{"id":23271,"date":"2017-03-13T09:33:21","date_gmt":"2017-03-13T14:33:21","guid":{"rendered":"https:\/\/blog.crowdspring.com\/?p=23271"},"modified":"2025-09-02T12:57:10","modified_gmt":"2025-09-02T17:57:10","slug":"how-brands-are-using-facebook-live-to-connect-with-customers-and-you-can-too","status":"publish","type":"post","link":"https:\/\/www.crowdspring.com\/blog\/how-brands-are-using-facebook-live-to-connect-with-customers-and-you-can-too\/","title":{"rendered":"How Brands Are Using Facebook Live to Connect with Customers"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignnone wp-image-23272 size-full\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/03\/27132101\/IMG_3003.jpg\" alt=\"\" width=\"550\" height=\"367\" srcset=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/03\/27132101\/IMG_3003.jpg 550w, https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/03\/27132101\/IMG_3003-300x200.jpg 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Ever dreamed of the chance to shout the iconic \u201cLive from New York, it&#8217;s Saturday night!\u201d? Well, that may still be out of reach. The good news is that broadcasting before a live audience has never been easier. With a little planning, you could be reaching an audience <\/span><i><span style=\"font-weight: 400;\">almost <\/span><\/i><span style=\"font-weight: 400;\">as large as an SNL episode. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/live.fb.com\/\">Facebook Live<\/a> lets you stream&#8211;you guessed it!&#8211;Live video, completely in real time, for your followers. It allows you to break the fourth wall between you and your customers, sharing the unedited, real-life version of you. Nothing warms people to a brand more than authenticity, and Facebook Live is a great medium to convey yours to your followers.<\/span><\/p>\n<h2><b>What\u2019s in it for You?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Stephanie Abrams Cartin and Courtney Spritzer are co-founders of <\/span><a href=\"https:\/\/www.socialflyny.com\/\"><span style=\"font-weight: 400;\">Socialfly<\/span><\/a><span style=\"font-weight: 400;\">, a New York-based social media and marketing agency. <a href=\"https:\/\/www.forbes.com\/sites\/kateharrison\/2016\/12\/12\/get-your-brand-on-facebook-live-now\/#5633ecd123e3\">They get straight to the point with the importance of video for your brand<\/a>:\u201cLet\u2019s get clear: if your brand isn\u2019t already creating video content for social, it\u2019s behind the times&#8230;it\u2019s more important than ever to produce video content if you want to stay relevant and keep up with your competition.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cLet\u2019s get clear: if your brand isn\u2019t already creating video content for social, it\u2019s behind the times&#8230;it\u2019s more important than ever to produce video content if you want to stay relevant and keep up with your competition.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cartin and Spritzer are right. When it comes to engagement and sharing, video outpaces everything else. <a href=\"http:\/\/go.brightcove.com\/begin-your-heros-journey-today\">Video solutions provider\u00a0<\/a><\/span><span style=\"font-weight: 400;\">Brightcove reports that<\/span><span style=\"font-weight: 400;\">\u00a0<strong>social video generates 1,200% more shares than images or text combined<\/strong>. Combined!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Facebook Live takes advantage of people\u2019s love of video, allowing everyone to connect compellingly. And with Facebook\u2019s <\/span><a href=\"http:\/\/newsroom.fb.com\/company-info\/\"><span style=\"font-weight: 400;\">1.23 billion daily active users<\/span><\/a><span style=\"font-weight: 400;\">, well&#8230;it&#8217;s kind of like shooting fish in a barrel.\u00a0<span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">Consider using a\u00a0Facebook analytics tool to measure your success and optimize your Facebook Live strategy, as well as a <a href=\"https:\/\/www.conversios.io\/blog\/facebook-conversion-api-for-startups\/\" target=\"_blank\" rel=\"noopener\">Facebook conversion API<\/a> to track potential customer behavior and create targeted Facebook ads for your target audience.<\/span>\u00a0These tools provide valuable insights into your audience engagement and reach.<\/span><\/p>\n<p><div class=\"subscription-hero-snippet image-on-left\" style=\"background: #161C4A\"><div class=\"title centered\">Want a free brand review?<\/div><div class=\"main-content\"><div class=\"image-wrapper\"><img decoding=\"async\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2022\/07\/09131004\/brand-identity-grader-blog-cta-hero.png\" alt=\"brand identity grader hero\"\/><\/div><div class=\"form-wrapper\"><div class=\"subtitle\">Answer 5 short questions and we will send a custom report with actionable insights and specific actions you can take to build a stronger brand.