Help Center

General Questions view all »

• What is crowdSPRING?

  crowdSPRING is the world’s #1 marketplace for custom logo design, web design, graphic design, industrial design and writing services. Entrepreneurs and small businesses simply post what they need, when they ...

• What is a Reputation Score?

  crowdSPRING has a system in place which computes and displays a "Reputation Score" on every user's profile. The system takes into account the quality of work submitted by the user, ...

• What can you do on crowdSPRING without signing up?

  You can take a browse through many projects (some do require you to be a registered user), check our amazing Creative's portfolios, vand read all help content. You can also ...

• How do you sign up as a Creative or a Buyer?

  Registration takes only 15 seconds and is free! Simply click here or click the "Join" button at the top of any crowdSPRING screen. Next, you'll receive an activation email (look ...

• You signed up, but didn’t get the activation email. What gives?

  Your activation email is probably hiding in your spam or junk folder. If you still can't find it, don't worry: just contact us here and we'll activate your account for ...

Help for Buyers view all »

• Why should you use crowdSPRING for your design or writing needs?

  crowdSPRING is the world's largest community of graphic designers, web designers, illustrators, writers and industrial designers. Over 123,000 from nearly every country on Earth. We help you meet your design ...

• What types of design projects can you post?

  We offer many different categories in which you can post your graphic, web, industrial design and writing projects. Click here for 99 examples of the many types of design projects ...

• Can you post a project in multiple categories?

  For many reasons, we don't allow you to post a project under multiple categories right now (e.g. logo and website). If you need multiple items, just post them as separate ...

• What if you don’t see the category you need for your project?

  If you can't find an appropriate category for your project, contact us right away and we'll see how we can help you post your project.

• Why are web design projects design only (uncoded)?

  Generally, different skills are required to create a beautiful design from the skills needed to build a functional site. It's rare that one person can do both things equally well. ...

Help for Creatives view all »

• What does it mean when the project is "Pending"?

  When a project is pending it means that the buyer has not selected a winner yet. When this happens we set in motion a series of events. First we email ...

• What information will I need to provide to receive payment via a bank wire?

  We can easily pay you through a direct bank wire transfer and this is currently the best option outside of PayPal. When you are awarded a project you will be ...

• Why is my payment being held?

  You may notice that in the top section of your mySPRING Payment tab under the label "Payments on hold" a project or projects are being held and are not available ...

• Why should you join crowdSPRING as a Creative?

  crowdSPRING is the world's largest - and best - community of graphic designers, web designers, illustrators, writers and industrial designers. Tens of thousands from nearly every country on Earth. Size ...

• A Guide to Payments for Creatives

  The first time you participate in a project you will be required to provide your payout account information; to do this, go to your mySPRING page, and click the tab ...

Billing/Payments -Buyers view all »

• What payment methods can you use to pay for your project?

  Choose your payment method between these two convenient options: major credit cards (Amex, MasterCard, Visa, Discover ) or PayPal.

• Will your purchase be secure?

  We protect your sensitive information with industry leading security practices. And ninjas.

• Why do you have to pay up front?

  We ask that you pay for your project up front when you post it so that our Creatives know that you aren't just "window shopping." Once a project gets posted, ...

• What is the crowdSPRING fee?

  crowdSPRING charges a 15% fee on top of your total award amount. For example, if a project award is $400, the total cost to the Buyer is $460 plus the ...

• Can you get a receipt for your payment?

  Your receipt is permanently stored in the "Details" page of your project. Simply log in and then click on the receipt button located on the left hand side of the ...

Payments - Creatives view all »

• How and when do you get paid for a project you've won?

  Once you have been awarded, you will complete the project with your Buyer in wrapup. When the Buyer approves your final files, the project status is changed to "Completed" and ...

• What information will I need to provide to receive payment via a bank wire?

  We can easily pay you through a direct bank wire transfer and this is currently the best option outside of PayPal. When you are awarded a project you will be ...

• Why is my payment being held?

  You may notice that in the top section of your mySPRING Payment tab under the label "Payments on hold" a project or projects are being held and are not available ...

• A Guide to Payments for Creatives

  The first time you participate in a project you will be required to provide your payout account information; to do this, go to your mySPRING page, and click the tab ...

• PayPal does not work in your country. Can we pay you another way?

