the problem and the people who experienced that problem.<\/p>\n<p>Even established businesses can turn things around by embracing this form of thinking.<\/p>\n<p><span style=\"font-weight: 400;\">Dutch fabric manufacturer <\/span><a href=\"https:\/\/www.vlisco.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Vlisco <\/span><\/a><span style=\"font-weight: 400;\">was a company in danger until their design thinking team discovered new avenues for business growth by empathizing with their consumers. Vlisco products had dominated the African fashion textile market for most of their roughly 170 years.<\/span><\/p>\n<p><div class=\"subscription-hero-snippet image-on-left\" style=\"background: #161C4A\"><div class=\"title centered\">Want a free brand review?<\/div><div class=\"main-content\"><div class=\"image-wrapper\"><img decoding=\"async\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2022\/07\/09131004\/brand-identity-grader-blog-cta-hero.png\" alt=\"brand identity grader hero\"\/><\/div><div class=\"form-wrapper\"><div class=\"subtitle\">Answer 5 short questions and we will send a custom report with actionable insights and specific actions you can take to build a stronger brand.<\/div><div>\n<script>\nfunction submitForm_drip_form(oFormElement) {\n  var xhr = new XMLHttpRequest();\n  xhr.onload = function() { \n    if (xhr.status == 200 || xhr.status == 202) {\n      var formEl = document.getElementById(\"drip_form\");\n      var doneEl = document.getElementById(\"done_drip_form\");\n      formEl.style = \"display: none\";\n      doneEl.style = \"display: block\";\n    } else {\n      alert(xhr.responseText);\n    }\n  }\n  var formData = new FormData(oFormElement);\n  grecaptcha.execute(\"6LcyQTUpAAAAAC5ZPtCYQzRWKR732_LmqInv9YSK\", { action: \"external_bumblebee_lead\" }).then((token) => {\n    formData.set(\"recaptcha_token\", token);\n    xhr.open(oFormElement.method, oFormElement.action, true);\n    xhr.setRequestHeader(\"x-frontendurl\", window.location.href);\n    xhr.send(formData);\n  });\n\n  return false;\n  }\n<\/script>\n<div id=\"done_drip_form\" class=\"done\">\n      <div class=\"success-title\">\n        <i class=\"fa fa-check-circle\"><\/i><br\/> We just emailed the info to you.\n      <\/div><\/div><form id=\"drip_form\" action=\"https:\/\/www.crowdspring.com\/api\/v1\/bb\/external_leads\/\" method=\"post\" onsubmit=\"return submitForm_drip_form(this);\">\n      <div class=\"form-group\">\n        <input type=\"email\" name=\"email\" class=\"form-control\" id=\"mce-EMAIL\" required=\"true\"\/>\n        <label html_for=\"mce-EMAIL\" class=\"form-label\">Email Address<\/label>\n      <\/div> \n      <div style=\"position: absolute; left: -5000px\" aria-hidden=\"true\">\n\t<input type=\"text\" value=\"brand-identity-grader-landing-page\" tabindex=\"-1\" name=\"tags\" readonly=\"true\"\/>\n        <input type=\"text\" value=\"true\" tabindex=\"-1\" name=\"add_country_tier_suffix\" readonly=\"true\"\/>\n      <\/div><input type=\"submit\" value=\"I want a stronger brand!\" class=\"btn btn-primary\" \/><p class=\"notice\"> <\/form><\/div><\/div><\/div><\/div><\/p>\n<p><span style=\"font-weight: 400;\">However, evolving technology in fabric manufacture and a subsequent increase in Chinese competition had Vlisco worried. According to Karen von Schmieden of <\/span><a href=\"http:\/\/thisisdesignthinking.net\/2017\/02\/vlisco_dutch_textile_africa\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">This Is Design Thinking<\/span><\/a><span style=\"font-weight: 400;\">,<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">Vlisco recognized the necessity to transform from a traditional trade oriented business into a value adding business.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">The key to this evolution turned out to be the first principle of design thinking- empathy. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Empathizing with your consumer allows you to better understand their needs, in turn giving you the tools to meet those needs. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vlisco formed an Innovation Team responsible for finding a solution to their predicament. This team focused on understanding their consumers\u2019 experience as the starting point. <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">&#8220;We did a lot, and I really mean a lot of ethnographic research,\u201d said <\/span><a href=\"http:\/\/thisisdesignthinking.net\/2017\/02\/vlisco_dutch_textile_africa\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Betty van Breemaat <\/span><\/a><span style=\"font-weight: 400;\">of Vlisco\u2019s Innovation Team. \u201cWe spent a lot of time with our actual consumers, talking to them, understanding their problems and filming everything. Something that hadn\u2019t been done before within Vlisco.\u201d<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">By mapping its customers\u2019 experiences, Vlisco was able to discover the challenges its consumers faced. Understanding and solving these challenges provided a path forward. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a result of Vlisco\u2019s design thinking process, it developed two new services.<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-23658 size-full\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/04\/27131941\/rsz_vlisco_pret.jpg\" alt=\"\" width=\"550\" height=\"308\" srcset=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/04\/27131941\/rsz_vlisco_pret.jpg 550w, https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/04\/27131941\/rsz_vlisco_pret-300x168.jpg 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p>Image courtesy of Vlisco<span style=\"font-weight: 400;\">The first new service- Pr\u00eat-\u00e0-Couture -supports their consumers through the process of having their Vlisco fabrics transformed into wearable garments. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The second service is the Style Configurator, an app that allows customers to preview fabric prints in different style silhouettes to help them determine how they would like their finished garment to be designed and constructed.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">These innovations are a direct result of the design thinking model they followed. Taking the first step of empathizing with their customers gave Vlisco the insight needed to serve their consumers in a new way. <\/span><\/p>\n<blockquote>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">\u201cBy adding value to our product and embracing the African fashion industry, Vlisco secures its future. Africa is changing and we need to change as well, it\u2019s the only way.\u201d &#8211; Betty van Breemaat<\/span><\/p>\n<\/blockquote>\n<h3>Ask questions to understand<\/h3>\n<p><span style=\"font-weight: 400;\">How can you follow in Vlisco\u2019s successful footsteps? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ask questions. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Question consumers, question experts, especially question the things that everyone assumes are a given. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">By asking these questions, you can begin to develop a complete picture of the situation. Asking these questions (\u201cwhy\u201d questions are beneficial) can often reveal new facets of the problem- or even new problems to solve. At this stage, there are no stupid questions except the ones left unasked.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During this time, don\u2019t be afraid of things getting\u2026 emotional. Jon Kolko of the Harvard Business Review <a href=\"https:\/\/hbr.org\/2015\/09\/design-thinking-comes-of-age\" target=\"_blank\" rel=\"noopener\">notes<\/a>, <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u00a0&#8230;organizations that \u201cget\u201d design use emotional language (words that concern desires, aspirations, engagement, and experience) to describe products and users. Team members discuss the emotional resonance of a value proposition as much as they discuss utility and product requirements.<\/span><\/p><\/blockquote>\n<h2><span style=\"font-weight: 400;\"><strong>2. Brainstorm<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve truly wrapped your head around the logistical and emotional challenges your consumers face, it\u2019s time to use that newfound understanding to <a href=\"https:\/\/www.crowdspring.com\/blog\/small-business-ideas\/\" target=\"_blank\" rel=\"noopener\">brainstorm possible ideas<\/a>. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Swedish telecom giant <\/span><a href=\"https:\/\/www.ericsson.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Ericsson<\/span><\/a><span style=\"font-weight: 400;\"> has developed their own internal design thinking-based innovation system called Innova that they use to brainstorm and workshop ideas. It aims to harness the raw entrepreneurial talent of its employees. <\/span><a href=\"http:\/\/thisisdesignthinking.net\/2015\/09\/ericssons-innova-system-how-to-evoke-employees-entrepreneurial-spirit\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Eric Chang, head of strategy and operational development for Ericsson<\/span><\/a><span style=\"font-weight: 400;\">, says, \u201c<\/span><span style=\"font-weight: 400;\"> It essentially functions as a startup incubator within the company. \u201d<\/span><\/p>\n<p>Innova began as an initiative for the Ericsson product development teams in San Jose but <a href=\"http:\/\/thisisdesignthinking.net\/2015\/09\/ericssons-innova-system-how-to-evoke-employees-entrepreneurial-spirit\/\" target=\"_blank\" rel=\"noopener\">spread<\/a> to the whole company.<\/p>\n<blockquote><p>It was one unit introducing design thinking in their organizational structure and it became an innovation practice. A practice that they now share with the whole company.<\/p><\/blockquote>\n<div id=\"attachment_23661\" style=\"width: 560px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-23661\" class=\"size-full wp-image-23661\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/04\/27131941\/rsz_08-ericsson-innovation-challenge20130618milaniiba-italychapterinnovastefano-chinnicixpub-3-638.jpg\" alt=\"\" width=\"550\" height=\"310\" srcset=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/04\/27131941\/rsz_08-ericsson-innovation-challenge20130618milaniiba-italychapterinnovastefano-chinnicixpub-3-638.jpg 550w, https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/04\/27131941\/rsz_08-ericsson-innovation-challenge20130618milaniiba-italychapterinnovastefano-chinnicixpub-3-638-300x169.jpg 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><p id=\"caption-attachment-23661\" class=\"wp-caption-text\">Image Courtesy of slideshare.net<\/p><\/div>\n<p><span style=\"font-weight: 400;\">So how does it work? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Employees submit their ideas via the Innova platform, where they are discussed. Promising ideas that generate excitement are selected to move forward with a prototype.<\/span><span style=\"font-weight: 400;\"> Ericsson\u2019s Innova has embraced design thinking and empowered its employees in a big way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the first three years of the program\u2019s implementation, Innova has gained 6000 users and logged 4000 ideas. 