<\/div><div>\n<script>\nfunction submitForm_drip_form(oFormElement) {\n  var xhr = new XMLHttpRequest();\n  xhr.onload = function() { \n    if (xhr.status == 200 || xhr.status == 202) {\n      var formEl = document.getElementById(\"drip_form\");\n      var doneEl = document.getElementById(\"done_drip_form\");\n      formEl.style = \"display: none\";\n      doneEl.style = \"display: block\";\n    } else {\n      alert(xhr.responseText);\n    }\n  }\n  var formData = new FormData(oFormElement);\n  grecaptcha.execute(\"6LcyQTUpAAAAAC5ZPtCYQzRWKR732_LmqInv9YSK\", { action: \"external_bumblebee_lead\" }).then((token) => {\n    formData.set(\"recaptcha_token\", token);\n    xhr.open(oFormElement.method, oFormElement.action, true);\n    xhr.setRequestHeader(\"x-frontendurl\", window.location.href);\n    xhr.send(formData);\n  });\n\n  return false;\n  }\n<\/script>\n<div id=\"done_drip_form\" class=\"done\">\n      <div class=\"success-title\">\n        <i class=\"fa fa-check-circle\"><\/i><br\/> We just emailed the info to you.\n      <\/div><\/div><form id=\"drip_form\" action=\"https:\/\/www.crowdspring.com\/api\/v1\/bb\/external_leads\/\" method=\"post\" onsubmit=\"return submitForm_drip_form(this);\">\n      <div class=\"form-group\">\n        <input type=\"email\" name=\"email\" class=\"form-control\" id=\"mce-EMAIL\" required=\"true\"\/>\n        <label html_for=\"mce-EMAIL\" class=\"form-label\">Email Address<\/label>\n      <\/div> \n      <div style=\"position: absolute; left: -5000px\" aria-hidden=\"true\">\n\t<input type=\"text\" value=\"brand-identity-grader-landing-page\" tabindex=\"-1\" name=\"tags\" readonly=\"true\"\/>\n        <input type=\"text\" value=\"true\" tabindex=\"-1\" name=\"add_country_tier_suffix\" readonly=\"true\"\/>\n      <\/div><input type=\"submit\" value=\"I want a stronger brand!\" class=\"btn btn-primary\" \/><p class=\"notice\"> <\/form><\/div><\/div><\/div><\/div><\/p>\n<h2><b>It\u2019s Not (Just) Personal<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Creating personal relationships with your consumers is important, but don&#8217;t think Facebook Live\u2019s purpose is limited to that. Live video increases your chances of breaking through to an audience overwhelmed by other types of content. Facebook <\/span><a href=\"http:\/\/newsroom.fb.com\/news\/2016\/03\/news-feed-fyi-taking-into-account-live-video-when-ranking-feed\/\"><span style=\"font-weight: 400;\">shared<\/span><\/a><span style=\"font-weight: 400;\"> in a blog post that <strong>people are three times more likely to watch a video if it\u2019s live<\/strong>. Consequently, Facebook\u2019s algorithm ranks live videos higher in the newsfeed\u2014meaning you\u2019ll get far more attention from a live video than from a status update or cute photo.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>76.5% of marketers and small business owners who have used video marketing said it had a direct and positive impact on their business<\/strong>, according to a recent <\/span><a href=\"https:\/\/animoto.com\/blog\/business\/2016-social-video-forecast-infographic\/\"><span style=\"font-weight: 400;\">Animoto survey<\/span><\/a><span style=\"font-weight: 400;\">. If you\u2019re interested in finding ways to reach your audience and extend awareness of your brand, Facebook Live, combined with effective live-streaming <a href=\"https:\/\/www.streamingvideoprovider.com\/live-streaming-platform\/streaming-video-marketing\/\" target=\"_blank\" rel=\"noopener\">video marketing<\/a>, is a powerful tool to help you do that. Equip yourself with some of these strategies, and don\u2019t forget to smile!<\/span><\/p>\n<h2><b>Let Your Comments Be Your Guide<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A great way to use Facebook Live for your business is to talk about what your customers are interested in. Maybe you recently wrote something for your blog and were bombarded with questions and comments. Great! Why not schedule a Facebook Live session and answer their questions over video? You can also read their comments as they come in during your stream, fostering an increased community spirit between you and your following. <\/span><\/p>\n<p><iframe style=\"border: none; overflow: hidden;\" src=\"https:\/\/www.facebook.com\/plugins\/video.php?href=https%3A%2F%2Fwww.facebook.com%2Fbenefitcosmetics%2Fvideos%2F10153509745623148%2F&amp;width=550&amp;show_text=false&amp;appId=196092547127601&amp;height=550\" width=\"550\" height=\"550\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">Makeup powerhouse <\/span><a href=\"https:\/\/www.benefitcosmetics.com\/us\/en\"><span style=\"font-weight: 400;\">Benefit<\/span><\/a><span style=\"font-weight: 400;\"> does this well in their weekly \u201c<\/span><a href=\"https:\/\/www.facebook.com\/benefitcosmetics\/videos\/10153509745623148\/\"><span style=\"font-weight: 400;\">Tipsy Tricks<\/span><\/a><span style=\"font-weight: 400;\">.