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Small business

Top 9 Best CRMs for Small Businesses in 2019

Your ability to organize information efficiently and effectively is often the difference between your business succeeding and failing. We’ve curated a list of the most recommended CRMs for small businesses and startups.

Marketing and branding

Valuable Strategies to Generate Business Referrals and Increase Sales

If you don’t have a referral marketing strategy in place, you’re making a mistake. Referrals from happy customers represent your best opportunity to grow revenue and profits in your business. Here are the proven strategies that can help you generate business referrals and win back the advantage from your competitors.

Make Your Small Business Smarter with Artificial Intelligence and Machine Learning

Mention artificial intelligence (AI) to someone, and they’ll probably think of things like sentient robots or murderous computers. (“I’m afraid I can’t do that, Dave.”)

You have to look no further than the phone in your ..

30 Apps That Turn Your Phone Into A High-Powered Mobile Office For Your Business

Most business owners say that they lack the time to get everything done.

This is especially true if your job involves travel. Travel puts extra pressure on our ability to deal with email, meet with our teams, review deli..

7 Proven Ways to Improve Customer Service

In most situations, a customer’s only direct human contact with a company is through the company’s customer service team. Usually, the customer isn’t happy about something and needs help. As a result, whether you run a ..

Small Business Customer Service Tips: The Art of the Short Reply

When I first joined the customer support team at crowdSPRING, I was convinced that every customer or creative needed detailed replies; the next great American novel in email response form. More content means good customer..

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Learn How To Get A Design Your Customers Will Love

Why Monopolizing The Market Is Poor Customer Service

We’ve all played the classic board game Monopoly, and we know how frustrating it is when a player gets all of the prime real estate and has the gaul to put countless hotels on each space. It’s infuriating to watch them la..

7 Things NOT to Say To Customer Service

In customer service, we hear many of the same phrases all day, everyday. If given the chance, most customer service reps would likely give you a list of cringe-inducing phrases they hear at work (and in their haunting nig..

10 Important Things You Can Do To Be A Good Customer

As customers, we often put our expectations in the hands of the customer service team. That being said, there is so much one can do to take charge of their own experience as a customer. The company, the product, and the t..

Seven Tips On Being A Great Customer

The most successful companies often also provide exceptional customer service. But as anyone who’s worked in customer service can tell you – not all customers are the same. Sure, we do our absolute best to treat each custom..

Three Awesome Tools for Small Businesses and Startups

It’s not easy to start and run a successful business. After all, business owners must manage many different things and wear different hats in operating their business. From developing products and services to hiring to ..

The Insider’s Guide To Great Customer Service

As consumers, we regularly measure our experiences by the quality of a company’s products, services, and customer service. Ironically, many companies forget that customer service often reflects how the world views their bus..

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