450 of those ideas received first-round funding, and 45 received second-round funding. Chang <a href=\"http:\/\/thisisdesignthinking.net\/2015\/09\/ericssons-innova-system-how-to-evoke-employees-entrepreneurial-spirit\/\" target=\"_blank\" rel=\"noopener\">reflects<\/a>, <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">Innova aims at setting free an entrepreneurial spirit amongst Ericsson\u2019s Employees.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">At Ericsson, design thinking unleashed the untapped potential their employees had always possessed. Your company may not have its very own design thinking software, but you can still follow Ericcson\u2019s brainstorming lead.<\/span><\/p>\n<h3>Create a safe environment for innovation<\/h3>\n<p><span style=\"font-weight: 400;\">Guide your brainstorming by first posing a question. <\/span><a href=\"https:\/\/www.forbes.com\/sites\/jeenacho\/2017\/01\/06\/stuck-at-a-crossroads-using-design-thinking-to-navigate-uncertainty\/#3ec83179763c\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Forbes contributor Jeena Cho <\/span><\/a><span style=\"font-weight: 400;\">recommends the following format, <\/span>\u201cHow might we help [our user] with [her specific need] given that [insight you\u2019ve gained into her situation]?\u201d<\/p>\n<p><span style=\"font-weight: 400;\">With your question framed, you can begin to start collecting ideas. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">To truly get the most out of your brainstorming sessions, encourage all answers, all ideas. This is not the time to edit. Creating a safe environment for all solutions- no matter how crazy they might sound- is vitally important. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">True innovation needs a safe environment to flourish.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You begin to sort and edit only after you\u2019ve exhausted your well of ideas. Your brainstorming session&#8217;s final step is to choose the most promising ideas to carry forward and prototype. This often starts with a simple <a href=\"https:\/\/solveit.dev\/blog\/poc-vs-mvp-vs-prototype\" target=\"_blank\" rel=\"noopener\">proof of concept or prototype<\/a> to bring the idea to life.<\/span><\/p>\n<h2><b>3. Prototype<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Prototyping may be the most unique element of the design thinking protocol. It requires you to create a tangible model of your idea. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Prototyping is also the stage in the process where you begin to flesh out your idea fully. Giving it some form requires that you think through all aspects of the idea, plan, or product. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">And this is important- <strong>the prototype should be executed simply and quickly. <\/strong>Warren Berger <a href=\"https:\/\/hbr.org\/2010\/07\/the-four-phases-of-design-thin\" target=\"_blank\" rel=\"noopener\">explains<\/a>:<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">Whether it\u2019s a napkin sketch, a prototype carved from foam rubber, or a digital mock-up, the quick-and-rough models that designers constantly create are a critical component of innovation \u2014 because when you give form to an idea, you begin to make it real.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">In 2015 the <\/span><a href=\"https:\/\/sfopera.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">San Francisco Opera<\/span><\/a><span style=\"font-weight: 400;\"> discovered the value of fast prototyping and became a speedier, more agile organization in the process. Like most of the world\u2019s oldest opera companies, SFO is an organization steeped in tradition (and superbly high production standards). But tradition combined with perfectionism can have a way of slowing a company down. Matthew Shilvock, SFO\u2019s General Director, <\/span><a href=\"https:\/\/hbr.org\/2016\/06\/what-design-thinking-is-doing-for-the-san-francisco-opera\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">described their perfectionism as<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">our blessing in allowing us to produce moments of exquisite theater, and our curse in terms of not giving us the flexibility to adapt quickly.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">T<\/span><span style=\"font-weight: 400;\">he SFO is a non-profit organization that survives mostly on donations, endowments, and grants, with ticket sales making up only a small part of their revenue. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">One way of growing ticket sales is to pursue the prized white whale of opera attendees- younger audience members. Two students of Stanford\u2019s d.leadership: Design Leadership in Context class, David Zena Barakhat and Madhav Thattai decided to take on that challenge with the SFO. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Over the course of their time together, Barakhat and Thattai encouraged the members of the SFO team to embrace rough prototypes &#8211; a concept that was particularly challenging in the SFO culture. This process led the team to plan several informal events that were popular with their younger potential audience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The experiment\u2019s success encouraged<\/span><span style=\"font-weight: 400;\"> \u201ca new commitment to innovative thinking and creative brainstorming\u201d at the SFO, according to Shilvock. Building on their success, SFO formed innovation teams called iGroups to continue their momentum after their project with Thattai and Barakhat was complete.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">General Director Shilvock reflects on the experience, <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">Design thinking is liberating for a company tightly constrained by contracts and expectations!