\u201d The host polls the audience to determine which product they&#8217;d like to see them use in the makeup look they&#8217;re creating, allowing viewers to have a direct hand in the video\u2019s direction. Having a conversation like that through live streaming is an excellent way to foster brand loyalty, which is priceless.<\/span><\/p>\n<h2><b>Behind the Scenes Streaming<\/b><\/h2>\n<p><iframe style=\"border: none; overflow: hidden;\" src=\"https:\/\/www.facebook.com\/plugins\/video.php?href=https%3A%2F%2Fwww.facebook.com%2FDunkinDonutsUS%2Fvideos%2F10154465505323238%2F&amp;width=550&amp;show_text=false&amp;appId=196092547127601&amp;height=550\" width=\"550\" height=\"550\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">Go behind the scenes of your business! Is it time to <\/span><a href=\"https:\/\/www.facebook.com\/DunkinDonutsUS\/videos\/10154465505323238\/\"><span style=\"font-weight: 400;\">make the donuts<\/span><\/a><span style=\"font-weight: 400;\">? Dunkin\u2019 Donuts thought you\u2019d like to watch, and more than 36,000 viewers tuned in to see donuts being made.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Want people to see how hilarious your company\u2019s culture is? Check out Buzzfeed\u2019s infamous <\/span><a href=\"https:\/\/www.buzzfeed.com\/tasneemnashrulla\/we-blew-up-a-watermelon-and-everyone-lost-their-freaking-min?utm_term=.gf7eBJ1BD&amp;sub=4204632_8399253\"><span style=\"font-weight: 400;\">watermelon video<\/span><\/a><span style=\"font-weight: 400;\">, where the peak of its 45-minute runtime saw <\/span><a href=\"https:\/\/www.buzzfeed.com\/brendanklinkenberg\/this-exploding-watermelon-was-facebook-lives-biggest-hit-to?utm_term=.ogl2VZ7VY#.jejE4a54X\"><span style=\"font-weight: 400;\">807,000 viewers<\/span><\/a><span style=\"font-weight: 400;\"> tuning in. <\/span><\/p>\n<p><iframe style=\"border: none; overflow: hidden;\" src=\"https:\/\/www.facebook.com\/plugins\/video.php?href=https%3A%2F%2Fwww.facebook.com%2FBuzzFeed%2Fvideos%2F10154535206385329%2F&amp;width=550&amp;show_text=false&amp;appId=196092547127601&amp;height=550\" width=\"550\" height=\"550\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t be afraid to hit that Live button. People love watching things that are typically off-limits to them or that make them laugh. Seeing what you love and who you are in real-time can be a powerful bonding experience for your audience.<\/span><\/p>\n<h2><b>V.I.P. Treatment<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Product launches are exciting and, often, very exclusive. Only VIPs and the press were traditionally granted access to these lux affairs. How cool would it be to feel like a VIP yourself by being given an invitation to a fancy event?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With a <a href=\"https:\/\/onestream.live\/blog\/facebook-live-streaming\/\" target=\"_blank\" rel=\"noopener\">Facebook Live stream<\/a>, you can invite your followers to your product launch, making them feel special and extra-valued. Show off your new product and explain exactly how it will improve your viewers&#8217; lives. Hold a Q&amp;A where you let your customers lead the conversation. Answer their questions, find out how they feel about your product, and let them know their thoughts matter!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Still not sure? Chevrolet\u2019s <\/span><a href=\"http:\/\/insideevs.com\/2017-chevrolet-bolt-livestream-ces-2016\/\"><span style=\"font-weight: 400;\">live stream<\/span><\/a><span style=\"font-weight: 400;\"> unveiling the 2017 Bolt EV attracted <\/span><a href=\"http:\/\/www.jeffbullas.com\/2016\/07\/26\/11-ways-use-facebooks-24-hour-live-streaming-business\/\"><span style=\"font-weight: 400;\">over 55,000 views<\/span><\/a><span style=\"font-weight: 400;\">, showing how the platform can be used for a new product launch.<\/span><\/p>\n<p><iframe style=\"border: none; overflow: hidden;\" src=\"https:\/\/www.facebook.com\/plugins\/video.php?href=https%3A%2F%2Fwww.facebook.com%2Fchevrolet%2Fvideos%2F10153831975917296%2F&amp;width=550&amp;show_text=false&amp;appId=196092547127601&amp;height=550\" width=\"550\" height=\"550\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">Pretty good numbers for a real-time event!<\/span><\/p>\n<h2><b>And\u2026 (Take) Action!<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If you decide your marketing strategy will include Facebook Live, consider how you will engage with your audience during the broadcast. Besides creating a more personal connection with your audience, creating engagement is a primary way to ensure your Live broadcast shows up in other people&#8217;s news feeds and increases your brand&#8217;s reach.