faq

  • You should contact us right away.

  • Buyers can update their project brief - and when they do, we clearly show the update both in the DETAILS tab of the project and on the ACTIVITY tab. If ...

  • Buyers have the option of making their project galleries entirely private to keep the entries safe from prying eyes. When a project has a hidden gallery, we let you know ...

  • Simply go to the project, click on "Request access" and a yellow window will expand.Agree to the non-disclosure agreement (mandatory on all PRO projects) by entering your first and last ...

  • From the project gallery, click on the pink "Participate now" link on the upper righ-hand side of the page. It will open a new submission page. If you do not ...

  • For design projects: If you do not have a template for your entries, you can download it right in the submission page or click here. The ideal size for images ...

  • In short: NO. The use of stock art has always been prohibited on crowdSPRING logo projects. crowdSPRING has a zero tolerance policy towards users who break this rule. Any creative ...

  • It's ok, but here are simple guidelines on including clip art or stock are in your non-logo submission:• Make sure that the license allows you to do so. Read it ...

  • You can withdraw your entries from a project at any time before the project closes. In the detail view for your entry, you will see a link labeled "Withdraw entry" ...

  • The Buyer will receive a notification email right away letting them know that they have a new entry.

  • In the spirit of fair play, we don't allow private messages between the Buyer in a project and the Creatives who are participating. If you'd like to message one another, ...

  • You can ask the Buyer questions, respond to their comments and generally commicate with them all within the pages of your project. If your comments relate to a specific entry, ...

  • Because we take the violation of copyright or of intellectual property very seriously, you should report it to us immediately.Go to the entry in question and simply click on "Report ...

  • We take the violation of copyright or of intellectual property very seriously.If you want to report an inappropriate entry or a copyright violation:• Go to the entry in question. Simply ...

  • If a Buyer is misbehaving, send us message immediately and include all the information relative to this bad behavior. We will review it right away and take all the necessary ...

  • If a Buyer awards you his project, you will receive an email notification and our congratulations for your great work! We'll also let you know by email if the buyer ...

  • Your entries are your intellectual property and belong to you if not awarded.

  • The Buyer has 30 days to complete the project with you. If the Buyer doesn't seem active, try engaging them via the wrap up tab comments. If you still don't ...

  • We provide some nifty templates (AI and PSD) which you may find useful. You can click here to download them.

  • Always check in the details page of the project which file formats are required by the Buyer as they’re different for each project. The most common files our Buyers ask ...

  • In design projects, your proof should be either a JPEG (.jpg) or a PNG (.png) file for us to display it correctly. The best size to use when creating your ...

  • You should contact us right away and also explain to the Buyer what your additional fee and availability is for additional work. If you need our assistance and you feel ...

  • Compressing all your files in a ZIP file is the best way to quickly deliver them to your Buyer for review. We're all for it!

  • We've developed a two-way reputation system with relevant information to help you decide whether to work with a particular Creative or Buyer. At the end of every project, we ask ...

  • You should be careful. crowdSPRING strongly suggest that you keep all transactions (even file exchange) on our marketplace. We have tools in place that help protect your intellectual property and ...

  • You should absolutely create a portfolio because it will show all your skills (bow hunting skills and otherwise) and great talent to the world. As an added bonus, Buyers will ...

  • If your account is suspended, we did send you a message to let you know. If you didn't receive a message, contact us.

  • Buyers can score your entries and leave you specific feedback on your work directly in the project. When they do, you will receive a notification email letting you know about ...

  • In design projects with private galleries (and in all writing projects), the winning entry is only visible to the Buyer and the awarded Creative. Some buyers select the private gallery ...

  • When the buyer posted their project, we asked whether they would permit participants to display their proposed work in their portfolios (whether or not they were selected as the winner ...

  • If a buyer doesn't pick an entry, we set in motion a series of events. First we email them. Then, if they don't respond, we call them. And eventually, if ...

