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1. Small Business

What is Customer Happiness and 6 Strategies To Keep Customers Happy

Your small business can grow faster by measuring customer satisfaction. Here are 7 important steps to measure satisfaction correctly.

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1. Marketing

Emotional Branding: What It Is and How to Use It Effectively

Emotional branding appeals to consumers’ emotions, needs, and aspirations. We offer proven insights for introducing emotions to your branding strategy.

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1. Small Business

6 Ways to Create the Best Customer Experience

Learn about customer experience, why it’s essential to the success of your business, and how to create a great customer experience.

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1. Brand Identity

4 Proven Ways to Differentiate Your Brand From Competitors

Here are four proven ways your company can differentiate from competitors to increase sales and profits and to create loyal customers.

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1. Small Business

13 Powerful Ways You Can Manage Customer Expectations Better To Grow Your Business Faster

We explore 13 ways that you can better manage your customers’ expectations, create loyal brand followers, and grow your business faster.

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1. Small Business

8 Proven Psychological Strategies To Deal With Angry, Emotional or Difficult Customers

Every business has some unhappy customers. Here are key strategies that will help you to more effectively work with angry, emotional, or difficult customers.

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1. Small Business

8 Effective Ways Your Small Business Can Wow and Win Back Lost Customers

What if you could resurrect those customers who have “ghosted” your business? What if you could rebuild those relationships and reclaim that revenue? You could grow your business and spend less doing so.

Here are 8 effective techniques you can use to revive lost customers.

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1. Small Business

6 Important Questions Every Business Should Ask Their Customers

Feedback from customers – and what you do with that feedback – can turn an average business into a  high growth business. Don’t ignore important conversations with your customers.

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1. Small Business

7 Proven Ways to Improve Customer Service

Here are 7 proven customer service tips to help your business put smiles on your customers’ faces.

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1. Small Business

Small Business Customer Service Tips: The Art of the Short Reply

If you want to improve customer service, consider shorter responses. Here are the top 4 ways to shorten customer service responses.

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1. Small Business

Why Monopolizing The Market Is Poor Customer Service

Have you considered the ways monopolizing the market hurts you, your customers, and even your customer service team?

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1. Small Business

7 Things NOT to Say To Customer Service

In customer service, we hear many of the same phrases all day, every day. If given a chance, most customer service reps would likely give you a list of cringe-inducing phrases they hear at work (and in their haunting nigh..