<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>Ask people to\u00a0<\/strong><strong>like and share your live broadcast multiple times during the show.<\/strong> The more people who like and share your live broadcast, the more it will appear\u00a0in people&#8217;s News Feeds.<\/span><\/li>\n<li><strong>Encourage people to ask questions and answer them live.\u00a0<\/strong>The number of comments on your broadcast is another way to get Facebook to display your live broadcast on more people&#8217;s News Feeds.<\/li>\n<li><strong>Ask your viewers to subscribe to live notifications by instructing them to click the small, downward-facing arrow in the top right-hand corner of the post, and choose &#8220;Turn On Notifications.&#8221;<\/strong> This will make it more likely that they will be notified of your next live broadcast.<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">So, now you know what Facebook Live is, why you should use it, and you\u2019re well equipped with strategies for launching a super-successful video. If you decide to go for it, it can be a great tool to incorporate into your marketing and social media strategy. Don\u2019t forget that more engagement and interaction with your audience is always good. Good luck getting into that director\u2019s chair. You\u2019re going to nail it!<\/span><\/p>\n<p><a href=\"https:\/\/www.crowdspring.com\/how-it-works\/?utm_source=csblog&utm_medium=marketing&utm_campaign=cta\" target=\"_blank\"><img decoding=\"async\" class=\"alignnone size-full wp-image-35262\" src=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2022\/05\/06164945\/small-business-blog-master-cta.png\" alt=\"\" width=\"700\" height=\"466\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ever dreamed of the chance to shout the iconic \u201cLive from New York, it&#8217;s Saturday night!\u201d? Well, that may still be out of reach. The good news is that broadcasting before a live audience has never been easier. With a little planning, you could be reaching an audience almost as large as an SNL episode. Facebook Live lets you stream&#8211;you guessed it!&#8211;Live video, completely in real time, for your followers. It allows you to break the fourth wall between you and your customers, sharing the unedited, real-life version of you. Nothing warms people to a brand more than authenticity, and Facebook Live is a great medium to convey yours to your followers. What\u2019s in it for You? Stephanie Abrams Cartin and Courtney Spritzer are co-founders of Socialfly, a New York-based social media and marketing agency. They get straight to the point with the importance of video for your brand:\u201cLet\u2019s get clear: if your brand isn\u2019t already creating video content for social, it\u2019s behind the times&#8230;it\u2019s more important than ever to produce video content if you want to stay relevant and keep up with your competition.\u201d \u201cLet\u2019s get clear: if your brand isn\u2019t already creating video content for social, it\u2019s behind the times&#8230;it\u2019s more important than ever to produce video content if you want to stay relevant and keep up with your competition.\u201d Cartin and Spritzer are right. When it comes to engagement and sharing, video outpaces everything else. Video solutions provider\u00a0Brightcove reports that\u00a0social video generates 1,200% more shares than images or text combined. Combined! Facebook Live takes advantage of people\u2019s love of video, allowing everyone to connect compellingly. And with Facebook\u2019s 1.23 billion daily active users, well&#8230;it&#8217;s kind of like shooting fish in a barrel.\u00a0Consider using a\u00a0Facebook analytics tool to measure your success and optimize your Facebook Live strategy, as well as a Facebook conversion API to track potential customer behavior and create targeted Facebook ads for your target audience.\u00a0These tools provide valuable insights into your audience engagement and reach. Want a free brand review?Answer 5 short questions and we will send a custom report with actionable insights and specific actions you can take to build a stronger brand. We just emailed the info to you. Email Address It\u2019s Not (Just) Personal Creating personal relationships with your consumers is important, but don&#8217;t think Facebook Live\u2019s purpose is limited to that. Live video increases your chances of breaking through to an audience overwhelmed by other types of content. Facebook shared in a blog post that people are three times more likely to watch a video if it\u2019s live. Consequently, Facebook\u2019s algorithm ranks live videos higher in the newsfeed\u2014meaning you\u2019ll get far more attention from a live video than from a status update or cute photo. 