faq

  • You have the choice, when you post your project, to use a crowdSPRING legal contract or upload your own custom contract If you decide to use a crowdSPRING contract, we'll ...

  • Your creative brief is a description of what you need from your project. Typically you tell people all about what you're looking for, what kind of company you are, how ...

  • It's easy, once your account is activated, login and click on the pink "Start a Project" button at the top of any page. Choose the category you want to post ...

  • Absolutely! You can login before you begin the posting process to save it as a draft in your mySPRING account or register at the end of the process.

  • When posting a project, you'll be asked to pay up front using PayPal or any major credit card (Amex, MasterCard, Visa, Discover) . After that, you're done - you never ...

  • We are proud to offer three types of project packages, one of which is perfect for you! I. Silver projects - If budget is your primary concern, then Silver projects ...

  • Think you'd like to offer a little more? No problem. You'll see the list of project tools and can click on the label "Adjust Awards" and increase Award 1 by ...

  • We offer many different categories in which you can post your graphic, web, industrial design and writing projects. Click here for 99 examples of the many types of design projects ...

  • For many reasons, we don't allow you to post a project under multiple categories right now (e.g. logo and website). If you need multiple items, just post them as separate ...

  • If you can't find an appropriate category for your project, contact us right away and we'll see how we can help you post your project.

  • Generally, different skills are required to create a beautiful design from the skills needed to build a functional site. It's rare that one person can do both things equally well. ...

  • At any time, you can add an update to your brief in your details page. Simply scroll down to the bottom of the details page and click on the "Add ...

  • The average project posted on crowdSPRING receives well over 100 entries!

  • We do not take the removal of users from our site lightly. When a user violates our user agreement and has their account removed, not just that username is removed, ...

  • When a creative violates our user agreement or standards of conduct for creatives, we may permanently remove their account. Here are some of the reasons a creative's account may be ...

  • The best way to guarantee that you'll get a phenomenal result in your project is to find creatives whose work you like and invite them to participate in your project. ...

  • Ultimately, only you can decide on the amount of the award to offer for your project but we can give you some guidelines based on what other people are offering ...

  • Multiple awards significantly boost your project's participation as Creatives have more chances to win an award for their work. By purchasing multiple entries, you can also combine the different elements ...

  • crowdSPRING is the world's largest community of graphic designers, web designers, illustrators, writers and industrial designers. Over 150,500 from nearly every country on Earth. We help you meet your design ...

  • When you post your project, you decide how long it will run for. Silver and Gold projects run between 3 days minimum and 14 days maximum and Platinum projects run ...

  • If you need some extra time to work with the participants or you're hoping for a few more great entries, you can extend the project yourself. Just visit your project ...

  • If you need a little extra time to pick the winning entry(s), we're happy to oblige. Just visit your project and you will see a button labeled "Change Deadline" near ...

  • "Project materials" are all the files, images, etc. that you think are necessary for the completion of your project. You can upload the materials when you post your project or ...

  • If you need confidentiality and you select a project type that permits non disclosure agreement (NDAs are available in Standard and Pro projects), we'll make all participating creatives agree to ...

  • We've been so bold as to recommend the types of files that most people need for a project. Feel free to add (or delete) - it's your project. These formats ...

  • After you've awarded your project, a new tab labeled "Wrap up" will appear in your project and you will start the wrap up stage where you will be able to ...

  • Of course! And we give you a free contract so you know you have full ownership of your final design. You're free to use it any way you like, change ...

  • The moment you post your project, our Creatives start reading your brief and working on their entries. Many Creatives will mull over your project brief and plan to submit on ...

  • Depending on the type of project you select (Silver, Gold, or Platinum), some of these features will either be included in the project listing fee - or you can purchase ...

  • We can help you to promote your project to our community. We offer two types of promotions: Basic promotion - attract more creatives and more entries with a listing on ...

  • A hidden gallery means that the buyer is the only user who can see all of the entries submitted; participating Creatives will only see their own entries. This protects your ...

  • The winning entry is not visible in a PLATINUM project nor in a Gold project with a closed gallery. When a gallery is private, the winning entry also stays private.

  • The entire project is fully managed right on our site and we give you the tools to make this easy. You can easily sort or filter the entries as they ...

  • The crowdSPRING scoring system is based on a familiar 5-star system. It is critical that you try to score every entry you receive as this can make a very big ...

  • There are three different ways of providing feedback: If you need to post a public message to all participants in your project: • You can also post an update to ...

  • Buyers can remove any entry (in any project) from consideration in their project by clicking "no thanks" above the entry in detail view. When an entry is removed from consideration, ...

  • We see a direct correlation between the quantity and quality of a Buyer's feedback and the number and quality of submissions. Buyer's who respond to submissions with helpful and constructive ...