  For Creatives who reside in a country where PayPal payments are not available, we make payment through a direct bank wire transfer. Our bank charges us a fee for overseas ...

mySPRING view all »

• What is mySPRING?

  mySPRING is your own little area of the site where you can fully manage your user account, notification settings, private messages, portfolio and more.Here is what you can do:In the ...

• How do you edit the information in your profile?

  Go to your profile tab. You can then edit the following information:• Personal Info• Avatar• Email• Password• And finally you can review the ratings buyers gave you for your awesome ...

• What Time Zone does crowdSPRING display?

  We standardize our time against GMT to make sure that everyone knows when projects end. You can easily set your time zone in your mySPRING profile and as long as ...

• How do you manage your notifications?

  Go to your "Notifications" tab in mySPRING.In this tab, verify that we are sending notifications to the correct email (look right at the top, where we'll tell you the email ...

• How do you add a user to your contacts?

  Simply go to the user's profile and click on "Add (user) to my contacts". Once you've added the user to your contacts, the link on his profile becomes "Remove (user) ...

Intellectual Property view all »

• Does crowdSPRING have specific policies to protect intellectual property rights?

  Yes. crowdSPRING has two written policies designed to protect intellectual property. First, crowdSPRING's Copyright Policy makes it easy for copyright owners to report alleged violations of their intellectual property rights. ...

• What does crowdSPRING do to prevent people’s intellectual property from being stolen?

  Just because it is generally impossible to prevent theft doesn't mean that people shouldn't make reasonable efforts to protect intellectual property. Here's what we do at crowdSPRING:• We've developed and ...

• How does crowdSPRING help protect originality of ideas in projects?

  It is not difficult to tell when something is the exact copy of something else -the two look alike, after all! It is far more difficult when the copy is ...

• Who owns the intellectual property for the work submitted by Creatives on crowdSPRING?

  Under our User Agreement, the Creative who submits their work to a project on crowdSPRING at all times owns the intellectual property rights to their original work. Of course, if ...

• What rights does crowdSPRING receive to the works that are submitted to projects?

  crowdSPRING is given limited rights to the work - similar to the rights people give to YouTube, Facebook and other services so that the work can be published on the ...

Writing view all »

• What are writing projects?

  Writing projects are just like design projects except they're for, umm, writing. For example, do you need a great name for your new product or company? Do you need a ...

• What types of writing projects can you post?

  You can post your writing project in the following categories: 1- Naming -Company Naming (Name for a company or entity.) -Product Naming (Name for a product.) -Domain Naming (Name for ...

• What kind of final files should you require in your writing project?

  By default you should always require the following formats to be delivered for your final files: RTF (Rich Text Format), PDF (Portable Document Format). In editing/proofing projects we recommend requiring ...

• Why can't you see other people's entries in a writing project?

  Because of the nature of a writing project and to protect Creative's intellectual property, only the buyer will be able to see all entries. Creatives will see their own entries ...

• In a writing project, how do you review entries?

  In naming and tagline projects, you'll see all entries in the Gallery. You can click on any entry to see the details for that entry. In other types of writing ...

1-to-1 Projects view all »

• What is a 1-to-1 project?

  A 1-to-1 project is similar to a normal project except that in a 1-to-1 project, you'll work with one creative - in a private project. You'll name your award and ...

• How much does a 1-to-1 project cost?

  Just like a normal project, you decide how much your project will cost. We simply charge our standard $39 listing fee plus a 15% commission to host the project, handle ...

• What is the award minimum for a 1-to-1 project?

  The minimum award for a 1-to-1 project starts at $100. Please remember to price your project based on the scope of work. (Note: 1-to-1 projects do not come with a ...

• How do you post your 1-to-1 project?

  Posting a 1-to-1 project works just like a regular project. You will write a creative brief (we'll help by asking a series of questions), determine the amount of the award, ...

• Do you get a contract with your 1-to-1 project?

  You bet. Not only do you get a free legal contract, but we also handle escrow and payment, and provide free non-disclosure agrements with every 1-to-1 project! (Note: 1-to-1 projects ...

can-a-buyer-ask-friends view all »

• Can a buyer ask friends, family, and co-workers to participate in their project?

  We try to provide a level playing field here, and entries by people you work with or know personally have an unfair advantage. Therefore, any such entries would be disqualified. ...