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General Questions top
- What is crowdSPRING?
- What is a Reputation Score?
- What can you do on crowdSPRING without signing up?
- How do you sign up as a Creative or a Buyer?
- You signed up, but didn’t get the activation email. What gives?
- How can you change your email, username or password?
- What should you do if you forgot your password?
- What is the best internet browser to use on crowdSPRING?
- How do I find my keys?
- How do you clear your browser's cookies?
- You found a copyright violation on crowdSPRING. How do you report this?
- What happens when a Creative's account is removed from crowdSPRING?
- Can a buyer ask friends, family, and co-workers to participate in their project?
- How can you send a private message to another user?
- Does crowdSPRING have Standards of Conduct for Creatives?
- Does crowdSPRING have Standards of Conduct for Buyers?
- How can you suggest new features or improvements?
- How can you subscribe to the crowdSPRING newsletter?
- How can you close your account?
- How can you contact someone at crowdSPRING?
- High value projects
Help for Buyers top
- Why should you use crowdSPRING for your design or writing needs?
- What types of design projects can you post?
- Can you post a project in multiple categories?
- What if you don’t see the category you need for your project?
- Why are web design projects design only (uncoded)?
- What are the differences between Economy, Standard and Pro projects?
- How much does it cost to post an Economy, Standard or Pro project?
- How do you post a project?
- Can you save a draft of your project and post it later?
- How do you write a good creative brief?
- Can you update or edit your creative brief after you post your project?
- How many entries will you choose from?
- What happens when a Creative's account is removed from crowdSPRING?
- Creative browse: find talented creatives from around the world
- Why was a creative banned from my project?
- What fees does crowdSPRING charge to post a project?
- How large an award should you offer in your project?
- What are the benefits of multiple awards in a project?
- How do you increase an award or add an award to your project?
- How do you pay for your project?
- Can you set the length of your project?
- How can you extend your project's duration?
- Need extra time to decide on the winning entry?
- What are "project materials?"
- What are Non Disclosure Agreements (NDA)?
- What file formats should you require in your project?
- How will you receive the final files once you complete your project?
- Will you own the winning work in your project?
- Can I end my project early?
- What are search exclusion, private galleries and private briefs?
- What's the difference between basic and advanced promotion?
- Does crowdSPRING provide a legal contract for your project?
- Why should you consider hiding the gallery in your project?
- Will others be able to see the winning entry in your PRO or STANDARD project?
- How do you successfully manage your project?
- How do you score the entries in your project?
- How do you give feedback in your project?
- What if there is an entry that you really don't like?
- How important is it for you to give feedback to the Creatives participating in your project?
- What are "Project stats"?
- How will you know when a Creative has submitted an entry or left a comment for you?
- A Creative is "misbehaving" on your project. How can you report this?
- Are Creatives able to withdraw their work from your project?
- Can you ask Creatives to make changes to their work while the project is open?
- How will Creatives find out about your project?
- How do you invite Creatives to participate in your project?
- How do you approve Creatives to participate in your PRO project?
- Why isn’t your project showing up on the first page of browse?
- Why isn't your project getting as many entries as other projects?
- Can Creatives add their work from your STANDARD or PRO project into their portfolio on crowdSPRING or elsewhere?
- What is a Focus Group?
- What is a presentation?
- How much time do you have to select the winning entry after your project ends?
- How do you award your project?
- You accidentally awarded the wrong entry. What should you do?
- crowdSPRING awarded your project, what gives?
- How will Creatives find out that you awarded your project?
- Can you ask the awarded Creative to make minor tweaks / changes?
- What should you do if you don’t like the proofs?
- How does project wrapup work?
- An Illustrated Guide to Project Wrapup.
- How do I remove a creative from participating in my project?
- What if you don't like any of the entries to your project?
- How does the crowdSPRING guarantee work?
- High value projects
- What is a "Buyer Assured?"
- Overused, Overdone Logo Concepts
- Collaboration tool: allow other people to help manage your project
- Can I Tip Creatives?
Help for Creatives top
- What does it mean when the project is "Pending"?
- What information will I need to provide to receive payment via a bank wire?
- Why is my payment being held?
- Why should you join crowdSPRING as a Creative?
- A Guide to Payments for Creatives
- What will it cost you to be a Creative on crowdSPRING?
- What is a Reputation Score?
- Does crowdSPRING have Standards of Conduct for Creatives?
- How will you find out about new projects on crowdSPRING?
- Can you follow a project without participating in it?
- What should you do if a Buyer is asking for too much work in their project in relation to the award amount?
- What are the various files formats required by Buyers?
- Are Buyers able to modify their project brief and change the scope of a project?
- Why is the gallery hidden in some projects?