  • After listening to our community, we’ve decided that all our creatives should be able to illustrate their logo design using it in a “real life” application. In order to keep ...

  • Once you have been awarded, you will complete the project with your Buyer in wrapup. When the Buyer approves your final files, the project status is changed to "Completed" and ...

  • Naming projects are set up so that creatives may enter up to 10 entries at a time in a project. There is also a filter that will prevent the same ...

  • We take the violation of copyright or of intellectual property very seriously. Therefore, we ask you to tell us more about the entry you are submitting:Select the checkmark box that ...

  • Creatives are not allowed to use free or purchased templates for web site designs. We want to promote and reward creativity and original work - using pre-made templates doesn't do ...

  • Unfortunately, sometimes a buyer in a project just doesn't get the result they are looking for and we have to honor our guarantee and issue a refund. It could be ...

  • The ideal size for images on our site is 800 x 800 (1025 x 768 for website projects). You can download a template by clicking here.

  • To create a portfolio, simply go to your mySPRING account and click on the ‘Portfolio' tab. From there you'll be able to view, add, delete and manage all the items ...

  • Currently we support MPEG files only, preferably with the extension .mp4 We recommend setting your video's dimensions to 640x480 - this is a good balance of resolution size and speed. ...

  • Wrapup for Creatives is a simple, four-step process. To see the Buyer's version of Wrapup, click here.Step 1: You are the winner!After you receive the email letting you know you ...

  • When a project is pending it means that the buyer has not selected a winner yet. When this happens we set in motion a series of events. First we email ...

  • After a buyer awards their project, they can tip other participants. A buyer can tip as many times as they want (each tip must be at least $20). Tips are ...

  • Some Buyers require more privacy for their projects and this is why they post a GOLD or PLATINUM project on crowdSPRING. They need to have the guarantee that the Creatives ...

  • We do not know the reasons why a Buyer would not want such a talented Creative as you to work on their project. We suggest sending them a Private Message ...

  • crowdSPRING has a system in place which computes and displays a "Reputation Score" on every user's profile. The system takes into account the quality of work submitted by the user, ...

  • Many of our Creatives are always working to improve their skills and have success on the site. Here are some tips for improving your entry scores, raising your reputation score, ...

  • Many of our Creatives are always working to improve their skills and have success on the site. Here are some tips for improving your entry scores, raising your reputation score, ...

  • We can easily pay you through Payoneer via their prepaid Mastercard or a bank transfer. Payoneer is available for all creatives on the site, no matter your country of residence, ...

  • Before you are allowed to participate in your first project you are required to provide your payout account information; to do this, go to your mySPRING page, and click the ...

  • You may notice that in the top section of your mySPRING Payment tab under the label "Payments on hold" a project or projects are being held and are not available ...

  • By default, Buyers request some or all of the following formats (dependent on the project category): These formats are industry standards: For design projects: • EPS • PSD • AI ...

  • crowdSPRING is the world's largest - and best - community of graphic designers, web designers, illustrators, writers and industrial designers. Tens of thousands from nearly every country on Earth. Size ...

  • There is never a charge to Creatives on crowdSPRING! It is absolutely free to register and you will not be charged any fee or commission when you win an award. ...

  • We do and they were developed in collaboration with the crowdSPRING community. Click here to read our Standards of Conduct for Creatives.Here is a short version:1. Always tell the truth.2. ...

  • Here are several different options to learn about our new projects: • All our new and open projects are searchable in our browse section. • You can set your notifications ...

  • Absolutely! All you have to do is add the project to your Watchlist. To do so,go to the gallery for project you like and click on the "Add to Watchlist." ...

  • We do not take the removal of users from our site lightly. When a user violates our user agreement and has their account removed, not just that username is removed, ...

  • By "assuring" their project a Buyer promises to award a winner no matter what, and won't be allowed to request a refund. Projects with Assured awards typically attract more participation ...