  • Because users can only see their own star ratings and feedback, we provide a tool which gives anyone an overview of the status of a project. The "Project stats" tool ...

  • Each time a Creative submits an entry to your project and/or leaves a comment for you, you will receive an email notification from crowdSPRING. Talk about instant gratification!

  • We ask all our Creatives to strictly follow our Standards Of Conduct for Creatives.If a Creative is misbehaving, send let us know right away and provide as many specifics as ...

  • Absolutely. Creatives are in control of their entries and can withdraw them at anytime before the project closes. Creatives withdraw their work for many reasons and often times it's simply ...

  • Of course - you can ask for tweaks and changes while your project is open! We strongly recommend that you give feedback and direction to your Creatives as much as ...

  • As soon as your project is posted, it is indexed in our browse section. Our Creatives constantly check our Browse PAGE to find new projects to work on so they'll ...

  • Simply browse for Creatives that you like in open projects or by looking at Creatives' profile and portfolios. You can find profiles and portfolios by clicking Browse at the top ...

  • In your project's settings tab (this is available only in PRO projects), you have two ways of approving Creatives in your project:You can approve Creatives after they signed your NDA ...

  • All the projects posted on crowdSPRING are sorted based on the award amount by default. This means that the projects with the highest awards appear first. That said, all of ...

  • All projects on crowdSPRING are different and Creatives are free to choose which projects to participate in. There are many possible reasons why your project isn't getting as many entries. ...

  • Since the average project receives well over 100 entries, it's understandable that you might have trouble picking just one. But don't worry, now - just as in real life - ...

  • A presentation is a great way for agencies, art directors, project managers and consultants to discretely share entries in your project with clients and others. Choose your favorite entries and ...

  • You have seven days to select your winning entry. In very rare cases, you might need another day or two. We do allow more time if you really need it, ...

  • After your project is closed, log in and visit your project's Gallery page. Every entry in the Gallery will show a red "Pick Me" banner in the top left corner. ...

  • First, post a comment in the Activity tab of your project and inform your Creatives (especially the one you've awarded by mistake) that you've made a mistake.Then, contact us and ...

  • Per our user agreement we have waited over 30 days since your project closed (and after we've sent you countless emails that your project is past due). Please contact us ...

  • As soon as you award your project, all the participants receive a notification that the project is awarded. They can see the award in gallery; it will be posted at ...

  • You can absolutely ask for tweaks as long as they are within reason. Asking for a full redesign or rewrite without additional compensation is a no go.

  • First, please know that this is why they are called proofs. Reviewing them allows you to see what you like or don’t like in the work. So, if there’s anything ...

  • We want you to be thrilled with your project and, are confident you will be! In Naming projects, we guarantee you will receive at least 100 names to choose from. ...

  • When you posted your project, we asked you whether you would permit participants to display their proposed work for you in their portfolios (whether or not they were selected as ...

  • As soon as you award your project, a new pink tab appears: Wrapup. The Wrapup tab allows you to complete your project by reviewing proofs and final deliverables and by ...

  • Wrapup for Buyers is a simple, four step process. To see the Creative's version of Wrapup, click here.Step 1: Pick a winnerAfter your project ends, log in and visit your ...

  • Projects on crowdSPRING work best with a simpler scope of work and Buyers will see greater participation and receive more entries if their requirements are reasonable. Buyers who are in ...

  • Responsive designs are designs that are crafted to fit screens on different devices such as smartphones, tablets and laptops. If you are looking for a responsive design in your project, ...

  • Once in a while, you might want to politely ask that a creative stop submitting new entries to your project. Maybe the creative is flooding your project with so many ...

  • We want you to be thrilled with your project and, are confident you will be! In Naming projects, we guarantee you will receive at least 100 names to choose from. ...

  • "High-value" projects are very special one for our community. When one of these projects is posted the community responds with their best efforts, and typically contributes many, many entries. Because ...

  • By "assuring" their project a Buyer promises to award a winner no matter what, and won't be allowed to request a refund. Projects with Assured awards typically attract more participation ...

  • Finding a great logo design for your business is an important part of creating your brand identity. You want to have a logo design that is simple, memorable, and a ...

  • Working with another person or a team and want to invite them to look at your project or to help you manage your project? No problem. You can invite anyone ...

  • In addition to the awards offered in their projects, buyers may want to give a special thank you to other participants for their hard work. It's super simple to do ...

  • Maybe there’s another entry that you'd like to purchase from your project, but your budget doesn’t allow for a second award. With the “Make an Offer” feature, Buyers can purchase ...

  • crowdSPRING provides exceptional value for creative services and in most cases will save a buyer thousands of dollars over the other options available out there. All of our prices include ...