\u201d He also noted that it \u201copened the door for us to be a more creative, questioning, and iterative organization, a little more willing to try and fail.<\/span><\/p><\/blockquote>\n<h3>Create quick and dirty prototypes<\/h3>\n<p><span style=\"font-weight: 400;\">What can you learn from SFO\u2019s experiences? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">First off, create prototypes of your ideas. You\u2019ll be amazed by how much you will learn during this modeling process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Second, avoid sinking tons of time, money, and effort into your prototypes. Investing little time and effort provides flexibility; and, by keeping the stakes low, a prototype can succeed or fail, and <\/span><i><span style=\"font-weight: 400;\">either result is okay.<\/span><\/i><span style=\"font-weight: 400;\"> This means that you\u2019re free to test more prototypes- leading to greater learning and more potential solutions.<\/span><\/p>\n<h2>4. Test<\/h2>\n<p><span style=\"font-weight: 400;\">Once you have your prototype(s), it\u2019s time to test. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The form that your tests take will depend on your field and your goals. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The SFO held several prototype events and gathered feedback from their attendees. Ericsson tests the ideas pitched on Innova offline and then reports the results back on Innova. Vlisco tested their Pr\u00eat-\u00e0-Couture services with consumers within one of their retail locations. <\/span><\/p>\n<h3>When testing, failure is an option<\/h3>\n<p><span style=\"font-weight: 400;\">Tests should be executed as quickly and inexpensively as possible. As my design professor liked to remind me, \u201cDon\u2019t get too precious with it.\u201d Jeena Cho elaborates more fully in <\/span><a href=\"https:\/\/www.forbes.com\/sites\/jeenacho\/2017\/01\/06\/stuck-at-a-crossroads-using-design-thinking-to-navigate-uncertainty\/2\/#20c84902226f\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">Using \u201cDesign Thinking\u201d to Navigate Uncertainty<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">,<\/span><\/i><\/p>\n<blockquote><p>Designing is an iterative process. Don&#8217;t expect to hit the nail on the head on your first try.<\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">This is a fundamental concept: <\/span><i><span style=\"font-weight: 400;\">failure is okay.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">No really. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let that sink in for a minute.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A failed test teaches us something. That information can allow us to eliminate or modify a prototype, saving a company (or designer) from a costly mistake on a larger scale. <\/span><a href=\"https:\/\/hbr.org\/2015\/09\/design-thinking-comes-of-age\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Jon Kolko points out of Apple<\/span><\/a><span style=\"font-weight: 400;\"> (a company known for its design thinking approach) that \u201c<\/span><span style=\"font-weight: 400;\">The company leverages failure as learning, viewing it as part of the cost of innovation.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your prototype does not test well, you may follow up to re-evaluate, modify, and re-test, or you may pursue a new prototype for a different idea entirely. Either path is okay. John Kolko <a href=\"https:\/\/hbr.org\/2015\/09\/design-thinking-comes-of-age\" target=\"_blank\" rel=\"noopener\">explains<\/a>.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">In a way, the design-thinking process is circular. The testing phase allows us to gather additional insights that perhaps didn\u2019t surface during the initial discovery phase.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">A <a href=\"https:\/\/www.innovationtraining.org\/design-thinking-training-workshops\/\" target=\"_blank\" rel=\"noopener\">design thinking training workshop<\/a> can help you to learn more about design thinking and learn how to best apply in your business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your tests are successful- great! Now, you can use the information you\u2019ve gathered to refine and launch your new product or initiative. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Empathize. Brainstorm. Prototype. Test.<\/strong> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s what it takes to join the design thinking movement. These four steps can make your business more agile, more innovative, and more successful. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Go ahead, try it. Your business will thank you.<\/span><\/p>\n<p><a href=\"https:\/\/www.crowdspring.com\/how-it-works\/?utm_source=csblog&utm_medium=smb&utm_campaign=cta\" target=\"_blank\"><img decoding=\"async\" class=\"alignnone size-full wp-image-35262\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2022\/05\/06164945\/small-business-blog-master-cta.png\" alt=\"\" width=\"700\" height=\"466\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We look at several companies that have embraced design thinking to great effect and how you can do the same with your business.<\/p>\n","protected":false},"author":25522,"featured_media":23659,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1666],"tags":[3165,2635,1399],"class_list":["post-23657","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-small-business","tag-marketing-design","tag-small-business-marketing","tag-startup-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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