76.5% of marketers and small business owners who have used video marketing said it had a direct and positive impact on their business, according to a recent Animoto survey. If you\u2019re interested in finding ways to reach your audience and extend awareness of your brand, Facebook..<\/p>\n","protected":false},"author":25523,"featured_media":23273,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3157],"tags":[2987,2635,659,1399],"class_list":["post-23271","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-facebook-marketing","tag-small-business-marketing","tag-social-media-marketing","tag-startup-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Brands Are Using Facebook Live to Connect with Customers - crowdspring Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Brands Are Using Facebook Live to Connect with Customers - crowdspring Blog\" \/>\n<meta property=\"og:description\" content=\"Ever dreamed of the chance to shout the iconic \u201cLive from New York, it&#8217;s Saturday night!\u201d? Well, that may still be out of reach. The good news is that broadcasting before a live audience has never been easier. With a little planning, you could be reaching an audience almost as large as an SNL episode. Facebook Live lets you stream&#8211;you guessed it!&#8211;Live video, completely in real time, for your followers. It allows you to break the fourth wall between you and your customers, sharing the unedited, real-life version of you. Nothing warms people to a brand more than authenticity, and Facebook Live is a great medium to convey yours to your followers. What\u2019s in it for You? Stephanie Abrams Cartin and Courtney Spritzer are co-founders of Socialfly, a New York-based social media and marketing agency. They get straight to the point with the importance of video for your brand:\u201cLet\u2019s get clear: if your brand isn\u2019t already creating video content for social, it\u2019s behind the times&#8230;it\u2019s more important than ever to produce video content if you want to stay relevant and keep up with your competition.\u201d \u201cLet\u2019s get clear: if your brand isn\u2019t already creating video content for social, it\u2019s behind the times&#8230;it\u2019s more important than ever to produce video content if you want to stay relevant and keep up with your competition.\u201d Cartin and Spritzer are right. When it comes to engagement and sharing, video outpaces everything else. Video solutions provider\u00a0Brightcove reports that\u00a0social video generates 1,200% more shares than images or text combined. Combined! Facebook Live takes advantage of people\u2019s love of video, allowing everyone to connect compellingly. And with Facebook\u2019s 1.23 billion daily active users, well&#8230;it&#8217;s kind of like shooting fish in a barrel.\u00a0Consider using a\u00a0Facebook analytics tool to measure your success and optimize your Facebook Live strategy, as well as a Facebook conversion API to track potential customer behavior and create targeted Facebook ads for your target audience.\u00a0These tools provide valuable insights into your audience engagement and reach. Want a free brand review?Answer 5 short questions and we will send a custom report with actionable insights and specific actions you can take to build a stronger brand. We just emailed the info to you. Email Address It\u2019s Not (Just) Personal Creating personal relationships with your consumers is important, but don&#8217;t think Facebook Live\u2019s purpose is limited to that. Live video increases your chances of breaking through to an audience overwhelmed by other types of content. Facebook shared in a blog post that people are three times more likely to watch a video if it\u2019s live. Consequently, Facebook\u2019s algorithm ranks live videos higher in the newsfeed\u2014meaning you\u2019ll get far more attention from a live video than from a status update or cute photo. 76.5% of marketers and small business owners who have used video marketing said it had a direct and positive impact on their business, according to a recent Animoto survey. If you\u2019re interested in finding ways to reach your audience and extend awareness of your brand, Facebook..