What do you do?
Provide training to professionals interested in building workplace skills
What is your industry?
Describe your audience
Managers interested in improving their customer service
How do you intend to use this article, report or proposal (print, web, etc.)?
What 3 things would you like to communicate to your audience through this content?
Customer service is important, give tips and techniques for improving customer service
Style and Details
Do you have a title for this piece?
How to Create a Great Customer Service Experience
Do you have a thesis or conclusion that must be reached?
Through the steps given, you can create a great customer service experience for your customers
List all information that must be included
Intro; bulleted or numbered list describing steps and techniques to employ to improve the customer service experience
What character, tenor and spirit do you want to convey?
Friendly, conversational tone
What is your required length in words or pages for this article, report or proposal?
around 500 words
Do you want to include additional info?
Look for examples on the web, do some research
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