- Why can't you see the winning entry in some projects?
- What happens when a Creative's account is removed from crowdSPRING?
- What kind of video files can I upload?
- How can you participate in a PRO project?
- Why do you have to sign an NDA in some projects?
- The Buyer didn’t approve you to participate in a PRO project, why?
- How do you submit your work to a project?
- What file format and size should you upload so that your design displays correctly in the project gallery?
- Why do we ask you to select a disclaimer when you submit your work?
- Can you use clip art or stock art in your logos?
- Can you use clip art or stock art in non-logo projects?
- In a logo project, can you submit your design with branding examples?
- How do you withdraw an entry?
- How will the Buyer know that you've submitted work to their project?
- Why can't you send a Private Message to the Buyer?
- How will you know when a Buyer has scored or commented on your work?
- How can you communicate with a Buyer?
- What should you do if someone is copying your work?
- How do you report something inappropriate or a violation of intellectual property?
- What should you do if a Buyer is "misbehaving"?
- How will you find out if you've been awarded a project?
- What happens to your entries if they are not awarded?
- What happens when a buyer doesn't award their project?
- How does project Wrap Up work?
- What happens if you cannot reach the Buyer during Wrap Up?
- Can we recommend a template you could use to upload your design proofs in project Wrap Up?
- What file formats are you required to deliver if you win a project?
- What file format and size should you upload as a proof in project Wrap Up?
- What should you do if the Buyer, after awarding you, asks for a complete redesign or additional work?
- Should you compress multiple files into a single ZIP file during project Wrap Up?
- How do you rate the Buyer in project Wrap Up?
- How long will it take to be paid after you're selected as the winning Creative?
- Should you worry if a Buyer asks you to do work outside of crowdSPRING?
- Why should you create a portfolio on crowdSPRING?
- How can you create a portfolio on crowdSPRING?
- What is the best size and file format for portfolio items?
- Can you add your work covered by an NDA to your portfolio on crowdSPRING or elsewhere?
- What happens when crowdSPRING honors its guarantee to a Buyer?
- Why was your account suspended?
- Can I use templates for web page designs?
- What is a "Buyer Assured?"
- What is a Tip
- Naming Violations
Billing/Payments -Buyers top
- What payment methods can you use to pay for your project?
- Will your purchase be secure?
- Why do you have to pay up front?
- What is the crowdSPRING fee?
- Can you get a receipt for your payment?
- What do you do if you need a refund?
Payments - Creatives top
- How and when do you get paid for a project you've won?
- What information will I need to provide to receive payment via a bank wire?
- Why is my payment being held?
- A Guide to Payments for Creatives
- PayPal does not work in your country. Can we pay you another way?
- You received a payment confirmation email but have not been paid yet. What gives?
- What happens when a Creative's account is removed from crowdSPRING?
- How long will it take to be paid after you're selected as the winning Creative?
mySPRING top
- What is mySPRING?
- How do you edit the information in your profile?
- What Time Zone does crowdSPRING display?
- How do you manage your notifications?
- How do you add a user to your contacts?
- How do you reply to a Private Message?
- Why aren't all the projects you're buying/participating in showing up in mySPRING?
- What are ratings?
- What are RSS feeds?
Intellectual Property top
- Does crowdSPRING have specific policies to protect intellectual property rights?
- What does crowdSPRING do to prevent people’s intellectual property from being stolen?
- How does crowdSPRING help protect originality of ideas in projects?
- Who owns the intellectual property for the work submitted by Creatives on crowdSPRING?
- What rights does crowdSPRING receive to the works that are submitted to projects?
- How do you report something inappropriate or a violation of intellectual property?
- What does crowdSPRING do when someone reports a possible violation of intellectual property?
- What does crowdSPRING do when it has determined that a person has violated another person’s intellectual property rights?
- Has crowdSPRING permanently barred Creatives from crowdSPRING for violating others’ intellectual property rights?
Writing top
- What are writing projects?
- What types of writing projects can you post?
- What kind of final files should you require in your writing project?
- Why can't you see other people's entries in a writing project?
- In a writing project, how do you review entries?
- Is there a limit to how many entries you can submit to Naming projects?
- What files types do you need to deliver in a writing project's wrap up?
1-to-1 Projects top
- What is a 1-to-1 project?
- How much does a 1-to-1 project cost?
- What is the award minimum for a 1-to-1 project?
- How do you post your 1-to-1 project?
- Do you get a contract with your 1-to-1 project?
- How do you invite a Creative to your 1-to-1 project?
- Can you invite more than one Creative to your 1-to-1 project?
- Can you end your 1-to-1 project early?
- You received an invitation to participate in a 1-to-1 project. What do you do now?