\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.crowdspring.com\/blog\/how-brands-are-using-facebook-live-to-connect-with-customers-and-you-can-too\/\" \/>\n<meta property=\"og:site_name\" content=\"crowdspring Blog\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-13T14:33:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-02T17:57:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/images.crowdspring.com\/blog\/wp-content\/uploads\/2017\/03\/27132101\/IMG_3003-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"550\" \/>\n\t<meta property=\"og:image:height\" content=\"367\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Amanda Bowman\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Amanda Bowman\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.crowdspring.com\\\/blog\\\/how-brands-are-using-facebook-live-to-connect-with-customers-and-you-can-too\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.crowdspring.com\\\/blog\\\/how-brands-are-using-facebook-live-to-connect-with-customers-and-you-can-too\\\/\"},\"author\":{\"name\":\"Amanda Bowman\",\"@id\":\"https:\\\/\\\/www.crowdspring.com\\\/blog\\\/#\\\/schema\\\/person\\\/3780ec20a7fcb68e3a2e8e90b831b3d2\"},\"headline\":\"How Brands Are Using Facebook Live to Connect with Customers\",\"datePublished\":\"2017-03-13T14:33:21+00:00\",\"dateModified\":\"2025-09-02T17:57:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.crowdspring.com\\\/blog\\\/how-brands-are-using-facebook-live-to-connect-with-customers-and-you-can-too\\\/\"},\"wordCount\":1173,\"publisher\":{\"@id\":\"https:\\\/\\\/www.crowdspring.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.crowdspring.com\\\/blog\\\/how-brands-are-using-facebook-live-to-connect-with-customers-and-you-can-too\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/images.crowdspring.com\\\/blog\\\/wp-content\\\/uploads\\\/2017\\\/03\\\/27132101\\\/IMG_3003-1.jpg\",\"keywords\":[\"Facebook Marketing\",\"Small Business Marketing\",\"Social Media Marketing\",\"Startup Marketing\"],\"articleSection\":[\"Marketing\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.crowdspring.com\\\/blog\\\/how-brands-are-using-facebook-live-to-connect-with-customers-and-you-can-too\\\/\",\"url\":\"https:\\\/\\\/www.crowdspring.com\\\/blog\\\/how-brands-are-using-facebook-live-to-connect-with-customers-and-you-can-too\\\/\",\"name\":\"How Brands Are Using Facebook Live to Connect with Customers - 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The good news is that broadcasting before a live audience has never been easier. With a little planning, you could be reaching an audience almost as large as an SNL episode. Facebook Live lets you stream&#8211;you guessed it!&#8211;Live video, completely in real time, for your followers. It allows you to break the fourth wall between you and your customers, sharing the unedited, real-life version of you. Nothing warms people to a brand more than authenticity, and Facebook Live is a great medium to convey yours to your followers. What\u2019s in it for You? Stephanie Abrams Cartin and Courtney Spritzer are co-founders of Socialfly, a New York-based social media and marketing agency. They get straight to the point with the importance of video for your brand:\u201cLet\u2019s get clear: if your brand isn\u2019t already creating video content for social, it\u2019s behind the times&#8230;it\u2019s more important than ever to produce video content if you want to stay relevant and keep up with your competition.\u201d \u201cLet\u2019s get clear: if your brand isn\u2019t already creating video content for social, it\u2019s behind the times&#8230;it\u2019s more important than ever to produce video content if you want to stay relevant and keep up with your competition.\u201d Cartin and Spritzer are right. When it comes to engagement and sharing, video outpaces everything else. Video solutions provider\u00a0Brightcove reports that\u00a0social video generates 1,200% more shares than images or text combined. Combined! Facebook Live takes advantage of people\u2019s love of video, allowing everyone to connect compellingly. And with Facebook\u2019s 1.23 billion daily active users, well&#8230;it&#8217;s kind of like shooting fish in a barrel.\u00a0Consider using a\u00a0Facebook analytics tool to measure your success and optimize your Facebook Live strategy, as well as a Facebook conversion API to track potential customer behavior and create targeted Facebook ads for your target audience.\u00a0These tools provide valuable insights into your audience engagement and reach. Want a free brand review?Answer 5 short questions and we will send a custom report with actionable insights and specific actions you can take to build a stronger brand. We just emailed the info to you. Email Address It\u2019s Not (Just) Personal Creating personal relationships with your consumers is important, but don&#8217;t think Facebook Live\u2019s purpose is limited to that. Live video increases your chances of breaking through to an audience overwhelmed by other types of content. Facebook shared in a blog post that people are three times more likely to watch a video if it\u2019s live. Consequently, Facebook\u2019s algorithm ranks live videos higher in the newsfeed\u2014meaning you\u2019ll get far more attention from a live video than from a status update or cute photo. 76.5% of marketers and small business owners who have used video marketing said it had a direct and positive impact on their business, according to a recent Animoto survey. 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